They waited until AFTER all other hotels were booked to tell me there were
ongoing renovations,
restaurant closed for renovations,
would not guarantee a renovated room,
voice mail message left by a person who does not have a good grasp of the English language, and
dealing with the staff via telephone reminded me of the tv commercial for a credit card where the answer is always "NO, no, no."
One week prior, I stayed at the Marriott at Key Center, Cleveland.
It was FABULOUS in all respects.
Perhaps the Cleveland folks can conduct a training for the San Antonio people.
Marriott is like Sheraton, you never know what you're going to get.








Service
Value
Cleanliness
Service




