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“Great place to stay” 5 of 5 stars
Review of Howard Johnson Inn & Suites San Antonio

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Howard Johnson Inn & Suites San Antonio
2.5 of 5 Hotel   |   3817 N Pan Am Expwy, Exit 161/162 off of I-35, San Antonio, TX 78219 (Formerly Quality Inn & Suites)   |  
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Ranked #189 of 352 Hotels in San Antonio
Tyler, Texas
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
“Great place to stay”
5 of 5 stars Reviewed March 7, 2012 via mobile

Chose this hotel on the reviews of trip advisor and was not disappointed. Room was clean good customer service free wifi and breakfast was tipical. I would stay here again if I were back in San Antonio.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review, November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Traveler rating
    45
    38
    28
    25
    17
See reviews for
74
33
8
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Llandysul, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 8, 2012

Had problems with our sat nav it kept wanting to sending us back down the I-35 thanks to the recptioist who helped us get there.
Rooms were good but could and clean and could not fault them for anything

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review, November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager -Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
283 reviews 283 reviews
59 hotel reviews
Reviews in 53 cities Reviews in 53 cities
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed February 6, 2012

Stayed a Saturday night. Lady at the front desk with so friendly and helpful, she really started off the visit the right way. Lobby is nice and has a small convenience store area as well as a small bar and jukebox in the breakfast area. Breakfast was good with waffles, cereal, eggs, sausage, bisquits & gravy, toast, cinnamon rolls, bagels, coffee and juice. At this awesome price, I was shocked when I walked into the king bed suite...lots of room and immaculate. Had 2 spaces separated by 2 french style doors. Living room had fridge, microwave, sink for a wet bar, 2 chairs, footstool, sofa, desk and chair. The bedroom had large vanity and mirror, 2 wardrobes and a hanging closet, nightstand and tv with limited cable. Fresh paint, clean carpet, great heater and bathroom was in it's own little room and was very clean with an environmentally conscience toilet (2 different flushes). Only problems were minor: (1) tv was the only thing not updated, but worked fine and (2) shower water never got hot, but was warm enough to shower quickly. Overall, VERY pleased and look forward to staying again and again! Location is right off the highway and surrounded by empty land on one side and behind with 4 hotels lined down the street on the other side...very safe. Bus also stops right in front. Excellent choice!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review, November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager -Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Top Contributor
98 reviews 98 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 29, 2011 via mobile

I went for a one day trip to San Antonio. Got there at midnight and the recepcionist was very helpful and courteous. Service was excellent!!! The room was very good. Very clean and did not smell like mildew or old like other hotels I've stayed. The bed was a little hard but would definetly recommend this hotel and will definetly come back and stat here on my next trip to San Antonio.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review, November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager -Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pachuca, Hidalgo, Mexico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2011

We had a really good experience. We stayed for 4 nights and our room was always clean and neat. The lady at the front desk was an angel. Really nice and helpful, she told us everything we needed to know and when we had questions she answered them all. She was delightful we really really enjoyed our stay. And I really think it was thanks to her. The cleaning ladies were really nice too. I have no complains! None at all! I would recomend everyone to stay there. Actually I would insist everyone to stay there if you want to have a good experience while you are in San Antonio!

Room Tip: We stayed in two different rooms, one downstairs and another upstairs, they were both great!
See more room tips
  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanAntonioHoJo, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review, January 25, 2014
Dear Valued Guest, Thank you for being our Guest at the Howard Johnson Inn and Suites San Antonio. We appreciate the positive feedback you provided regarding your stay. We are absolutely delighted that you enjoyed your stay at our hotel. We look forward to seeing you on your next trip to San Antonio. Thanks again! The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2011

rented a room for the night and the room was very clean and comforting. the front desk manager barbara was very nice and helpful/she told us about the rooms and the internet service so we had very few questions to ask . i would recommend a stay to anybody here..

Room Tip: all seemed very good
See more room tips
  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review, November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager -Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tepic, Mexico
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 19, 2011

It was a really nice experience, we where on a group tour and they help us a lot in everything we need. The rooms were very nice and the breakfast was great. We Recommend it a lot

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Howard Johnson Inn & Suites San Antonio, responded to this review, November 28, 2012
Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager -Tony P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn & Suites San Antonio

Address: 3817 N Pan Am Expwy, Exit 161/162 off of I-35, San Antonio, TX 78219 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #189 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Inn & Suites San Antonio 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Conveniently located off Interstate 35, Howard Johnson Inn & Suites San Antonio Fort Sam Houston, San Antonio International Airport and near downtown Riverwalk. San Antonio provides easy access to countless points of interest and popular Texas attractions. We also provide plenty of on-site entertainment such as a lounge, outdoor pool and hot tub, picnic area with barbecue grill,laptop,PS3 and DVD rentals.After enjoying your new comforter and pillow in your spacious room featuring 32 inch flat LCD TV's, Newly Desinged Rooms, FREE Wi-Fi,FREE Rise & Dine HOT breakfast,FREE Business Center, FREE Local calls. Business guests will appreciate our meeting space with fax and copy services. On site Snack Bar store and ATM.We offer non-smoking rooms and limited room service. Upgrade to a suite for added space. ... more   less 
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Also Known As:
Howard Johnson San Antonio
San Antonio Howard Johnson

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