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“Relax in the Texas Hill Country” 5 of 5 stars
Review of Hyatt Regency Hill Country Resort and Spa

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Hyatt Regency Hill Country Resort and Spa
4.0 of 5 Resort   |   9800 Hyatt Resort Drive, San Antonio, TX 78251 (Far West Side)   |  
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Ranked #13 of 352 Hotels in San Antonio
Certificate of Excellence 2014
GreenLeadersBronze level
Humble, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Relax in the Texas Hill Country”
5 of 5 stars Reviewed February 16, 2012

This hotel has the most relaxing lazy river. You'll want to take your drink and a book. Very family friendly resort. The restaurant has great food and there are several other restaurants within a few miles. Try the breakfast tacos from the little country store in the hotel!

Room Tip: It's nice being on the ground floor at this hotel since you're in the middle of nature.
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, February 22, 2012
Thank you for posting your thoughts about your recent experience at The Hyatt Regency Hill Country Resort and Spa. We strive to provide exemplary service and authentic hospitality to every guest, and I am so proud that our staff delivered that to you. I appreciate you mentioning the General Store, it is a great place to grab a quick snack, and the breakfast tacos are delicious!

We hope to welcome you back very soon.
Melody Goeken, director of public relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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English first
Newark
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 7, 2012

Decent resort. Attended a conference at the Hyatt and was a great place for team building. Not much else close by but the resort was very nice and well maintianed. Service was pretty good and friendly. Overall we had a pretty decent stay at the Hyatt and would definitely go to another conference there.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hyattlover, Public Relations Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, February 22, 2012
Thank you for posting your feedback on your recent meeting at The Hyatt Regency Hill Country Resort and Spa. I was so pleased to know you enjoyed your stay with us.

We hope to welcome you back for another meeting.

Melody Goeken, director of public relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kailua Kona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2012

Stumbled upon this resort when making a trek from Huston to San Antonio and needed some rest. We were traveling with a 6 month old and a 3 year old.
The folks here were the nicest and most helpful people we encountered while visiting Texas.
We are from Hawaii and I must say that the staff seemed to know what ALOHA was.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakeuprios, Public Relations Coordinator at Hyatt Regency Hill Country Resort and Spa, responded to this review, March 14, 2012
Thank you so much for all your kind words. I am elated to hear that you had an exceptional stay and have forwarded this review to our team. Please come back and visit soon!

Jakeup Rios
Public Relations Coordinator
Hyatt Regency Hill Country Resort and Spa
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Tulsa, OK
Top Contributor
132 reviews 132 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 26, 2012

Stayed here 3 nights over New Years Eve 2011. Resort was especially geared towards family events. However, we were just here on a romantic get-away, and were able to avoid the children & have a wonderful time dining, golfing, & relaxing at the spa.

Golf course has 27 holes, but 9 are pedestrian. The other are 18 scenic & difficult.

EXCELLENT fine dining restaurant on property; has to be one of the best in San Antonio.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 24, 2012

Our stay was this past weekend, the offseason for the resort hotels so there was absolutley no kids :) the only other people on property were there for a work conference. Yay for us! Phillip greeted us at the front as if we already knew each other and gave us a great room. Tai and Annette in the restaurant for breakfast chatted with us like we were family and Jared gives some of the best massages EVER! Unfortunately was a bit cold and cloudy to utilize the pools and they looked totally deserted. The spa is something else. It was so relaxing and one of the better spas I had been to. They give you day passes so you can enjoy it the whole entire day! Our favorite thing about the property was that everytime you walked by an employee, you ALWAYS get a smile and a "how are you?" We will definitley be back!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 19, 2012

My family of four stayed for a few nights right before Thanksgiving and overall had a wonderful experience. Our room was on the first floor, so access to the grounds was easy - much faster to walk outside than to go through the hotel. The kids enjoyed the movies on the lawn, the heated pool, and the nightly smores. As parents, we loved access to the bikes, but were disappointed in the trails, as they were too difficult for our kids to navigate. I would have given the hotel 4.5 or 5 stars except we were disappointed by the casual restaurant at the hotel. It was nearly empty when we arrived for dinner the first night and the simple food we ordered (soup and salad) took an excessive amount of time to arrive, it was overpriced for the quality, and the help was not very helpful or friendly. After that we ate all of our meals off-site.

I would definitely go back again - hopefully when we can try out the lazy river!

Room Tip: Rooms on the first floor have the best access to the grounds.
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  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coppell, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2012

Went to the hotel Dec 21 through 24. We travel for work frequently so pretty familiar with hotels and service. Very impressed with the staff that we encountered. It was definitely offseason so I cannot speak to pools or kids activities. Golf course is 27 holes with a good driving range. Didn't play there as we played La Cantera and Canyon Springs. Hotel had activities around Christmas theme every night but most were geared to really young kids. Hotel was probably 20% occupied. Rooms are a bit dated and ready for an upgrade but very reasonable and comfortable. I didn't notice any maintenance issues. All in all would stay again although location of hotel is a little far away from the activities.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hill Country Resort and Spa

Address: 9800 Hyatt Resort Drive, San Antonio, TX 78251
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in San Antonio
#4 Green Hotel in San Antonio
#4 Spa Hotel in San Antonio
#7 Luxury Hotel in San Antonio
#7 Business Hotel in San Antonio
#10 Family Hotel in San Antonio
#30 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Hill Country Resort and Spa 4*
Number of rooms: 500
Official Description (provided by the hotel):
Revel in the experience of true Texan hospitality at Hyatt Regency Hill Country Resort and Spa. This charming San Antonio luxury hotel indulges every sense with outstanding amenities for relaxing, playing, meeting, dining and enjoying the beautiful Texas Hill Country. ... more   less 
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Also Known As:
Hyatt Regency Hill Country Hotel San Antonio
Hyatt San Antonio
Hyatt Hill Country Resort San Antonio
Hyatt Regency Hill Country Resort
Hyatt Regency San Antonio
Hyatt Hill Country San Antonio
Hilton Hill Country

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