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“Nice place fair value but no continental breakfast” 4 of 5 stars
Review of DoubleTree Hotel San Antonio Airport

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DoubleTree Hotel San Antonio Airport
3.5 of 5 Hotel   |   37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216   |  
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Ranked #131 of 352 Hotels in San Antonio
GreenLeadersBronze level
Flushing, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Nice place fair value but no continental breakfast”
4 of 5 stars Reviewed May 10, 2013

The room was clean and found the staff friendly and helpful. We felt the room was a good value and would diffidently stay here again. The only thing we would like to see added is a continental breakfast like many others offer for around the same price. They have a restaurant with a breakfast bar for $8 each which looked good, but did not care to have that much to make it worth the cost. Seems like they could provide coffee and pastries etc. for a hundred dollars a night.

Room Tip: Courtyard view was nice.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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552 reviews from our community

Traveler rating
    161
    148
    143
    64
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
San Antonio, Texas, United States
1 review
2 of 5 stars Reviewed May 6, 2013

Very noisy and inefficient HVAC system made sleeping and staying uncomfortable. Overall, hotel equipment and furnishing were outdated and in need of renovation. Ended up turning off HVAC to give some semblance of quiet.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie R, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review, May 14, 2013
I'm sorry you found my hotel unacceptable. This is not the type of service we try to provide to our guests. We could have sent someone to check the AC system while you were here, but you are right the system a d the hotel is older and is most certainly louder than home. We are in the process of installing a new system, which will eliminate the problem in the future. Again, my apologies.
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Spring, United States
1 review
3 of 5 stars Reviewed May 1, 2013

The Doubletree at the San Antonio airport is an OK hotel, not great but not horrible. It is clean and well appointed. The doors are very small, the showers do a great job of washing your navel. When the person in the room above me turned on their water the noise it made woke me up. For one night it was OK but I would not want to stay multiple nights.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, United States
1 review
3 of 5 stars Reviewed April 29, 2013

Although the overall service was good, the housekeeping could have been better. No unsanitary conditions, but would have like my room to have been better attended. However my concerns were address in a timely manner.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy Y, Manager at DoubleTree Hotel San Antonio Airport, responded to this review, May 3, 2013
Please accept my apologies regarding your comments on our housekeeping service. It is disappointing to hear you found that we did not go the extra mile to impress. I am glad that we did address your concerns in a timely manner. I will be passing your comments on to our housekeeping manager so that she can address them with her team.

I appreciate you taking the time to give us feedback so that we can improve our service and really wow our guests.
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Clackamas, Oregon
Top Contributor
102 reviews 102 reviews
54 hotel reviews
Reviews in 53 cities Reviews in 53 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed April 26, 2013

I picked this hotel just because it was off the I10 - easy off & on. And, the price was OK.

The Doubletree is an older, Spanish looking building. The rooms are old, but sort of a quaint look.

As this was basically just an over night stay, we did not have the breakfast.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

Loved this hotel. We had a room overlooking the courtyard. It's a great place to sit and relax or enjoy the pool/hottub. Warm cookies are provided at checkin and upon request. The room was clean. Service was good. Airport shuttle was timely and convenient.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 25, 2013

We were in town for a family gathering and everyone stayed at this hotel. While it would not have been my choice of places to stay in San Antonio, and I'd never choose to stay there. It was pleasant enough. The courtyard and pool area was lovely. The staff was helpful and friendly. Parking was easy. There was a microwave and mini fridge in the room. And the bed was clean and comfy.

I didn’t love it because it had the feeling of a motel that had been converted into a hotel.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie R, General Manager at DoubleTree Hotel San Antonio Airport, responded to this review, April 25, 2013
I appreciate your honesty. A rare trait these days. It seems you enjoyed your stay with your family despite your original misgivings. The hotel started out as the La Mansion de Norte many years before becoming a part of the DoubleTree family. Never considered a motel. Its older architecture is what many find attractive. A little old fashioned, not for everyone. At least you gave us a chance.

Thank-you!
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Additional Information about DoubleTree Hotel San Antonio Airport

Address: 37 NE Loop 410 (at McCullough), at McCullough, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in San Antonio
#93 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Hotel San Antonio Airport 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall, our hotel offers close proximity to the downtown area and many major attractions and business centers. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities. From flat-screen televisions to signature bedding, the guestrooms were designed with your comfort in mind. Beyond the guest accommodations, the DoubleTree features fantastic facility amenities including a picturesque courtyard with a pool and the onsite restaurant, Cascabel. ... more   less 
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

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