Our first trip to San Antonio was accompanied by many suggestions which included to stay at the Marriott Riverwalk, which we did. The Marriott Riverwalk provides a great location to the many restaurants, the Rivercenter Mall and the convention center. The staff is top notch, very friendly, helpful and understands the importance of good customer service. And both meals we had at the hotel were very delicious. The hotel on the other hand is old and tired and I am glad to hear a makeover is planned. The rooms are very small, nonexistent amenities that you would expect from the Marriott, and an even smaller bathroom. Our room had the bed and headboard under the air/heat vent and every time the system kicked on our bed would vibrate like the vibrating bed machines in a cheap hotel. After a couple of go-a-rounds with the vibrating bed, we pulled the bed away from the wall. The television reception was horrible!! Our stay was during the second and third rounds of the NCAA basketball tournament so the TV was important. Poor satellite reception, plus most of the channels were analog. I guess going analog was complementing the early-90s vibe of the hotel. Also, included in our room was a catalog to “Buy Marriott” and the ironic thing was that none of the items listed in the catalog were in our room. My expectations of the Marriott are much higher than what we experienced during our stay at Marriott Riverwalk. The price we paid for our room was way too much for was we received. In a city where there were hotels for as far as the eyes can see, great customer service can only go so far. Here’s hoping the remodel is successful and new life can be restored into the Marriott Riverwalk.
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- Also Known As:
- Marriott San Antonio Riverwalk Hotel San Antonio
- San Antonio Marriott