The front desk staff was great and we were able to get into our room. The rooms are quaint (small) but ok - not the nicest you will stay in but many of the Omni's have that old world charm. The not so good part of the visit is that we waited 2 hours for our food to be served in the bar. We ordered appetizers - it was sad to watch this unfold. Overall, it was a good stay but I do not know that I would go back. One other note, the elevator is the slowest. If you are someone who does not care for slow elevators - do not stay here.