General Manager Quinn:
I was in San Antonio this week on business and I want you to know how much I enjoyed your Marriott Rivercenter property! Specifically, I write to praise the outstanding service I received from your front desk ambassador, Christine Madera-Jordan. After a full day of planes, trains and automobiles traveling from south Florida to central Texas, I was greeted upon arrival by Christine as if I was an old friend...and in need of restorative pampering. She asked how my day was going and I could tell she truly cared. Greeting me as a frequent traveler and Marriott Gold Elite member, she immediately upgraded me to a junior suite on the top floor. Mentioning I was hungry, she made several recommendations for her culinary favorites. I can't tell you how refreshing it is after a harried day of travel to encounter a smiling face that treats you like a family member. I don't remember encountering a front desk person quite as extraordinarily helpful as she was. I have stayed at some of the finest hotels in the world and have rarely encountered such warm and gracious hospitality as was extended by Christine...her conscientiousness, attitude and professionalism make her a powerful ambassador for Marriott.
Those of us who travel extensively for work know how important it is to have a solid base from which to operate. Your centrally located property in downtown San Antonio was steps away from everything I needed...the convention center, River Walk, the Alamo, I-35. Your spacious, clean room and super-comfortable bed allowed me to attack my full agenda refreshed every morning. And throughout my four days at your spectacular property, I was NEVER ONCE greeted by anything but a smile from your world class staff!
Today we all work in a tough business environment where there is no shortage of hollow rhetoric about excellent customer service, so it is truly refreshing to experience the real thing. Congratulations on assembling such a strong team that obviously takes personal responsibility for delighting guests. Please recognize the exemplary people skills of Christine Madera-Jordan. Because of the treatment I received from her and the rest of your team, I will never stay anywhere but the Marriott Rivercenter when travelling to San Antonio. Thanks very much.
The higher floors provide fantastic views of the city and the concierge level has great food!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.