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Howard Johnson Inn & Suites San Antonio: Traveler Reviews

2.0 of 5
3817 N Pan Am Expwy, Exit 161/162 off of I-35, San Antonio, TX 78219 (Formerly Quality Inn & Suites)
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Howard Johnson Inn & Suites San Antonio
Ranked #170 of 343 hotels in San Antonio
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86 reviews from our community

    Trip type
Traveler rating
    27
    25
    14
    11
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Date Rating
SPRING
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 13, 2012

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3

Review collected in partnership with Howard Johnson

Ask MARISA E about Howard Johnson Inn & Suites San Antonio
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review
November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
G.R.M. Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
2 of 5 stars Reviewed November 1, 2012

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Howard Johnson

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review
November 28, 2012
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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2 helpful votes 2 helpful votes
“Nice stay”
4 of 5 stars Reviewed October 30, 2012 via mobile

We stayed here for one week. Originally reserved for 4days, but the room was very spacious, staff nice and rates were excellent. Clean rooms, nice and friendly staff. The only thing wrong was pump went out on the pool and hot tub. I hope they get that fixed, hot tub would have been nice. Just a few exits away to riverwalk, and close to anywhere one might visit,ie. sea world and other attractions. Money saved on room allowed for more activities!

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
Ask Wonderlust L about Howard Johnson Inn & Suites San Antonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review
November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager: Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RIO RANCHO
1 review
3 of 5 stars Reviewed October 20, 2012

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Howard Johnson

Ask NORA S about Howard Johnson Inn & Suites San Antonio
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review
March 27, 2013
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Wichita, Kansas
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“We had some problems, but still a good value”
3 of 5 stars Reviewed October 16, 2012

We stayed in a double King suite. This layout was PERFECT for our family. It had two rooms, separated by french doors, with a King size bed and a flat screen tv in each room. The room was clean, smelled nice, and was supplied well. There wasn't great air flow with the french doors shut, but we could put the a/c on high while we were out during the day, and the whole place would be cool when we came back. We would then put our kids to bed, turn the a/c to low, shut the doors, and be able to watch tv and get on the internet and take time to wind down. When we would go to bed, we would open the french doors, and the temperature would be perfect all night. Here are the cons: The maintenance in this place was not great (my husband happens to do apartment maintenance for a living), and that caused some run down issues. Every morning there were some sort of ant, and sewer gnats in the shower. We just rinsed them away, and that was the end of it until the next morning. Judging from the cracks in the tiles, there was probably some mold behind the walls that were attracting them. Also, the locks/keycards were infuriating! We figured out the outside door pretty easily, we just had to put the card in and pull it out very slowly to get it to unlock. The door to our room was more difficult. We would normally need to put the card in several times, slow, fast, two times quickly.... We would just have to play around with it until it would work. The continental breakfast could have been pretty good..... except it wasn't. It had waffles, two kinds of cereal, bagels and toast, oatmeal, and biscuits and gravy. The gravy was not good, the toaster was broken and wouldn't stay down to toast anything.... But if you like waffles, raisin bran, or corn flakes. And if you do, you should get there early, or it will be gone. Housekeeping did pretty well, except for the last night. They only left one towel for a family of 4..... Which is not the end of the world. When we called the front desk, they said we were more than welcome to come pick some up. I just think that if they didn't put the towels in that they were supposed to, they should bring them to us. All that being said, it was still a very large, awesome room, for $67 a night. It served us very well, and I slept better than I ever did in one room with two double beds, and my two toddlers right next to us.They just need to put a little more into their maintenance. And the breakfast is a continental breakfast. It is what it is, and what I would normally expect.

Room Tip: Our room was right next to the outside door, and we often heard people coming and going.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by Stephanie F for San Antonio
Ask Stephanie F about Howard Johnson Inn & Suites San Antonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review
November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.We have adddressed such issues to maintenance and housekeeping to rectify these errors for future reference. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
G.R.M. Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn & Suites San Antonio

Also Known As:
Howard Johnson San Antonio
San Antonio Howard Johnson
Address: 3817 N Pan Am Expwy, Exit 161/162 off of I-35, San Antonio, TX 78219 (Formerly Quality Inn & Suites)
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #170 of 343 hotels in San Antonio
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Conveniently located off Interstate 35, Howard Johnson Inn & Suites San Antonio Fort Sam Houston, San Antonio International Airport and near downtown Riverwalk. San Antonio provides easy access to countless points of interest and popular Texas attractions. We also provide plenty of on-site entertainment such as a lounge, outdoor pool and hot tub, picnic area with barbecue grill,laptop,PS3 and DVD rentals.After enjoying your new comforter and pillow in your spacious room featuring 32 inch flat LCD TV's, Newly Desinged Rooms, FREE Wi-Fi,FREE Rise & Dine HOT breakfast,FREE Business Center, FREE Local calls. Business guests will appreciate our meeting space with fax and copy services. On site Snack Bar store and ATM.We offer non-smoking rooms and limited room service. Upgrade to a suite for added space. ... more   less 
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