This is a nice hotel in a convenient location but they miss opportunities to be great. I was staying at the hotel. I had a ton of editing work to complete, so when I left at 9 in the morning I asked for housekeeping early. I told them I would be returning in two hours.
I actually did not return to the hotel for five hours. At two in the afternoon, housekeeping still had not been to my room. When I called to ask when they would be there, the front desk personnel were rude. I talk to the housekeeper and she said she hadn't serviced my room because she thought I had checked out.
I went to the reception desk and talked to the clerk with whom I had originally made the request and they still treated my request like burden although he acknowledge that I had made the request earlier. The other receptionist refused to even ask when the room would be service until I pressed. So I waited and waited in the lobby to get back in my room. I waited for over an hour.
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton San Antonio Airport Hotel.We are conveniently located by the San Antonio International Airport with comfortable accommodations, exceptional service, and an inviting atmosphere. Enjoy convenient access to the San Antonio Airport, downtown San Antonio including the famed Riverwalk, the Alamo, and theme park fun at Sea World and Six Flags. Guests can discover a myriad of shops, restaurants, attractions, and corporate offices just minutes away. Whether your Texas travels are for business or pleasure, we ensure all guest's experience unparalleled comfort and convenience with a splash of southern hospitality. ... more less
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- Also Known As:
- Best Western San Antonio
- San Antonio Best Western