Our room on the 5th floor was clean, the beds were comfortable and included 2 double beds, a ref. and microwave oven. The hotel design is different to most other hotels I stayed at and has a spanish era design and feel to it which is nice.

CONS:
There was a looong corridor leading to the room and the corridors are a) not well lit and b)the carpets were stained and food left on the corridors waiting to be picked up by room service. The rooms itself was well lit and clean however the next day we woke up to see ants all over the room table around a spoon we'd left there.
Even after clearing that we had a constant battle with the ants while having breakfast on the table, constantly having to blow them off. I'm glad I only had to stay for 1 night.

The staff were very kind and let us use the $5 internet for free and assisted in everyway but because of the short stay I didn't bother asking for a room change.

I stayed here for the first time for a conference and found the hotel to be excellent. The staff made my stay wonderful. They are very helpful and always friendly and professional. The free shuttle to surrounding areas was super helpful due to my lack of a vehicle and the drivers were always accommodating and friendly. I think that the staff makes this hotel one step above all the rest. The grounds of the hotel are beautifully manicured and well kept. The rooms are also lovely and very comfortable. It was great having the fridge and microwave in the room and I also enjoyed having a coffee maker, although I would have liked it to be a regular size. I did read a review on here about seeing some roaches, and I too saw some outside the hotel and in the pool area, but that cannot be blamed on the hotel. The bar staff was great and the drinks were well made. The pool area was very inviting and it was nice to just sit and have a cocktail out there. There was some construction going on but I was in no way disturbed by it, and it’s nice to see a hotel renovating and updating as they were.

One gripe I have, which cannot really be blamed on the hotel was that during my stay there was a large group of high-schoolers on some band trip. They were terribly loud and rude and a friend even had a scary encounter with one of those children trying to push his way into her room. I think that the hotel could better regulate stays like these by pursuing some sort of agreement with large groups about noise and disruptions of other guests. I breathed a sigh of relief when the band group departed.

Overall, I would highly recommend any one who is in San Antonio to stay at the Double Tree, it was a fantastic experience. And because I will be back again soon for conferences, I have peace of mind knowing I will be staying there again.

I have been staying at this property for the last 6+ years and have watched it steadily go down hill each year. It is at the point where it needs a renovation in the worst way. The housekeeping department needs to be re-trained as well. The last few stays, I have arrived at the room to find it dirty and disgusting. The restaurant isn't any better, in fact I am at the point where I no longer eat in there.

Stayed here on business for a few nights. It is an older but well kept hotel. Elegant large lobby with nice seating areas and fountain. There is a restaurant and full bar. They do offer delicious warm cookies upon check-in (and at other times upon request). Each room gets a morning paper (USA Today) and the WSJ is available in the lobby. There is in-room coffee with the single serve brewing machine which is nice. There are no complimentary breakfast foods as they want you to eat in their restaurant. The hotel is located near the airport and North Star Mall and there are other shopping and dining options close by. They do offer a shuttle. In the center of the hotel is a large attractive pool and hot tub. The pool area is attractive as a sitting area. Many of the interior rooms overlook the pool. Some things that could be improved include not charging for in-room internet at $5.00 a day. That is ridiculous this day and age. I did not know this at first and when I tried to gain online access it said to pay. I then read in the fine print that you can sign up with their hotel honors club and gain free wi-fi, but the clerk I inquired with did not tell me this. He kept saying I could either pay or use the public wi-fi in the lobby. Only when pressed about joining the Honors Club did he admit that it was one way to gain free internet in the rooms. A hotel of this quality should not be charging for internet. They also charge $1.00 for local calls which is a bit much and a bit embarrassing for a hotel of this caliber. Also, when I checked in I asked for a room with a balcony however they wanted a significantly higher rate which was sad considering I was there several nights in the middle of the week. And as some other reviews stated the bathrooms are small by today's standards but that didnt bother me. What did bother me was the long hairs on the bathroom floor that were never cleaned up during my entire stay. Yuk. The bathroom door had old splatter stains from who knows what. I had also reserved a King room online, but that was not available to me upon check-in, a disappointment. And like other reviews state some of the outer rooms can be a long long walk from the elevator. For older folks or those who cant walk far this could be an issue. On my last night there I had significant noise from the bar until late. I think that had more to do with the architecture carrying sounds than an actual large rowdy group. Overall a disappointment for a Hilton. They can do better.