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“Friendly & convenient” 5 of 5 stars
Review of Marriott San Antonio Riverwalk

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Marriott San Antonio Riverwalk
4.0 of 5 Hotel   |   889 East Riverwalk, San Antonio, TX 78205 (Downtown)   |  
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Ranked #124 of 352 Hotels in San Antonio
Decatur, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Friendly & convenient”
5 of 5 stars Reviewed February 15, 2014

Excellent breakfast buffet. Very friendly & helpful staff. Close to the Riverwalk and other tourist sites. Very good meal prepared for our bus tour with private accommodations, waiters and food were excellent. Rooms nice with balconies.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Manager at Marriott San Antonio Riverwalk, responded to this review, February 19, 2014
Dear Karel W,
Thank you for your post. I’m pleased you enjoyed your stay. Our great staff and great location is an unbeatable pair. Thank you again and please come again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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Danbury, Connecticut, United States
Top Contributor
98 reviews 98 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 11, 2014

I had a really nice experience at this hotel. During check in the staff was extremely welcoming. When I thought I left my eyeglasses at the reception desk, they went out of their way to try to help me find them. And when the eyeglasses ended up being with me, they were gracious and happy that I found them instead of annoyed that I called and asked them to look for them. These little gestures mean a lot. The room was clean and the bed and pillows fantastic, as I expect from a Marriott Hotel. The location is ideal, right next to the Riverwalk in San Antonio.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Manager at Marriott San Antonio Riverwalk, responded to this review, February 13, 2014
Thank you so much for your post. I’m happy to know all turned out well with your eyeglasses. I know I’d be lost without mine! I hope we have another opportunity to host you brilliantly in the near future.
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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 9, 2014

The proximity to the Riverwalk and the convention center made this a convenient property. A bit narrow and tight, I found the ambiance less than welcoming. However, i enjoyed the Starbucks in the lobby and service in the bar was great. Even though my room had a great view, I was sorely disappointed in the lighting of the room and the smaller, cramped feeling of the bathroom.

Room Tip: Ask for a Riverwalk view
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 28, 2014

First, the good...this hotel is extremely convenient if you are doing something at the convention center or want to go to the tower. There is good RiverWalk access, but its at the far end - so whatever you want to go to will probably be a bit of a walk. There is a Starbucks in the lobby.

According to the management response to previous reviews this location is due for renovation this year (2014). I would say that's pretty obvious. The room is clean, but obviously worn and dated - popcorn ceilings in the bedroom area, dropped panel ceiling in the bathroom, dingy and cracked beige outlet and switch covers. The mattress is firm and very comfortable. Towels are clean but dingy and old.

Negatives: I travel with my husband, who is disabled. We have been Marriott Platinum Elite rewards members for several years, meaning we spend at least 75 nights per year in a Marriott property. This property does not have any handicap access rooms on the River Walk side of the hotel (same story at the Courtyard on the River Walk...it seems that many Marriott franchise owners don't think disabled people want a nice view). At check in, the accessible room with roll-in shower that I had requested was not available (I'm not sure they even exist). The room itself is large enough for someone in a wheelchair and the hotel did provide a transfer bench (although I'm not sure how it would have fit in the tub if we needed to use it). Our room did have a hand sprayer in the shower, although according to the front desk clerk not all of the ADA rooms have a hand sprayer and they don't know which rooms do and which rooms don't.

I have a gluten allergy. When I asked the hostess at the hotel restaurant, Cactus Flower, about gluten free options she was pretty oblivious and didn't seem interested in helping me. I asked specifically about the chili, which she said was house-made. She said she didn't think it was gluten free. I requested that she ask the chef...usually at this point a sous chef or chef will come out and speak to me. She went around a corner and a minute or so later came back and said the chili was not gluten free. She did not offer any other recommendations or suggestions. I thought that Marriott was making an effort to educate their restaurant staff regarding gluten allergies and offer more gluten free options, but I guess that hasn't happened at this property yet.

I needed to print a document, so I went to the concierge lounge around 11:30. There is no attendant between 11 and 5. The printer was completely out of ink, so I called the front desk to request ink. The front desk clerks recommendation was to wait until the attendant returned at 5pm or to go to the UPS Store on the 7th floor. I asked if there would be a charge to print and she said no. So I headed down to the UPS Store. Its next to the fitness center and the currently under construction pool. Apparently they were applying some kind of epoxy in the pool area because there was an overwhelming smell as soon as I stepped off the elevator. I don't know how anyone could have used the the fitness facility, spent any time in the UPS Store or tolerated being in the rooms closest to the pool. There WAS a charge to print my document at the UPS Store, so I elected to wait for the attendant in the concierge lounge.

If I have to return to San Antonio for a function at the convention center, I think next time I will either stay at the Marriott River Center - which is across the street and obviously newer - or the Westin four blocks down that has high ratings for gluten free options

Room Tip: I think the rooms on the River Walk side are probably quieter. Lots of road noise in our room, even...
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Green Features: I don't think they have any environmentally friendly practices. I didn't see anywhere to put plastic water bottles for recycling or anything like that.
  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Manager at Marriott San Antonio Riverwalk, responded to this review, January 30, 2014
Thank you for your feedback and thank you for your loyalty to Marriott. As a Platinum Elite Member of Marriott Rewards, you’ve come to expect the very best from the very best. I’m sorry we failed you on so many different levels. We try very hard to accommodate all our guests requests, I apologize we didn’t have a room with a roll in shower available for you as they were all occupied. As you mentioned, the hotel will undergo a rooms renovation in 2014, and as you also mentioned the work on the pool has already begun; I’m very sorry for the inconvenience this caused you. I was disappointed to hear of your experience in the Cactus Flower, we do offer gluten free options and the server should have been able to discuss those options with you. Rest assured we will use this as an opportunity to provide further training to our staff. Thank you for your time.
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knoxville, tn
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 24, 2014

Traveling for business I stayed at the Marriott Riverwalk. This hotel was very convenient to the convention center (right across the street). We had a 5 minute walk each day. Also convenient to shopping as there is a mall across the street as well. The riverwalk tour boats entrance was located just steps away from our hotel. The rooms were clean, bed was comfortable. Starbucks is located in the lobby and they have a nice bar area with lots of televisions and seating. The service was very good as well.

Room Tip: Corner king room is away from hallway noise however there was a service elevator just outside my doo...
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Green Features: They did participate in "green" it was a welcome change.
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Manager at Marriott San Antonio Riverwalk, responded to this review, January 27, 2014
Thank you for your lovely review. I'm happy to know you enjoyed your stay. You are correct, the hotel is conveniently located to almost anything, whether you're here to attend a convention or just take in the sights and sounds. Thank you again for your review.
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Dover
Top Contributor
107 reviews 107 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 24, 2014

We stayed in a river view room 18th floor and enjoyed the balcony. The room was comfortable but some furniture looked a little worn out. The staff was very helpful and polite. We actually requested we be moved from a room beside the elevator to a quieter area which was done with no problem. We spent the weekend in the Henry B Gonzalez convention center that is directly across the street. The hotel is in the perfect location to explore the river walk, the Alamo, downtown and there is a mall on the other side of the street. We were traveling with teens there for a competition and found multiple places to eat along the river walk and loved the boat ride.

Room Tip: I always choose the end of the hallway away from the elevator if possible. We had a balcony over lo...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
70 reviews 70 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 19, 2014

I didn't stay here but rather part of a business trip was held here. Instead of running back to my hotel, I ate here multiple nights. Recommend pork bbq sliders as well as soft tacos, both items were $15 and sliders came with fries. Also, place has its own legitimate Starbucks in hotel so got my morning lattes here. You know you are in business or tourist district when Starbucks coffee and sandwiches appear cheap!

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Manager at Marriott San Antonio Riverwalk, responded to this review, January 30, 2014
Thank you for posting your review. I’m pleased to know you enjoyed your recent stay and that you had an opportunity to sample some of the great food we have to offer. I hope many more business trips will bring you back to the Marriott Riverwalk.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott San Antonio Riverwalk

Address: 889 East Riverwalk, San Antonio, TX 78205
Location: United States > Texas > San Antonio > Downtown , East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in San Antonio
#16 Luxury Hotel in San Antonio
#61 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott San Antonio Riverwalk 4*
Number of rooms: 512
Reservation Options:
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Also Known As:
Marriott San Antonio Riverwalk Hotel San Antonio
San Antonio Marriott

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