We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well Worth the Stay” 5 of 5 stars
Review of Holiday Inn San Antonio Downtown

Save Saved
You added Holiday Inn San Antonio Downtown to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn San Antonio Downtown
3.0 of 5 Hotel   |   318 West Cesar Chavez, San Antonio, TX 78204 (Avenida Guadalupe)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #131 of 350 hotels in San Antonio
Papillion, Nebraska, United States
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Well Worth the Stay”
5 of 5 stars Reviewed October 9, 2012

We just spent the weekend a first timers to the San Antonio area. This Holiday Inn is close to the Riverwalk area, but not that close. The hotel has a shuttle that takes you to the Riverwalk or you can take the trolley which stops in front of the hotel. The shuttle is free (although the driver was so good he deserved to be tipped) and the trolley cost $1.20 one way but you can ride it all over and there are special prices for senior $0.55 and children. The hotel was clean, our room was quiet, they have a bar and restaurant, no complimentary breakfast, workout room, pool, etc. Agree with one traveler who wishes they would have microwave/refrigerator. Wish they had a shuttle to the airport, but no. The Kings District area with the beautiful mansions is only 3-4 blocks away. We ate at the hotel and was not expecting much and was pleasantly surprised our food was good. The staff is out to please. Would definitely stay here again.

Room Tip: We had a room facing the back on the third floor which was quiet.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, October 10, 2012
The you for allowing us to host your first trip to San Antonio. Sounds like you had a great stay and got a little site-seeing in as well. Thanks for sharing!

Safe Travels
Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

345 people have reviewed this hotel

Traveler rating
    107
    103
    76
    33
    26
See reviews for
102
83
26
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Milford, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2012

We recently stayed at the Holiday Inn for our nephew's graduation from Air Force basic training and had a great time! The rooms were clean and well kept; would have been nice to have a microwave/small refrigerator for those of us staying an extended amount of time, but there was a microwave near the vending machines.

Steve, the shuttle driver, was exceptional! He provided us with discount coupons, advise on local attractions and directions, and hauled us around numerous times. Always just a phone call away! He took the time to take us off the beaten track and show us some of the hangouts for "the locals" and some points of interest on the various trips we took. Couldn't have asked for a more helpful guide!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, October 3, 2012
Thank you for taking the time to share your stay with us. I will pass on to Steve as well.

Safe Travels!
Ben, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka
1 review
5 of 5 stars Reviewed October 1, 2012

Nice accommodation and nice staff. The best amenity experienced was from Steve, the shuttle driver. He was an absolute pleasure. He not only would drive you anyplace within reason, he was a wealth of knowledge for visitors to San Antonio. The staff was all very friendly and I would highly recommend this location for anyone coming into San Antonio. We were here for a military graduation, but we will return for vacation.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, October 2, 2012
I am glad you enjoyed your stay with us. I will make sure to pass on your kind words to Steve and the Staff.
Safe Travels
Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Angelo, Texas, United States
1 review
5 of 5 stars Reviewed September 23, 2012

Our rooms were clean and comfortable, and the service was fantastic. Steve, the shuttle driver, is more than happy to take you wherever you need to go. I highly recommend this hotel! It is a great location in the middle of downtown.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, September 24, 2012
Wow, thank you for the kind words. I am glad you had such a wonderful stay. I will make sure that Steve get to see your comments.

Safe Travels!

Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2012

We got a great deal so we grabbed it and took a chance. It was wonderful-clean, roomy, modern. Free parking and a patio door that led to a gorgeous pool. Very friendly staff. Definitely recommended. I'm not sure why some visitors gave bad ratings!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, September 11, 2012
Thank you for choosing our Hotel to have your vacation at and taking the time to share your experience!

Safe Travel,

Ben, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 8, 2012 via mobile

My wife and I just stayed here on our first trip to San Antonio for our first anniversary. Not the nicest place I've stayed but the staff was extremely nice and courteous. Located near everything that we wanted to see. Complimentary shuttle service made it super easy to get anywhere we wanted to go. The shuttle driver, Steve, made our trip that much more memorable and went out of his way to show us all of the different areas around downtown. We will certainly be back.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, September 10, 2012
Congrats on the anniversary thank you sharing it with us. I will make sure that Steve gets to see your comments as well.

Safe Travels
Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2012 via mobile

Lovely pool!!! The pool is 4ft,5ft & 8ft. deep...but cant forget our little ones they have a 1ft. pool on the side just for them...also an AmAzInG hot tub!!!!!!! When we reserved our room we were told our patio would have a view to the pool. So we arrived and got checked in to our room.When we walked in, the room had a weird nasty smell, we checked the patio & we found a dead bird laying there. That was the smell! And we had the worst view to the AC units of the building.So we called front desk & ask to be moved to a better room with a pool view, and Josh (manager) was very nice & with no problem he gave us a nice room and even better across the pool where my kids could run in & out the pool to our room.i would definitely go back.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review, September 6, 2012
Sounds like you guys had a great time at the pool. Glad you enjoyed yourself! Thanks for telling us about your visit.

Safe Travels!

Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn San Antonio Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #131 of 350 hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Orbitz, BookIt.com, Expedia, Priceline, Tingo, BookingOdigeoWL, Hotels.com, Venere, Agoda and Otel so you can book your Holiday Inn San Antonio Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn San Antonio Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.