Before selecting this hotel, I sent an email asking questions. My email was answered by reservation Damaris A. Damaris level of customer service that her provided was EXCELLENT! Damaris sent me a follow-up email in which I replied that I had made my reservation. Damaris took it upon himself to pull up my reservation and noticed that I had book incorrectly. He emailed me back to confirm and corrected my error. Thank you so much Damaris A.!
Booked a suite on the top floor. The room was clean and very nice. There is a living area with a table & chairs, a leather pull out sofa, and the bedroom has a door. The bathroom has a shower and tub combination, with the sink being outside of the bathroom door. Accommodations are modern.
Staff was very friendly. Even the landscapers say hello when you walk by.
Average. Nothing to really write about. The prices were ok.
There are activities planned every hour on the hour for starting at 8:00 am ending at 8:30 pm that the kids can participate in at any age. Many of the activities are free of charge and or included in the resort fee. They ranged from volleyball, making smore's, and other fun family activities.There are bicycles of all sizes for the entire family to ride. There is a playground area for the kids along with games stashed around the grounds like horseshoes, ping pong, etc...They also have movie night on the lawn.
Loved the lazy river and the flow rider! There is a beach area with sand. There is a pool with a basketball and volleyball net. There is a water slide, not sure how tall it is. You are able to receive food and beverage services poolside. You have to pay extra money to ride the flow rider but it is worth the experience. By the way, the pools are only 3 ft deep.
My kids ages 8, 10, 13, and 16 enjoyed this resort. They had a blast. I felt safe allowing them to roam around the property in pairs without me.
I would come back to this resort with the family.