I'm a Hilton Honors diamond member and I've stayed at several Doubletree hotels. I often prefer them over regular Hilton hotels for their charm and good service. This particular one in San Antonio fell short on both fronts.
The check-in experience was dreadful: The guy was supposedly assistant manager (according to his name tag), yet he was cold, careless and downright arrogant. I gave him my HHonors #, but it still didn't prompt him to even say welcome. I asked for a nice room and was interrupted with "all our rooms are nice" before I could continue to request one away from the noisy freeway. Got the keys and breakfast coupons, and I think he might have mumbled "have a nice day" before he yelled "can I help who's next" to the next person in line.
Hmm, okay. Went up to the room and found it to be right smack facing the freeway. The balcony doors couldn't close properly and the road noise was significant. Back down to the front desk where fortunately the "charismatic" assistant manager was busy doing something else. Another clerk switched my room to one at least facing an ugly - but quiet parking lot. Still, the balcony doors were in sad shape but since it was on the third floor security wasn't an issue.
My family and I enjoyed the hotel's unique architecture and its older charm. The breakfast was great, especially due to the hostess and waitress. Good food, too.
Upon checkout the next morning, I took time to fill out a survey card and dropped it in the box at the front desk - essentially recapping the poor check-in experience. Never heard back, so the arrogance probably extends above the fellow I dealt with. What a shame.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more less
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- Also Known As:
- Doubletree San Antonio
- San Antonio Doubletree