This has been my preferred hotel during periodic visits to San Antonio -- it is very convenient and once you learn how to navigate to it, it's a piece of cake.
Good news: The staff will work with you, and will definitely assist with problems identified. Breakfast is a highlight. Typical of Embassy Suites, with full hot made to order menu and enough to satisfy those who want lighter fare. The fitness room is kept clean and the equipment works. Strange (to me anyway) there was little competition for the treadmills. Noticed that senior staff "made the rounds" to see that things were in order.
Not so good: The facilities are now rather dated, with furniture well used (not very comfortable IMHO), and rooms could stand freshening. I was first given a room on the first floor -- a few steps to access the room (steps are difficult).
Changed that to a room on the third floor -- it was musty smelling on entry (sort of like a gym locker room on a hot day). Thought the A/C would resolve this issue, so turned it on and went out for the evening. On returning the A/C, although running, hadn't cooled the room, the smell was noxious, but it was late and I wasn't in a mood to change. There was also a loud drip from the toilet.
When I took my list of issues to the front desk they immediately arranged for another room (6th floor this time), and assured me it would be pre-inspected. The third room was OK -- comments noted on furniture pertain. Only comfortable chair was the desk chair. There was a very slight musty odor -- noted dirt/dust around the access panel for the A/C. This could possibly indicate the unit may need cleaning, and if so, could indicate a maintenance challenge.
Conclusions: Staff helpful, breakfast good. Missed most evening receptions. Think it's time to look for something nearby (there's lots close by)that's fresher.
- Also Known As:
- Embassy Suites San Antonio
- San Antonio Embassy Suites
- Embassy Suites San Antonio Tx
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