I've stayed at the Hyatt countless times for our typical summer getaway, but this time was probably the last time for a while. If I had to rank the hotel on only the amenities - the pools, river and kids activities - this review would probably be rated at a 4 or 5. However, this time was not a great experience.
We had a handicapped room which was okay, but the adjustable shower nozzle would not adjust. It was stuck at waist level, and had to be fixed by the maintenance staff. The door to our entertainment unit was broken. On our last night we saw a roach crawling on the wall outside our room, and the morning we left we saw a different roach (different size) crawling in our room. It was disgusting.
The restaurant at the hotel was not good either. At dinner, the food was bearable but the service was horrible. Breakfast was better in terms of service, but the food was not good. We ordered room service on our last night and the food was okay, but salty. We won't ever eat at the hotel restaurant again.
Overall the hotel grounds are nice and fun, but even post-remodel the rooms are tired and dated. The hotel needed more of a renovation than a remodel. I really do love this hotel and hate to give it such a low rating but the roaches were just a bit too much.
- Official Description (provided by the hotel):
- Revel in the experience of true Texan hospitality at Hyatt Regency Hill Country Resort and Spa. This charming San Antonio luxury hotel indulges every sense with outstanding amenities for relaxing, playing, meeting, dining and enjoying the beautiful Texas Hill Country. ... more less
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- Also Known As:
- Hyatt Regency Hill Country Hotel San Antonio
- Hyatt San Antonio
- Hyatt Hill Country Resort San Antonio
- Hyatt Regency Hill Country Resort
- Hyatt Regency San Antonio
- Hyatt Hill Country San Antonio
- Hilton Hill Country