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“GREAT FOR COUPLES TOO” 5 of 5 stars
Review of Hyatt Regency Hill Country Resort and Spa

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Hyatt Regency Hill Country Resort and Spa
4.0 of 5 Resort   |   9800 Hyatt Resort Drive, San Antonio, TX 78251 (Far West Side)   |  
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Ranked #35 of 352 hotels in San Antonio
GreenLeadersBronze level
dallas diva
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19 reviews 19 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“GREAT FOR COUPLES TOO”
5 of 5 stars Reviewed September 6, 2012

We are a couple who came to this resort because my husband had a meeting. Most of the other reviewers touted the resort for kids but we did not find this to be a distraction. The resort is large enough so if you want to go on a quiet romantic walk with your husband it is totally possible. We stayed the week before school started so the hotel was overrun with kids. The lazy river was crowded but still had stretches on solitude. On check in a nice young man noticed I was limping and told me I could have free valet parking. I said no but engaged him in conversation. He was the guest services manger Bryan Niehaus. I couldn't believe that the guest services manager was standing in the hot Texas day making sure everything was ok with every guest. Bryan also personally directed ensuring our room was ready early and came up to the lounge to direct me to room. THIS IS A YOUNG MAN YOU NEED TO CONTACT BECAUSE HE WILL GET THE PROBLEM SOLVED. Our room was large and well appointed. All rooms at this resort have refrigerators for your sandwiches and cokes. We used the Gold Passport lounge which is only open at peak summer times. The lounge serves a continental breakfast. It was just ok no protein except hard cooked eggs and smoked salmon for bagels. They had waffles that were very hard one day. Plenty of rolls, bagels, and bread stuffs. Fresh fruit and some special local treats, with a expresso machine. During the day while my husband in conference I exercised in an adequate uncrowded exercise room, read in a quiet space under a tree, and rode the lazy river. We went to lounge for snacks and were more pleasantly surprised to find 2 hot appetizers, chips , and cheese plate with grapes. The lounge also had all the water, sodas, and juices a person could want. It makes sense for the family because of the savings. Wouldn't want it every night but would be great after a trek to wet and wild. Also later they put out some mediocre desserts which we added hot chocolate from the expresso machine. I let them know that this was also my birthday week and Hyatt as usual remembered and sent us a beautiful surprise to our room . Check out was smoothless but the stay did not post to our gold passport account. Be sure and check. Finally thanks Bryan and y'all remember he is the man at this resort.

Room Tip: Remember this is a large resort and if you have small kids stay close to action.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, September 11, 2012
Thank you so very much for your wonderful 5 star review. I so appreciate you taking the time to mention Bryan Niehaus, our guest services manager, he is "the man" and truly amazing, I was thrilled to read that you agree! I will make sure that a copy of your kind review is placed into his HR employee file. I will also make sure he sees your wonderful comments.

I have shared your comments regarding your experience in Regency Club with our culinary team; feedback such as yours truly helps us to improve our offerings.

We look forward to welcoming you back again very soon.

Melody Goeken, director of public relations
melody.goeken@hyatt.com
210-520-4022
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Fredericksburg, Texas, United States
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 5, 2012

Spent time here with my husbad for Labor Day. The staff was super friendly and the service was great. The adult pool was quite as most of the guests were with their kids at the lazy river. This was an okay trip for couples and would be most ideal for a family. The breakfast buffett was so, so good. Free range eggs, made to order omletts, waffles, etc. and LOTS of healthy choices like oatmeal, fresh fruit & homemade granola.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, September 6, 2012
Thank you so much for your 4 star review of your Labor Day stay. I am glad to read that you and your husband had a good time. The adult pool is a haven for grown-ups! On our next visit be sure to look into getting a day pass to Windflower-The Hill Country Spa, where you can access the sauna, eucalyptus steam and private lap pool. This area has fabulous Live Oak trees that offer shade, the other side of the deck offers sunlight, it truly is the best of both worlds and no one under the age of 18 is permitted.

I appreciate you mentioning our healthy menu options, all of these selections are part of our "Thoughtfully Sourced, Carefully Served" initiative. Cage-free chickens and eggs, hormone-free milks and organic produce are just the beginning.

I hope you will visit again very soon.

Melody Goeken, director of public relations
melody.goeken@hyatt.com
210-520-4022
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mid Florida, Florida
Top Contributor
81 reviews 81 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 2, 2012 via mobile

Had a nice 2 day stay while attending a small conference. Nice rooms and facilities. The Antler Lodge was a treat for a business dinner. I will have to come back with my family and play golf. Staff helped out in a couple tight scheduling spots. Thanks!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, September 4, 2012
Thank you for our 4 star review of your recent visit. I am glad you were able to enjoy the resort when not in your conference. Antlers Lodge is indeed a treat! My favorite is the chorizo grits, a perfect complement to almost anything on the menu.

We appreciate your business and look forward to welcoming you back very soon.

Melody Goeken, director of public relations
melody.goeken@hyatt.com
210-520-4022
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DFW
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2012

We took an extended family vacation here last Labor Day (2011) and really enjoyed it. The pool area is a blast for kids and adults alike with a giant lazy river (that even splits off halfway around for a little swim-up bar action), water tubes, water basketball, huge hot tubs with waterfall, and plenty of lounge chairs. This resort is set amongst thick beautiful trees so there were quite a few leaves in the pools along with the scenic beauty but they were trying to stay on top if it. They have a kids' movie on the lawn at night where families gather on homespun blankets to watch. They had horseshoes, a s'mores cookout, hammocks, walking trails, and even a mini petting zoo. My mother and I spent some time at the spa. What I remember most about that experience was the extra time spent at the private spa pool and hammock before and after my treatment. It's set away from all kiddie activities and was quiet and peaceful. The buffet dinner was always delicious, varied and plentiful. Customer service is top notch here with many a friendly face to assist or offer suggestions on activities. While the resort is beautiful, the atmosphere is casual and oriented toward families and kids in particular. I referred a friend here recently and she and her children loved it!

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, September 4, 2012
Thank you for the wonderfully detailed 5 star review of your 2011 Labor Day weekend visit. I was thrilled to read that your family enjoyed your visit so much that you referred Hyatt Hill Country to your friends. Those referrals mean to much to us and are greatly appreciated.

I hope you won't let another year pass without visiting us!

Melody Goeken, director of public relations
melody.goeken@hyatt.com
210-520-4022
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Top Contributor
216 reviews 216 reviews
55 hotel reviews
Reviews in 75 cities Reviews in 75 cities
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed August 31, 2012

I spent this past week staying at this resort while working in the San Antonio area. I was able to get a room at the government rate, which is a steep discount from their regular rack rate. Unfortunately, in my opinion, I also got a sub-standard room. The drapes in my room did not fully close - there was a gap of over a foot that just had sheers covering the window, so I never had a fully dark room. Each morning I heard the staff throw the newspaper down in front of my door.The bed was really soft -- definitely not to my liking, nor one of their signature mattresses. One of my desk/dining chairs had springs coming out - impossible to sit in. On top of this, the path from the hotel to the self parking area is very poorly lit making it very dangerous to walk to your car in the early mornings or late at night. I also had issues with their General Store, a combination gift and snack shop, that is supposed to be open daily at 6am. As you can guess, this did not happen for most of my stay; one day I gave up at 6:15 when the doors were still locked. All this was passed on to the staff when I checked out. That said, this is a very nice resort with beautiful pools, a lazy river, common areas, etc. Lot's of activities are held throughout the day for families, ideal for folks on vacation which is who this resort caters to, and of course golfers. Most of the staff were very friendly, especially the front desk personnel. I do try to stay at Hyatt's when I travel, and this was the only one in the area that I could get a reservation at for my travel period. My preference would have been one of their properties near the River Walk. Due to my bad experiences, I would not recommend this resort for business travelers.

Room Tip: Try to get a room on one of the higher floors - probably would be much more quiet.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, September 7, 2012
Thank you for alerting me to the many problems you had during your recent visit. I apologize for the difficulties you had with your guestroom and with accessing our General Store.

This is certainly not our standard nor is it the way we want our valued guests to feel when looking back on their Hill Country experience.

I hope you will allow us the opportunity to earn your business again.

Melody Goeken, director of public relations
melody.goeken@hyatt.com
210-520-4022
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, TX
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 27, 2012

It's our third year now going to this resort and we love it so much that this has become our family's special place to celebrate our youngest child's summer birthday. We have never been disappointed with this resort, nor had we ever had a cause for complaint. They have something for everybody: golf for the dads, spa for the moms, tons of kids' activities for the little ones. Service is always superb and the staff always go the extra mile to make sure their guests are having a wonderful time. Last year, they brought out watermelons by the pool and served everyone. This year, they gave away Popsicle. The rooms are always very clean and this year, we had housekeeping knock on our door late in the afternoon to ask if we need anything extra, like toothpaste or towels. But of course, the thing we love most about this place is the lazy river. A word of warning, though: This area of the resort is just too much fun for kids that it can get really crazy at times. A reviewer remarked that the lazy river can get congested and that is true. If you are the sort who minds little kids running around, splashing water and having the best time of their lives, steer clear from this area. There is an adult pool nearby, just off the cabanas, where you can have peace and quiet. My husband and I, however, delight in seeing little children laugh and treat this area like their big playground, so we really enjoy hanging around here, sitting on the comfortable lounge chairs under the shade of trees, sipping our Texas Tea. Ah, bliss! We'll be back again next year, that's for sure!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, September 11, 2012
I am thrilled and humbled with your generous 5 star review of your recent visit.

We appreciate your continued loyalty and enthusiasm for our resort.

We look forward to welcoming you back again next year.

Melody Goeken, director of public relations
melody.goeken@hyatt.com
210-520-4022
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 38 cities Reviews in 38 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 26, 2012 via mobile

Arrived early on a Saturday and. Checked in at about noon and our room was ready, clean and well appointed with a balcony but not much of a view.

Headed down to the pool area and found a sea of crazyness and no place to sit. Finally found the adults only pool and was in paradise. If you do not have kids with you you need to find this pool! Repeat Find this pool! If you have kids keep them out of this area because they will get kicked out by the hotel staff. Had a great day lounging around the pools sipping cool drinks. On the lazy river there is no need to get off of you tube to get a drink since there is a "float thru" bar. As at any hotel your bar bill will be high.

Ate at the restaurant on the golf resort side of the hotel (forgot the name) and had a very nice meal with good service.

Lot's of fun stuff for the kids all day long. S'mores and an outdoor movie in the evening.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, September 11, 2012
Thank you for your wonderful 4 star review of your recent visit.

We have always been known for our family-friendliness and many couples would not consider us for a romantic getaway and I am so glad that you did! The Texas pool is a great place to escape the exuberance of the activity pool, next time you might also purchase a day pass to Windflower-The Hill Country Spa, where you can access the adults-only lap pool, eucalyptus steam and sauna! In the fall months the resort truly becomes an adult haven, most of the children are still in school and the Ramblin' River is a fabulous way to relax.

I hope you will visit us again very soon.

Melody Goeken, director of public relations
melody.goeken@hyatt.com
210-520-4022
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hill Country Resort and Spa

Address: 9800 Hyatt Resort Drive, San Antonio, TX 78251
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in San Antonio
#6 Green Hotel in San Antonio
#8 Spa Hotel in San Antonio
#10 Luxury Hotel in San Antonio
#20 Family Hotel in San Antonio
#28 Business Hotel in San Antonio
#61 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Hill Country Resort and Spa 4*
Official Description (provided by the hotel):
Nestled on 300 wooded acres, only 20-minutes from downtown San Antonio, this 500-room resort features 27-holes of championship golf, tennis, five themed restaurants, fitness center, four swimming pools, Windflower-The Hill Country Spa,950-foot Ramblin' River and Camp Hyatt children's program. ... more   less 
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Also Known As:
Hyatt Regency Hill Country Hotel San Antonio
Hyatt San Antonio
Hyatt Hill Country Resort San Antonio
Hyatt Regency Hill Country Resort
Hyatt Regency San Antonio
Hyatt Hill Country San Antonio
Hilton Hill Country

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