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“Not what I've come to expect from Courtyard.” 3 of 5 stars
Review of Courtyard by Marriott San Antonio Airport

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Courtyard by Marriott San Antonio Airport
3.0 of 5 Hotel   |   8615 Broadway Street, San Antonio, TX 78217 (Northeast San Antonio)   |  
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Ranked #107 of 353 Hotels in San Antonio
Cincinnati, Ohio
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Not what I've come to expect from Courtyard.”
3 of 5 stars Reviewed January 30, 2013

We stayed just one night. The staff was generally friendly and courteous. This is an older facility, the furnishings in the sleeping area were similar to what we've seen at other Courtyards, however it looks like they took the bathroom out of a Super 8. There were several vagrants wandering along Broadway in front of the hotel as we arrived, thankfully the hotel has a fenced and gated parking area which requires a room card to access. You can probably do better, we drove just a few miles to eat dinner and passed a brand new Courtyard in a much nicer area.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    32
    45
    17
    7
    5
See reviews for
25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Dallas, TX
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 30, 2013

This is mainly a business hotel, so it typically does not sell out on weekends. Great place to stay at a reasonable rate, no trouble with parking, and convenient to nearby shopping, restaurants, clubs and the airport.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 26, 2012

Overpriced and filthy. I don't care if you are "rennovating". There is no excuse for stained sheets and stained curtains in a hotel. You may also want to get out some landscapers once in a while to clean up the grounds. Marriott should be ashamed to have their brand associated with this building. Especially with the amount of competition out there. I only gave it what I did for the front desk agent, Christina, who was very accomodating. Stay else where.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska, USA
Top Contributor
51 reviews 51 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 4, 2012 via mobile

The front desk staff (Ben and a young woman) were very accommodating in assisting me with prompt transportation in returning my rental car to the airport and with the shuttle the next morning. Rooms were clean, comfortable and quiet. I would stay here again!!

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 13, 2012

The reason I chose this hotel was the location and price. The reviews also seemed to be favorable. However, I can say it was not that special. And sadly, it really doesn't take a fancy hotel or lots of glamour to make a hotel great. What really makes a great hotel is the customer service, and this is where the hotel is lacking. My family was in town for the RnR Marathon and both nights the a/c in our room shut off in the middle of the night. This ended up happening to 2 other rooms family was staying in. Front desk was unable to help. I requested a late check out a couple of days before we arrived, reconfirmed again upon check-in and again the night before. Yet after the race our room the door was locked. So when we approached Front Desk about re-keying our cards they gave us a hard time and told us they were not able to honor the late check-out. But luckily the lady who I had originally talked with made notes in the reservation, it was just a matter of getting that hag up at Front Desk to read it. To top it all off, in the wee hours of race day morning the smoke detector starts going off in the room...and won't stop. Had to call Front Desk where they first refused to remove it. They only did after raising hell that in a couple of short hours we were going to have to run 13.1 miles!! Next day nothing was comped; they essentially just threw their hands in the air and said they didn't care. Very disappointing customer service all the way around, physical location of the property is fine and cheap. But the price isn't so low that I can't find somewhere else that's better

Room Tip: Look out for rogue socks, we found a pair in our room which made us doubt room cleanliness
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 10, 2012

Very convenient to the airport and access to the freeway system for all other San Antonio destinations. Very clean, new, efficient use of space. Free wifi. Good value. Plenty of parking on site and no charge for parking. Snackbar with breafast, lunch and dinner items for purchase. Short list.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed November 5, 2012

This hotel is great if your on business or pleasure, I was there with some family had two rooms and 4 people in each room. The housekeeping staff must have noticed and left extra towels in the room for us, room was always clean when we got back, pool was nice to relax at visit. I would recommend this hotel to anyone traveling to the San Antonio area, close to airport and has shuttle, and close to freeways. I used to live in San Antonio and the north (where this hotel is at) is where everything is at.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott San Antonio Airport

Address: 8615 Broadway Street, San Antonio, TX 78217
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Antonio Airport 3*
Number of rooms: 145
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Also Known As:
Courtyard By Marriott San Antonio Airport Hotel San Antonio
San Antonio Marriott
San Antonio Courtyard
Courtyard San Antonio Airport

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