My husband and I came with our daughter and son-in-law and their 2-year old and infant to see the UT/Oregon State game. The Alamodome is literally blocks away and a great location for my handicapped husband who could be pushed in his wheelchair to the stadium.
Our handicap accessible room was ready at 3:00 check-in, but after waiting more than an hour for the second room, I asked at the desk about the progress. The suite on our floor for our kids and grandkids had not yet been cleaned, so we took a suite for them on a different floor. I asked if the room could be pro-rated and was told that the manager would call me. I never heard from him/her.
The beds were comfortable and the room was clean, but I found a number of other problems. The remote for the TV didn't work, so we couldn't watch our television. Our handicapped room had a handheld shower sprayer with water able to come through half of the spigots. When I walked to the kids'/grandkids' suite, an unpleasant sewer-like smell permeated the entire floor. At one point during our 20-hour visit, a water fountain on the lobby level did not work. The hot breakfast was very good, but took a long time to get due to the crowd in the lobby. There was not enough seating for all of the guests.
The staff was very pleasant. Being there such a short time, however, I did not report the annoyances, but would have had the manager called me as promised.