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Holiday Inn San Antonio International Airport: Traveler Reviews

3.0 of 5
77 NE Loop 410, San Antonio, TX 78216
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Holiday Inn San Antonio International Airport
Ranked #155 of 343 hotels in San Antonio
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121 reviews from our community

    Trip type
Traveler rating
    28
    38
    22
    19
    14
Date Rating
KY
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
71 helpful votes 71 helpful votes
“A Generous two stars”
2 of 5 stars Reviewed November 12, 2012

Your standard Holiday Inn. Hotel staff was marginal. Had a problem with my room keys, had to lug all of my luggage back down to the registration desk to get another key. Asked one of the two staff at the desk to come with me because I thought the door key system was defective. They said thay they would take a different elevator and will meet you in just a second. 10 minutes later, they never showed but I fought with the door and got it open.

I mentioned my displeasure to the manager on duty and he gave me a disinterested, "leave me alone nut" look.

Would I ever bring my family to this Holiday Inn?? Absolutely not. There are plenty of nice hotels in the Riverwalk area....

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask thekubiaks about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toms River, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best holiday inn I've stayed in”
5 of 5 stars Reviewed November 11, 2012

I really enjoyed my stay here. I booked through priceline and paid $75/night plus tax. The rooms and entire hotel were very clean and modern. The bar and pool area were nice and a pleasure to hang out in. They have an airport shuttle which we took advantage of. My only complaint was that the breakfast (not included) was pretty bad. I had the buffet and was disappointed at how few choices there were. Next time I'll know to eat elsewhere but otherwise I would definitely recommend this hotel.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Dan M about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Convenient, clean and quiet”
4 of 5 stars Reviewed November 5, 2012

I was more than a bit nervous when I saw 5 buses drive into the parking lot ahead of us and unload hundreds of high school band members in town for a competition. We stayed on the 10th floor and never heard a peep. Nice pool area and patio. Complimentary breakfast but we had to leave for airport early in the morning and missed it. Close to Hertz car rental return area and airport. Good value, would stay there again.

Room Tip: We faced the east? parking lot. Very quiet.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 10 more reviews by Steve88765 for San Antonio
Ask Steve88765 about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brownsville, Texas
1 review
9 helpful votes 9 helpful votes
“Better & Worse”
4 of 5 stars Reviewed October 22, 2012

Second time at this location. First time around there was an OLD analog TV (as mention in other review) with controls on it missing and broken along with the OLD refrigerator (as stated before). I was able to book this hotel using Priceline Name Your Own Price and got an excellent deal once again. As soon as we walked into the room I noticed a new LCD TV along with a new refrigerator. Room seemed to be excellent until I noticed what appeared to be a "Love stain" on the ottoman. I called Guest Services which replaced it 20 mins later or so. As I woke up the first morning I found a small blood stain on the sheets so I requested housekeeping replace the linen (no cleanliness issues on first stay -May 2012). The second night we were woken by a LOUD housekeeper screaming and throwing things into the utility room. Wasn't able to sleep until 5AM only to be woken up at 6AM,7AM, and 9AM by the housekeeper. Perhaps I would have rated "Excellent" if housekeeping did a better job in cleaning and ensuring stained items are removed.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
Ask itsmeabel about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
1 review
2 helpful votes 2 helpful votes
“CRIBS UNSAFE--BE CAREFUL!”
1 of 5 stars Reviewed October 18, 2012

I have an important warning for guests traveling with babies. To be fair, other than the crib, the hotel was okay. The rooms are fine, there are plenty of good restaurants close by, and there are some nice benefits like the pool and gym. Would be a 4-star place if they didn't set the crib up so dangerously. We stayed here with our 3 year old daughter and our 6 month old son. When we got our crib, the mattress was not a proper fit--it was too small. Ignoring the warning label right on the side of the crib, the hotel staff used multiple (stained) sheets to pad the mattress to make try to stuff it into the crib. They also put in an ill-fitting bumper guard that also was a suffocation hazard. I called the front desk to notify them about this safety concern and was told that we could get more blankets for the sides of the crib but there was no alternative to the crib (e.g. a pack-n-play). I ended up driving to Wal-Mart and buying a pack-n-play rather than going through the hassle of checking out the entire family when it was already past the kids' bedtime. When the housecleaning staff arrived to remove the crib, the housekeeper (a grandmother with grand babies) noticed that indeed the mattress was ill-fitting and should never have had all of the extra sheets and ill-fitting bumper. At least someone at the hotel understood the safety risk! When I had the chance, I advised the ladies at the front desk to better train their staff. Imagine if an infant died from suffocation because of this lack of education! While the front desk did offer an apology, there was no promise of educating the staff or any sort of compensation ("Hey, we endangered your kid... have a cup of coffee on me.") Guests with babies--beware!

Room Tip: Until they get new cribs (and educate their staff), families with babies beware!
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Mike P about Holiday Inn San Antonio International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review
October 31, 2012
Dear NanafromTexas,

I certainly appreciate you taking the time to share your feedback. It is our goal to consistently ensure our facilities and service are superior and we strive to provide comfortable, clean and friendly accommodations to all of our guests. Please accept my sincere apology for the situation regarding the baby crib you received during your stay . Rest assured, your review will be used to reconsider improvements needed.

Thank you for staying with us, and we hope to have an opportunity to serve you again

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn San Antonio International Airport

Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
Holiday Inn San Antonio International Airport Hotel
Holiday Inn San Antonio
San Antonio Holiday Inn
Address: 77 NE Loop 410, San Antonio, TX 78216
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotels in San Antonio
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Exceeding your expectations is always our goal at the Holiday Inn International Airport hotel! Conveniently located one mile from the San Antonio International Airport we can quickly welcome you after your flight with complimentary transportation. Just seven miles from downtown San Antonio, Texas; the famous Alamo, San Antonio Riverwalk Henry B. Gonzalez Convention center. We area across the street from stylish shopping at the NorthStar Mall and minutes from the Quarry Market. This hotel is undoubtedly the choice of both leisure and business travelers. Revitalized from a multi million dollar renovation we are equipped to accommodate your every need. Unwind in your room complete with free high-speed Internet, executive work area, refrigerator, microwave, and pay-per-view capabilities catering to needs from doing that presentation to watching the latest movies released. Even relax at our refreshing pool or work up a sweat in our wellness room.Explore your choice of dining experiences with selections of our relaxing Bravo Bar & Grill or the Java Express serving tempting dishes for breakfast, lunch and dinner, or room service, while in the Lobby Deli, Starbucks coffee can be enjoyed. We go beyond superb, deluxe amenities and exceptional hospitality! For business or pleasure, the Holiday Inn San Antonio International Airport hotel is one of the best lodging options in San Antonio. ... more   less 
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