Vacationed here with wife and 2 year old, overall a great place - my son loved the beach and the nightly smores (it's free, included in the resort fee I think). Perhaps couple of things could've been better.
1. Came during a RROC convention and didn't know where to check in - took a while before someone directed me
2. Didn't get welcome amenity as a diamond member (though did get the points after I mentioned this at check out)
3. Room was dirty, had stains on curtains, pillows, bed and was a little run down.
I did talk to one of the managers and head of housekeeping - they did come in and replace the curtains, replaced all the sheets within an hour. They were very apologetic and did a fantastic job every day after that, so kudos for the prompt service.
Didn't get the room upgrade as was told on the phone but that's fine - just a little disappointed.
Couple of things were under construction - it was super busy but not too noisy. When there is a major event the front is closed so we had to walk around the back -- not fun with a toddler.
The regency club was also closed - so I was supposed to get free breakfast yet I was still charged.
Had to call back after I got home to get it corrected - was fixed partially, was charged for service/gratuity for a buffet even though the Hyatt GP states otherwise.
Overall - I'd come back to this place, maybe it won't be so busy. I usually have good luck with Hyatt GR so this could've just been a busy weekend for them.
Waterpark (though part of it was under construction)
Busy on weekends