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“Great Riverwalk Destination” 4 of 5 stars
Review of Omni La Mansion del Rio

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Omni La Mansion del Rio
4.0 of 5 Hotel   |   112 College St, San Antonio, TX 78205 (East Side)   |  
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Ranked #14 of 352 hotels in San Antonio
Houston, Texas
Top Contributor
421 reviews 421 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
235 helpful votes 235 helpful votes
“Great Riverwalk Destination”
4 of 5 stars Reviewed December 11, 2012

We are big fans of the Omni Hotel chain and try and stay at one whenever we can. The hotel is historic, beautiful, romantic and right on the famous Riverwalk. We had our dog with us so they put us on the first floor...not where I would normally want to be but its there rule. We were given a very nice room that the pitio doors opened up right into the pool. The weather wasnt exactly made for lounging at the pool while we were there but it was nice to open the doors and sit outside in the late evening and ealry morning with coffee.
The check in staff and concierge were outstanding as usual for an Omni property. Checking in the gentleman was fast and very nice to deal with. We used the concierge to ask about restaurants and a ghost tour...again he went out of his way to help us.
The one problem, whuich to me was kind of a big one and kept this hotel for getting that fifth star was the valets. We chose not to use the $32.00 per night valet parking and elected to park in the public garage that is directly and I mean directly across the street from the hotel, its only $11.00 per day. We pulled under their very large parking area (I stress very large because you need to know we were not impeding and flow of traffic or taking up a valuable spot) Plus even if we were that what this area is for! Anyway as soon as these bozos found out were werent valeting thet because absoultly rude. There was no less than a dozen wheeled luggage carts and when I tried to use one they told me we coulnt and they were only for bellmen...whatever. I got our couple of bags to the curb alone and my wife waited till I went and parked. Im really upset that these guys had such a bad attitude...they need to learn from the valets at the main Omni in Houston.
Except for that we had a great time and will probabally go back. We didnt eat at the restaurant on the premises but it did look good and the in houst Starbucks was a convient treat as well.

Room Tip: Park in the multistory parking garage across the street and save the money and keep the tips from th...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni La Mansion del Rio, responded to this review, December 31, 2012
Thank you for taking the time to submit your review. We are very glad to hear that you found the Omni La Mansion to be such a great Riverwalk destination and we appreciate your loyalty to the Omni brand as well. We are disappointed to hear of your negative experience with the valet staff and your feedback has been reviewed with the staff as a learning and training opportunity. We do hope to see you again on your return to San Antonio.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
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English first
Dripping Springs, Texas
1 review
5 of 5 stars Reviewed December 11, 2012

My husband and I recently stayed at the Omni La Mansion for my birthday (an excuse to get away from the kids for a romantic night away). We had stayed at the hotel a couple of times before, but lately had been staying at another hotel on the riverwalk. We will definately be sticking with the Omni from now on. The room was beautiful, as always. The service was extraordinary. Every staff member that we encountered was extremely friendly. It never seemed fake - it seemed like everyone was really enjoying working there. I am an Omni reward member, and I guess that they pulled my birthday from there because they sent up a desert with a signed card. That was a lovely touch. We ate at Las Canarias and though it took awhile to get our food, it was worth every bit of the wait. Everything was perfect! We drove away already panning when we would make another visit.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni La Mansion del Rio, responded to this review, December 18, 2012
Thank you for submitting the review of your stay at the Omni La Mansion and meal at Las Canarias! We appreciate your loyalty to Omni through our Select Guest Program and are delighted to hear our staff used your profile to provide the added touch on your birthday. We anticipate your return visit!
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Hondo, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

This was the most recent of several Riverwalk hotels we have stayed at through the years..and our favorite! An abundance of San Antonio ambience, wonderful bed and quiet sleepiing make it very pleasant.. Add a friendly, helpful staff, and it doesn't get any better!

Room Tip: Overlooking the Riverwalk with a balcony is best (but expensive!), a room on the ground floor by th...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni La Mansion del Rio, responded to this review, December 18, 2012
We are so glad to be your favorite Riverwalk hotel and appreciate you taking the time to submit a review!
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Falkirk, United Kingdom
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 9, 2012

I stayed in this beautiful hotel situated on the Riverwalk recently and throughly enjoyed my stay.
My bedroom was very nicely decorated. The only slightly off putting thing about was one wall of it was ceiling to floor windows looking on to a verandah walkway which meant that as soon as the light was put on you had to pull the curtains.
Staff were extremely helpful and friendly. I ate breakfast every day and one evening meal in the hotel. Service was efficient and non intrusive. Since the hotel was surrounded by a number of excellent restaurants I preferred to try local venues for most other meals.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni La Mansion del Rio, responded to this review, December 18, 2012
Thank you for your review. We are glad that you thoroughly enjoyed your stay and hope to see you again on your next visit to San Antonio.
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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2012

My husband surprised me with a romance package at La Mansion to celebrate our 31st anniversary. I could not have been happier as we spent our honeymoon here 31 years ago! He booked a suite for us overlooking the river. We had access to 2 different balconies which we thoroughly enjoyed. We enjoyed a fabulous breakfast at Las Canarias and delicious hand crafted margaritas at their intimate bar. We also enjoyed a fabulous dinner at their sister restaurant, Ostra which is located directly across the riverwalk from La Mansion. The service was impeccable. We even received a bottle of champagne and chocolate covered strawberries compliment of the hotel staff. Thank you to the hotel staff for a memorable stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni La Mansion del Rio, responded to this review, December 18, 2012
Thank you for spending your anniversary with us and we are happy to hear that we still hit the mark 31 years later! We're glad to hear the staff took care of the personalized details which added up to such a memorable stay. We hope to see you for future celebrations!
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oxnard
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 26, 2012

This property truly reflects Omni's slogan..."At Omni, we believe travel should be a joy, not a hassle." It all began with, Bhumi and Jorge at the front desk-true excellence and demonstrated genuine concern that our stay was exceptional. Ronnie, as the kids say," Rocks!!!" He is an outstanding concierge, and he too went above and beyond to deliver wonderful memories for our stay. Lucy, as well as Richard from Mokara, were superb! Our dining experience at Las Canarias was delcious and delightful;Ram took good care of us! Last, but not least, Bryce Penn is an exemplary manager, he definitely sets the tone for the great staff! What a joy!!!

Room Tip: All rooms are great....if you can, I would suggest a River view room!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni La Mansion del Rio, responded to this review, December 3, 2012
Thank you so much for the kind words and we are glad your stay reflected our slogan! We have passed your review along to Bhumi, Jorge, Ronnie, Lucy, Richard, Ram and Bryce and appreciate you taking the time to mention them by name. We all look forward to seeing you again on your next trip to San Antonio!
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Bryan, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 23, 2012

This is an older, historic building. The hotel is lovely, the staff is friendly and helpful and the rooms are comfortable and immaculate. However, if you have a physical handicap you might think about choosing another hotel. We traveled with my mother, who is in a walker. To get from the lobby to the elevator, without having to go up any steps, you have to go out through the garage. The elevator does not go all the way down to the Riverwalk, so you have to either go down the stairs, or go out the front of the hotel, go around the block, cross the river and go down the elevator on the other side. There were also stairs to get to the restaurant. Then the buffet was outside on the patio, so to get to it, there was one short flight of stairs going up and another one coming down. while I would certainly recommend this hotel generally, I would not recommend it to anyone who is in a wheelchair, walker, or has other mobility issues.

Room Tip: Rooms facing the courtyard are quieter, than either the street or the Riverwalk sides.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielDelk, Manager at Omni La Mansion del Rio, responded to this review, December 13, 2012
Thank you for taking the time to provide us with this feedback. The La Mansion is an older historic hotel so while we always work to provide a level of comfort and accessibility for all of our guests, we do still have opportunities. We're glad the other aspects of your stay were pleasant and hope that overall you enjoyed your time in San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni La Mansion del Rio

Address: 112 College St, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Antonio
#5 Romantic Hotel in San Antonio
#6 Luxury Hotel in San Antonio
#14 Family Hotel in San Antonio
#17 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni La Mansion del Rio 4*
Official Description (provided by the hotel):
One of the top hotels in the city, and filled with Spanish charm. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio

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