This is a very average hotel in a great location. This Hyatt is built so that rooms on one side of the hall face outdoors, but the rooms on the other side of the hall only face the interior of the hotel, down to the lobby. I requested a "Cityview" room but when I arrived was given a "Lobbyview". This room was extremely dark and claustrophobic with absolutely no glimpse of daylight. Additionally, our room was the worst of the lobby view rooms because it was situated in a corner of the second floor with a large tiled area (outside our room and the one next door) that is barricaded by huge planters to form a indoor patio/terrace type thing for private functions. So, my sliding door opened up onto this public patio-type thing and didn't even have a view of the lobby, waterfalls, etc.
Furthermore, people on our end of the hall used this terrace thing to cut through to the elevators so we had noise and passersby, as well as bright lights, RIGHT outside this sliding GLASS door 24/7. Thank goodness there wasn't a function scheduled on that terrace!
Our room was another negative. Clean and attractive, however extremely small (especially for an end room). The room appeared to be some sort of "convertible" room that could either be used as a sleeping room or a hospitality room adjacent to that indoor terrace I described above. GET THIS -- the bed was a MURPHY BED and we were sleeping about one FOOT, if that, off the ground. Plus, it was only a DOUBLE bed (I had requested a king). Also, there was track lighting above the bed that could not be switched off completely -- only turned with a dimmer switch to the dimmest setting. In the dark of night, those lights still glowed!
I brought all of these issues to the front desk's attention the second day of my four day stay -- the noise, the lack of privacy, the Murphy bed, the lack of a city view and king as requested. I felt OK with the attitude of the front desk manager, although he told that there were no rooms such as the kind I wanted available. He didn't offer anything but was sincere enough that I decided not to get too worked up.
I wrote to the manager upon my return home and received a return email fairly quickly along with a a one night credit on my charge card, which I thought was an appropriate response.
In my letter, I told the manager that when I was growing up "Hyatt Regency" was the creme de la creme -- a truly upscale chain. Now, it's just another Hilton or Marriott.
I've stayed at the Marriott (the newer of the two on the Riverwalk) and would definitely choose it over the Hyatt should I return.
The Riverwalk is amazing and I highly recommend experiencing it.
- Official Description (provided by the hotel):
- Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more less
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- Also Known As:
- Hyatt Regency San Antonio Hotel San Antonio
- San Antonio Hyatt Regency
- Hyatt San Antonio