We have stayed here several times and this past long weekend we stayed in one of the "hill country suites". This time, while the usual pros were as good as they always are (proximity to Sea World, the movies on the lawn, the 'smores, the hotel's lobby with holiday decorations, Antlers restaurant, (we ended up going 2 x @$380 per bill for 4 of us, but the elk and antelope were incredible and worth every penny!!).. there were a a couple of things which made me less excited about the resort this time.
The bedroom: when we got into bed, we noticed an odd odor from the bed. We checked and the sheets were clean but when we pulled back the sheets and mattress cover, the smell from the bed was as if someone had had an "accident" and it had indeed been cleaned up but they couldn't remove all of the smell. The mattress and mattress cover were clean so unless you have a very acute sense of smell and actually smelled the mattress (yep, we did to try and figure it out), it may go unnoticed by housekeeping staff who dutifully changes the sheets etc.
We have young kids but we have taught them to be conscientious of others in hotels and for this reason we can take them anywhere without ever worrying that they will be obnoxious and ruin any one else's' vacation. Many parents however, do not seem to care and in a hotel that is dedicated to families with children mostly going to Sea World, that can be a bit overwhelming. One suggestion is perhaps a note at check in reminding families, that there are other people in the hotel and to try to help keep their children a little less rowdy between 11pm - 9am. The family next to us on our right (living room side) had two young children that would begin fighting and screaming at about 7:30am and the parents didn't seem to care, they just let it continue on and on. Then the room on our left (on the bedroom side) had a baby and what sounded like two young kids, they also were very loud starting at about 7am. So basically despite getting one of the best suites, there was no hope at all of ever sleeping past 7am.
While this is not the hotel's fault but rather due to poor parenting, perhaps a reminder to checking in families that it is a hotel with other guests and thus kids being quiet and considerate, would be appreciated.
Basically unless you have kids and are planning to do SeaWorld, I would not suggest staying here as a couple!! It is unlikely to be romantic or quiet. As a family however, it is a very good spot to use as a base for Sea World. The lazy river pool is nice at night in the Fall/Winter as it is heated and un crowded but in the summer it is WAY too small for the amount of hotel guests on property.
We spent $1700 for two nights, was it worth it? Probably due to proximity to Sea World but to us, the rooms felt a little less clean somehow this time.
- Official Description (provided by the hotel):
- Nestled on 300 wooded acres, only 20-minutes from downtown San Antonio, this 500-room resort features 27-holes of championship golf, tennis, five themed restaurants, fitness center, four swimming pools, Windflower-The Hill Country Spa,950-foot Ramblin' River and Camp Hyatt children's program. ... more less
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- Also Known As:
- Hyatt Regency Hill Country Hotel San Antonio
- Hyatt San Antonio
- Hyatt Hill Country Resort San Antonio
- Hyatt Regency Hill Country Resort
- Hyatt Regency San Antonio
- Hyatt Hill Country San Antonio
- Hilton Hill Country