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“Hit and Miss stay” 4 of 5 stars
Review of Omni La Mansion del Rio

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Omni La Mansion del Rio
4.0 of 5 Hotel   |   112 College St, San Antonio, TX 78205 (East Side)   |  
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Ranked #14 of 352 hotels in San Antonio
Forest Lake, Minnesota
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Hit and Miss stay”
4 of 5 stars Reviewed November 5, 2012

The front desk staff was great and we were able to get into our room. The rooms are quaint (small) but ok - not the nicest you will stay in but many of the Omni's have that old world charm. The not so good part of the visit is that we waited 2 hours for our food to be served in the bar. We ordered appetizers - it was sad to watch this unfold. Overall, it was a good stay but I do not know that I would go back. One other note, the elevator is the slowest. If you are someone who does not care for slow elevators - do not stay here.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, General Manager at Omni La Mansion del Rio, responded to this review, November 6, 2012
Thank you for taking the time to share your experience. As a historic property whose history is rooted in St. Mary's Catholic School, our building features many different room types, sizes and views. We also have seven elevators located around the campus layout of the building. While they are not the highest of high speed elevators, the building is only six stories, so elevator wait times are not usually an issue. As for the bar service, I will personally share your comments with our team. Two hours for food in the bar is not our standard, and something we will definitely address.

We hope to have the opportunity to serve you in the future and show we are capable of far better.
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1,548 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Once checked in, we arrived to a room much larger than expected (with a balcony). The service was exceptional during the entire time of our stay. Also, the restaurant downstairs was delicious for dinner and breakfast the next day!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Texas
Top Contributor
144 reviews 144 reviews
43 hotel reviews
Reviews in 58 cities Reviews in 58 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed November 5, 2012

Needed a room after my husband had surgery in San Antonio, the Omni was right across the street from the hospital and was the perfect refuge. Even though my stay was short, everything was perfect for a good night's rest.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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John W, General Manager at Omni La Mansion del Rio, responded to this review, November 6, 2012
Thank you for letting us be your "port in the storm". We hope the surgery went well and your husband is well on his way to a full recovery.
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Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 3, 2012

Loved the rooms and location of this hotel. Probably the most comfortable bed and pillows you will find anywhere! My wife and I both noticed that the first night. Right on river walk with many restaurants to choose from - Joe's Crab Shack, Rainforest Cafe, Lone Star Steakhouse, and lots of others. Walking distance to the conference center. Very accommodating staff too.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed November 2, 2012

I recently had a (5) night stay at this hotel for a conference. I arrived on a Sunday and was greeted by a very nice front desk clerk. He gave me a room overlooking the River Front on the third floor. Upon entering the room I discovered the room was a bit on the small side, but quaint. There was a balcony overlooking the River Front, but it was a shared balcony with other rooms. I had to make sure the door and shades were always closed

The bed was very comfortable, and I slept very well all nights. When using the sink in the bathroom the water backed up and would not drain properly. Within 10 minutes, a maintenance person arrived to fix the problem, and he was very courteous. The conference facilities were good and the staff always attentative to everyones needs and requests.

The River Front was nice with a good array of restaurants, and shops. Its a nice walk in the morning and evenings. The food was "just ok." I have had better Mexican food this was not so good. The restaurant in the hotel was very good but pricey, along with the food served at the conference.

I would return to the hotel should I travel to the San Antonio area in the future.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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lb,il
Top Contributor
73 reviews 73 reviews
70 hotel reviews
Reviews in 64 cities Reviews in 64 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 2, 2012

We had a wonderful stay at the Mansion del Rio. The decor in the common areas perfectly reflects the uniqueness of San Antonio as does the evening turndown service.The concierges , bell staff , wait staff, maintenance and front desk personnel were uniformly helpful. This is a very well run hotel. When we called for a maintenance issue late on a Saturday night it was resolved efficiently and within minutes. We had a room with a shared balcony (which was not a problem at all) overlooking the Riverwalk which was the ideal spot from which to view "Coffins on Parade". The food in Las Canarias was excellent and the bar tenders in the bar were very accommodating of special requests as well. The hotel is very convenietly situated and many attractions are just minutes away on foot. Our room was a bit on the small side.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hanvoertodisney
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 25, 2012

The Omni La Mansion del Rio is a beautiful hotel with an exceptional staff. The rooms were very clean and the service was top notch. The hotel is centrally located on the river walk and convenient to many great restaurants and attractions. You can't go wrong. The reason I rated this property 4/5 was due to the fact that the room I had faced the parking garage and street, opposite of the river walk, and was very loud throughout the night. You could hear car alarms and horns (3-4 am 2 nights) and there was a steady hum coming from the wall nearest the ice machine, and it wasn't the a/c unit. Bottom line, make sure not to have a room street side and near the ice machine and you'll probably have a fantastic stay!!

Room Tip: Rooms near the River Walk should be much quieter.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni La Mansion del Rio

Address: 112 College St, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Antonio
#5 Romantic Hotel in San Antonio
#6 Luxury Hotel in San Antonio
#14 Family Hotel in San Antonio
#17 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni La Mansion del Rio 4*
Official Description (provided by the hotel):
One of the top hotels in the city, and filled with Spanish charm. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio

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