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“Very Professional” 5 of 5 stars
Review of Quality Inn & Suites Near Fort Sam Houston

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Quality Inn & Suites Near Fort Sam Houston
3.0 of 5 Hotel   |   3855 IH-35 North, San Antonio, TX 78219   |  
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Ranked #143 of 352 Hotels in San Antonio
San Antonio, Texas
1 review
“Very Professional”
5 of 5 stars Reviewed June 6, 2014

I really liked my stay there we stayed for the weeked. The kids enjoyed the pool and me and my husband liked the bar area. The staff was very friendly and nice. They even gave us great directions to resturantes in the area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytx901, Public Relations Manager at Quality Inn & Suites Near Fort Sam Houston, responded to this review, June 11, 2014
Our Family here at Quality Inn & Suites would like to thank you for all your kind and warm words, it’s because you all that makes our job much more filling. It always a pleasure to take care of our guest.
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48 reviews from our community

Traveler rating
    17
    10
    7
    7
    7
See reviews for
19
10
3
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed June 4, 2014

I stayed at Quality Inn & Suites for 2 nights enjoyed my stay housekeepers kept my room nice and clean smelling good . Front desk was awesome quick and easy check in process. Me and my family will be returning back it's are new home away from home.Thanks guy's

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytx901, Public Relations Manager at Quality Inn & Suites Near Fort Sam Houston, responded to this review, June 11, 2014
Thank you for taking the time to tell us about your experience at our hotel, our mission is to make our guest feel at home with southern hospitality and the way we do that is a memorable stay and a favorable way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Top Contributor
131 reviews 131 reviews
53 hotel reviews
Reviews in 76 cities Reviews in 76 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed April 30, 2014

We stayed here once before and there were a few issues with mildew. This time the room was clean. It was a decent sized room too. We didn't have any issues with our room.

The young man at the desk was very friendly. This is a when you arrive late and all you want us a hot shower and a comfortable bed.

The breakfast typical except the hash browns which were really good too.

We will definitely stay here again when in town.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytx901, Front Office Manager at Quality Inn & Suites Near Fort Sam Houston, responded to this review, May 2, 2014
Quality Inn & Suites would like to take the time out to thank you for choosing to stay with us. It is because of your patronage that we strive for success. We look forward to seeing you the next time you’re in town so we can make your stay even more memorable.
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1 review
5 of 5 stars Reviewed April 27, 2014

After being fooled by our first hotel who came out to be a fraud. We came to Quality and without reservation nor anything they helped us out. Ended up getting our clean nice room, great environment, we definitely jumped in the pool. Great staff beyond friendly. Recommend and will be back. Thank you for having us.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytx901, Front Office Manager at Quality Inn & Suites Near Fort Sam Houston, responded to this review, April 29, 2014
We at Quality Inn & Suites understand what it is like when prior arrangements has been made, then things change, the town is sold out for the weekend now your needing to find another place to lay your head. Quality Inn & Suites have an open door at all time for everyone we do not turn anyone away, we value our guest sincerely. Thank you for staying with us, we look forward to seeing you again real soon
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Knoxville, Tennessee
1 review
5 of 5 stars Reviewed March 16, 2014

I highly recommend Quality Inn & Suites. The room was very clean and spacious. Management and staff were very accommodating. Excellent location. Very close to downtown. I will definitely stay there again. I was very happy with this hotel.

Room Tip: All rooms seemed great.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytx901, Front Office Manager at Quality Inn & Suites Near Fort Sam Houston, responded to this review, April 6, 2014
Thank you for your recent stay with us at Quality inn & Suites. As a valued guest our mission is to make you feel at home with southern hospitality, and the way we do this is by giving you a “MEMORABLE STAY IN A FAVORABLE WAY” We look forward to seeing you again real soon
Quality Inn & Suites Staff
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Tecumseh, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 16, 2014

This hotel is very hard to find/get too. We missed the exit twice! Room was very small and dirty. Morning staff was very friendly and the breakfast was good and plenty, but won't stay here again and don't recommend. Suppose to be renovating, but didn't see signs of improvements in process.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytx901, Front Office Manager at Quality Inn & Suites Near Fort Sam Houston, responded to this review, April 6, 2014
We the staff of Quality Inn & Suites want to take the time out to apologize for the experience you in encounter while staying at our property. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Roswell, New Mexico, United States
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed March 2, 2014

So this review is not one of my best. Although the hotel was fairly nice, it was obvious that customer service was not their priority. We were here for a conference so we left early in the morning and came back late. When we returned to our rooms there was a do not disturb sign in our door and the rooms had not been refreshed. There is mild in the shower stall. When we asked for more towels, they only had 8. There is a train close by and the breakfast was sub par. I am not typically a bad review but this hotel needs some serious work.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytx901, Front Office Manager at Quality Inn & Suites Near Fort Sam Houston, responded to this review, March 5, 2014
Thank you for taking the time to tell us about your experience at our hotel. We are very sorry that you were dissatisfied with our housekeeping and preventive maintenance services.
I appreciate your feedback and, every concern has been address.Again, I sincerely apologize for your room accommodations. We do appreciate your patronage,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Near Fort Sam Houston

Address: 3855 IH-35 North, San Antonio, TX 78219
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites Near Fort Sam Houston 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Clarion Inn and Suites is Northeast San Antonio's only full-service hotel. The hotel is near to Fort Sam Houston, Brook Army Medical, and only five minutes from downtown San Antonio and the River Walk. Our guests experience clean, comfortable rooms, terrific food and a friendly staff. Enjoy our courtyard pool! ... more   less 
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Also Known As:
Quality Inn & Suites Near Fort Sam Houston Hotel San Antonio
Quality Inn And Suites Near Fort Sam Houston
Clarion San Antonio
San Antonio Holiday Inn
Holiday Inn San Antonio

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