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“Best hotel we've ever stayed in” 5 of 5 stars
Review of Four Points by Sheraton San Antonio Airport

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Four Points by Sheraton San Antonio Airport
3.0 of 5 Hotel   |   8818 Jones Maltsberger Road, San Antonio, TX 78216 (Formerly Casa Linda San Antonio) (Uptown Broadway)   |  
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Ranked #47 of 352 Hotels in San Antonio
Certificate of Excellence 2014
Sandown, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Best hotel we've ever stayed in”
5 of 5 stars Reviewed October 18, 2013

If you want almost perfection then stay here.
The staff were excellent very, very friendly , nothing was too much trouble and they were so helpful they would try to solve any query or problem straight way and made you feel special.
The hotel was spotless and clean with every amenity you could need, comfy quality beds, fridge microwave, iron/ironing board, free water every day, courtesy bus,
All good quality fittings.
The breakfast could have been slightly more comprehensive. and a bit more shade around the pool area but those are the only things that could be improved on.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
    56
    49
    8
    6
    2
See reviews for
34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Nottingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 15, 2013

The hotel is ok, but $9.00 for breakfast, which was the worst I experienced in a long time should be avoided. Eggs tasted like they were made of cardboard, bacon was burned and there was hardly anything else to eat. One bored attendant made sure to show me that I was intruding her quiet time. There were only two more guests having breakfast. Front desk staff both at checking and in the morning were very friendly and helpful.

My room faced the highway and it was quite noisy. I would try the one on the other side.

Room Tip: Chose a room on the side NOT facing the elevated highway.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2013

My BF and I were in San Antonio for an extended period while he was an inpatient at the VA polytrauma unit. We stayed at Four Points on several of his weekend passes away from the facility. The staff is extremely friendly and professional. They remembered us each time we returned and were helpful with recommendations on places to eat and things to do around town. The beds are sooo comfortable and the rooms were always clean, stocked with coffee, tea, complimentary bottled water, a microwave and mini-fridge. Wifi is free and never had any issues with connectivity. The pool and fitness room were nice and clean. The hotel is pretty much in the middle of anything you'd want to do in SA. A few minutes from several large shopping centers, within walking distance of several good restaurants, and right off the interstate for easy access to the rest of SA.

If you are staying more than one night, you can decline room service for the following day and receive a $5 voucher toward food or, if you are an SPG member, you can put the voucher toward points on your card. We took advantage of this on our last two stays and got 1000 points. They also give military discounts and hotels.com always seemed to have a pretty good rate ($87-90/night) a few days before the weekend.

Only cons are that any room near the elevator is noisy and there is no complimentary breakfast. We had a room directly behind the elevator one weekend and another room across the hall another weekend. I would recommend asking for a room away from the elevator if you can help it. On the breakfast, we'd gotten use to free breakfast at a couple of other places we stayed. The hotel offers a breakfast, but it is a bit pricey. It obviously wasn't a deal breaker for us though. I would definitely recommend this to friends. If we are ever back in SA, we will stay at Four Points.

Room Tip: Ask for a room away from the elevator
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mel_Garber, Starwood Hotels at Four Points by Sheraton San Antonio Airport, responded to this review, September 29, 2013
Dear Justcurious,

Thank you for being a loyal guest of ours. We are always happy to hear our guests have an enjoyable experience. We appreciate your positive feedback about our friendly staff, comfortable beds, clean rooms, and convenient location. Thank you for recommending our hotel and we would love to host you again here in San Antonio.
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Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

My husband and I booked this hotel because it was near many site seeing areas but without being in the middle of all the action and with a more reasonable price. We were pleasently suprised by how much we LOVED it here. The bed was the most comfortable bed I have ever slept in (better than home!) and looked very taken care of and clean. Had an amazing walk in shower and patio! We would stay here again if we revisisted San Antonio again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mel_Garber, Starwood Hotels at Four Points by Sheraton San Antonio Airport, responded to this review, September 30, 2013
Dear Mrssuperman,

Thank you for your kind review. We appreciate hearing your positive feedback. Thank you for complementing our convenient location, comfortable beds, large showers, and clean rooms. We are very happy to hear that you would stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Ever be in a hotel with a crying baby next door. We were that family. The rooms were so quite. I saw my neighbors when we were leaving and apologized for the baby. They said that they did not hear a thing. Our room had a mini Fridge and microwave. That was the best thing for us. The pool was great and loved to be able to sit outdoors in a shaded area. Just amazing.

Room Tip: I would ask for rooms that face the freeway. The other rooms are facing another hotel.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
1 review
5 of 5 stars Reviewed August 20, 2013

I believe in rating hotels based on their services and amenities offered for the price you pay - you just can't expect a Four Points to compete with Ritz. That being said, this airport hotel (where I never heard a plane take off or land during my 3 night stay) is outstanding for the price. Tamara at the front desk was beyond friendly and helpful as I wasn't terribly familiar with the area and asked for directions a couple of times before heading out. They offer a free shuttle to the nearby mall (quite nice, actually) as well as well equipped fitness center and some great bar menu and room service options.

Great (new) hotel for the price.

Room Tip: Suites are nicely sized with a good layout.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mel_Garber, Starwood Hotels at Four Points by Sheraton San Antonio Airport, responded to this review, August 28, 2013
Dear Bryan B,
We're glad to hear you appreciate and enjoyed our hotel accommodations and services during your stay. Thank you for taking the time to share your sentiments with us - we hope to see you back at our hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton San Antonio Airport

Address: 8818 Jones Maltsberger Road, San Antonio, TX 78216 (Formerly Casa Linda San Antonio)
Phone Number:
Location: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Best Value Hotel in San Antonio
#37 Romantic Hotel in San Antonio
#42 Family Hotel in San Antonio
#83 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton San Antonio Airport 3*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton San Antonio Airport Hotel.We are conveniently located by the San Antonio International Airport with comfortable accommodations, exceptional service, and an inviting atmosphere. Enjoy convenient access to the San Antonio Airport, downtown San Antonio including the famed Riverwalk, the Alamo, and theme park fun at Sea World and Six Flags. Guests can discover a myriad of shops, restaurants, attractions, and corporate offices just minutes away. Whether your Texas travels are for business or pleasure, we ensure all guest's experience unparalleled comfort and convenience with a splash of southern hospitality. ... more   less 
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Also Known As:
Best Western San Antonio
San Antonio Best Western

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