We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“thief at front desk” 1 of 5 stars
Review of Embassy Suites Hotel San Antonio Northwest / I-10

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Embassy Suites Hotel San Antonio Northwest / I-10 to your Saves list
Embassy Suites Hotel San Antonio Northwest / I-10
3.5 of 5 Hotel   |   7750 Briaridge Drive, San Antonio, TX 78230 (Northwest Side)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Breakfast & WiFi Savings
Ranked #130 of 352 Hotels in San Antonio
houston, United States
1 review
“thief at front desk”
1 of 5 stars Reviewed March 6, 2014

when i checked in the lady was VERY RUDE she was on a personal call and was not happy to get off. I gave her my credit card and also pd cash i gave her 160.00 rate was 138.93 i was tired after driving 4 hours and didnt realize she never gave me my change nor credited my card. i think her name is Janet or Jennifer so be careful as she is a thief

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review, March 11, 2014
We appreciate the valuable feedback you provided us. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so in certain aspects of your visit, particularly involving our front desk. Please feel free to contact me directly to further discuss your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

495 reviews from our community

Traveler rating
    161
    135
    101
    68
    30
See reviews for
231
44
16
146
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Seoul, South Korea
Top Contributor
70 reviews 70 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 4, 2014

This was your typical Embassy. Not updated, old creaky doors and ceilings, ratty carpet, etc. While the staff was nice, the hotel was not. There are tons of super nice hotels by the airport, including a great Embassy! I asked for a room that was away from the freeways, and while it was, the other guests were super loud and you could hear them walking around.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review, March 11, 2014
We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. I shared your feedback with the hotel team and we are actively taking steps to improve our hotel and level of service. It is always important for us to hear from our customers in order to better serve all our guests and to further provide a level of service that exceeds those expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 stars Reviewed February 27, 2014

The Hotel was hands down the most beautiful as soon as you walk in you see the atrum with the water fall the rooms were big and the beds were nice and comfortable and the service was great I was pleased A++

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review, March 3, 2014
Thank you for taking the time to let us know of your wonderful stay with us! I have shared your comments with our hotel team and we are excited to have you stay with us again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 24, 2014

Stayed here for a couple of nights. The staff here are incredibly nice and friendly. The breakfast is excellent. Nice clean rooms and excellent service. The shuttle service to and from the airport is great. Both drivers were nice and friendly. Drop off right at your airline. It's about a 10-15 minute drive to the airport. The hotel lobby is very pretty with a Tex-Western feel. All the meals were very good. The breakfast and manager's reception make this a very good value.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review, March 3, 2014
We always appreciate our guests taking the time to provide us with reviews whether good or bad as well as actionable feedback. When a guest truly has a wonderful experience and lets us know the staff couldn't be more proud. I have shared your comments with our team and praised them for their diligence to creating memorable guest experiences. We look forward to seeing you on your next trip to our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 stars Reviewed February 24, 2014

This hotel had great customer service, free parking, great breakfast. This hotel is in a quiet location away from downtown. I had a breakfast meeting with a client and they did a great job of making him feel at home.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review, March 3, 2014
We are so pleased that you had a wonderful stay with us! Thank you for taking the time to provide us with a review and your feedback! I have passed your comments on to our staff and congratulated them on "making a difference" for our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, United States
1 review
1 of 5 stars Reviewed February 18, 2014

They gave me a room that smelled like smoke when I specifically asked for a non-smoking room. They then asked me to leave my room to put a machine to try to clear it up, but that didn't help either. It only made it worse with the smell of the machine as well. I walked in with trash on the floor and couches along with an open water bottle that was wasted on one of the stands. They said the hotel was sold out and couldn't make any changes until the next day. This made my entire stay uncomfortable.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review, February 24, 2014
We apologize that you experienced a poor level of guestroom cleanliness and a room that smelled of being smoked in, this is not typical of our hotel. I further understand that your overall experience was not enjoyable and I can certainly identify with how unpleasant a guestroom can be that has previously been smoked in.

I invite you to contact me directly at keith.harward@hilton.com to try and remedy the situation and to see how we can improve. Guest comfort is our highest priority and we hope the next time you are in the area you would consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 17, 2014

The hotel is off of the beaten path but close to downtown. Next door we were surprised by a family miniature golf / go-cart / batting cage recreation course. The all suite hotel is wonderful for a roomy stay but the bonus is the great breakfast buffet including a made to order hot grill with wonderful omelets free with your stay! In the evening there is a wine and cheese tasting again free with your stay. Although not the newest hotel it is a great value in good beds, quiet accommodations and a family pool area along with a game area for family as well. The staff was very attentive and if you ask nicely they'll give you the internet passcode free. We booked ahead of time and saved $20 per night.

Room Tip: I would get an upper floor room (we stayed on 7th floor) to keep the noise from the early morning do...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review, February 24, 2014
We appreciate you taking the time to let us know how we are doing. I will pass on to the staff your kind words and we are always passionate in our services to families. Also, you are correct in the fact that we have a Malibu Family Center located right next to the hotel which is often found about as the guest arrives at our hotel! We look forward to hosting you and your family again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Embassy Suites Hotel San Antonio Northwest / I-10? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Hotel San Antonio Northwest / I-10

Address: 7750 Briaridge Drive, San Antonio, TX 78230
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#84 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel San Antonio Northwest / I-10 3.5*
Number of rooms: 216
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Orbitz, Hilton Hotels, Cheap Tickets, Odigeo, Agoda, Hotwire and Hotels.com so you can book your Embassy Suites Hotel San Antonio Northwest / I-10 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites

Owners: What's your side of the story?

If you own or manage Embassy Suites Hotel San Antonio Northwest / I-10, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.