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“Worst Stay ever” 1 of 5 stars
Review of Holiday Inn San Antonio Downtown

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Holiday Inn San Antonio Downtown
3.0 of 5 Hotel   |   318 West Cesar Chavez, San Antonio, TX 78204 (Avenida Guadalupe)   |  
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Ranked #130 of 350 hotels in San Antonio
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Worst Stay ever”
1 of 5 stars Reviewed August 22, 2012

We booked two rooms for family with kid and my parents. We got two rooms on two different floors. Soon I realized shower was not working. Called the frontdesk(by the way, room had no instructions how to call front desk, none of the labeled buttons on the phone worked), the person on the phone said he did not have anything on same floor, only he had available on 4th floor. It was on a totally different section than my parents on 2nd floor. we moved to 4th floor, it was hot. Put the AC high, was thinking it might cool down in couple of hours. Then my wife said, room had no towels. So we got a room which was not ready. it was already 1 in the morning, my wife or me.none had any energy to move room again. Next day room was still hot, they sent guy to check. He offered to bring a fan. None of the room had any microwave or fridge. I even called in the morning that we were travelling with a baby, I had to keep buying milk as room had no fridge. Hotel need lot of work, very old, rooms are not clean. Most of the lights on the elevator do not work, which should be easily fixed. I stayed in other Holiday Inns before, but this was below any standard. I would never stay or even recommend anyone to stay here. We were happy to check out from this place.

Room Tip: Never stay here
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, August 27, 2012
Thank you for taking the time to share your experience. Please accept my apology on behalf of the Hotel staff. I will share you remarks with my staff to make sure that this does happen again.

Safe travels
Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Monroeville, New Jersey
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 22, 2012

This hotel was extremently comfortable, and convenient to the beautiful marketplace. Free parking, offered a full delicious breakfast. The pool was very nice, and all of the staff were excellent, and helpful. The marketplace was only a few blocks, within walking distance (approx. 10-15min).

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, August 27, 2012
Thanks so much for the kind words. I will make sure the staff gets to see them. Hopefully your plans will bring you back to San Antonio soon!

Safe Travels,

Ben, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keller, Texas
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2012 via mobile

First let me say, we come to downtown SA about twice a year just to visit and have great Mexican food and this is our first time to stay here at the Holiday Inn Market Center.

This hotel may not have free breakfast (I prefer fresh cooked to free pastries and coffee anyway) but the parking IS free. Check for this $25 per day markup prior to booking a hotel on the Riverwalk next time. Not only will it buy a lot of breakfast, but it will also fund your daily trolley pass.

The A/C in the room has got to be the best of all the places we have ever stayed. This is the first time in four years we have had to turn it warmer in the room because it got too cold! This to me is amazing when it is 105 outside all day and you need a break from walking in the heat.

Other reviews are correct when they say this hotel is not on the Riverwalk, but it is next to the Mexican market, and you need to go there anyway.

The room was clean, the beds were very comfortable, and the staff was great! As for the value, you can't go wrong. Thank you for a great stay.

Stayed August 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, August 20, 2012
Wow! I am very glad you enjoyed your stay so much, Thanks for sharing!
Safe travels
Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Philadelphia, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 29, 2012

This hotel needs a little work. the rooms are clean and the beds are comfortable but new carpet and wall paper would definitely be a major improvement. Don't be surprised to see marks on the walls and stains on the carpet.
On a plus side the hotel staff are very friendly and accommodating.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, July 30, 2012
Thank you for taking the time to comment about your stay. Glad to hear you enjoyed the staff. I will make sure they get to see your remarks.

Safe Travels!

Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, California
Top Contributor
81 reviews 81 reviews
58 hotel reviews
Reviews in 52 cities Reviews in 52 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed July 26, 2012

This is a very nice Holiday Inn in a very good location! Holiday Inn is a solid, dependable chain and this one was no disappointment. San Antonio is famous for it's beautiful and fascinating, historical downtown area and this hotel is right in the middle of it. It is 7 blocks from the Alamo and the famous "River Walk" area. They do not have a free, included breakfast but then there are certainly better places to eat anyway. Recommended for spouses and families.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, July 27, 2012
Wow! Thank you for the kind words. I appreciate all reviews, the good the bad and ugly but my favorite ones are the ones from the road warriors who stay at many Hotels and have good comparative knowledge. Then for my staff to be able to make a positive impression with that guest makes me really proud of them. Thanks again for sharing.

Safe Travels!

Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brownsville,tx
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2012

Had a great smooth stay. great for the price and close to downtown and high way. Great pool, nice, clean, somewhat spacious rooms. complimentary washer/dryer comes in handy when you have extended stay w/kids!!! Will stay there again!!

Room Tip: room facing pool and on west side to stay away from sun in the afternoons.
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, July 20, 2012
Thank you so much for sharing your comments. We are glad you enjoyed your stay.

Safe Travel!

Ben, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 12, 2012

We arrived to SA around 3:30 and went straight to the hotel to check in since check-in time was at 3. We were tired form a long drive and just wanted to relax a while. We were told that they had our reservation but that no rooms were ready. When I asked the girl at the front desk if she had any idea WHEN it would be ready she simply said she didnt know. She said that they were cleaning rooms. If check- out time was at 11 then i cant seem to understand why they did not have at least one room ready. Anyway so we leave and come back around 5. There was a gentleman at the front desk this time and he said there were no rooms that popped up on the computer but that he would go check himself ( which we really appreciated). There was a room ready and it made me think how long had it really been ready... So we go into the HOT room and turn the air on HIGH. after 45 minutes it was STILL hot so we call front desk and they sent a maintence guy up to check. He said it was working and asked if we wanted him to bring us a FAN! I did not pay money to stay in a hotel and use a osilating fan!!!! long story short we moved rooms and down-graded from a King size bed to 2 doubles. did not get an apology out of anyone!

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review, July 17, 2012
I am very sorry that you felt like my staff didn't show enough concern for your situation. I will share your comments with them. Please accept my apology on behalf of my Hotel.

Safe Travels!
Ben General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn San Antonio Downtown

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#130 Top resorts Hotel in San Antonio
#130 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

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