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“Appalling” 1 of 5 stars
Review of Courtyard San Antonio Medical Center

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Courtyard San Antonio Medical Center
3.0 of 5 Hotel   |   8585 Marriott Drive, San Antonio, TX 78229 (Northwest Side)   |  
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Ranked #125 of 350 hotels in San Antonio
A TripAdvisor Member
“Appalling”
1 of 5 stars Reviewed October 3, 2005

They waited until AFTER all other hotels were booked to tell me there were
ongoing renovations,
restaurant closed for renovations,
would not guarantee a renovated room,
voice mail message left by a person who does not have a good grasp of the English language, and
dealing with the staff via telephone reminded me of the tv commercial for a credit card where the answer is always "NO, no, no."

One week prior, I stayed at the Marriott at Key Center, Cleveland.
It was FABULOUS in all respects.
Perhaps the Cleveland folks can conduct a training for the San Antonio people.

Marriott is like Sheraton, you never know what you're going to get.

  • Stayed October 2005, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed June 23, 2005

This was a nice hotel. The amenities were what you would expect in a Courtyard property (ok, but not plush). However, the customer service was superior. They were very attentive to my requests (refrigerator, extra pillows, and off-track balcony door). Highly recommend staying here.

  • Stayed May 2005, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 16, 2003

Very quiet, comfortable and clean. I especially liked having to use my
key to enter the building, not just the room. One word of caution
though, they "zap" the keys at checkout time. This means if you're
loading your car and need to get back in at that time, your key will no
longer work. Could use that info pull a funny prank on someone with a
good sense of humor though.

Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard San Antonio Medical Center

Address: 8585 Marriott Drive, San Antonio, TX 78229
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #125 of 350 hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Antonio Medical Center 3*
Reservation Options:
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Also Known As:
Courtyard San Antonio Medical Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott

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