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“Back to Back Weekend Trips...” 4 of 5 stars
Review of Crowne Plaza Airport

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Crowne Plaza Airport
3.5 of 5 Hotel   |   1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport) (Northeast San Antonio)   |  
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Ranked #177 of 350 hotels in San Antonio
Houston, Texas
Reviewer
4 reviews 4 reviews
“Back to Back Weekend Trips...”
4 of 5 stars Reviewed July 22, 2013

I have to say that the back to back weekend trips to San Antonio,Texas and stay at the Crowne Plaza airport location was comfortable and hospitable. The rooms were clean without odor. The linens were clean and additional items available upon request. The staff were inviting and courteous (Ms. Felicia and Ms. Giselle). The only minimal issue was that the walls were thin and could hear the neighboring resident. Overall, I would stay again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review, July 25, 2013
Smiley3939,

Thank you so much for the feedback you provided regarding your most recent stay at the Crowne Plaza San Antonio Airport. I've shared your review with the associates you mentioned. I hope that if your travels bring you back to San Antonio area that you will consider the Crowne Plaza San Antonio Airport for your accommodations. Again, thank you for your feedback, time and business. Please do not hesitate to contact for future reservations.

Mike Benavides
Guest Service Manager
210-828-9031
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
alabama
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 8, 2013

Stayed for 1 night while on a road trip. The facility is quite old. Wall paper was peeling and the room was musty. The beds were clean, but the lack of any recent room updates made the room feel much dirtier than it actually was. The halls a few nasty used roll away beds waiting to be picked up that remained untouched for 12 hrs during out stay.

The hotel had a 3.5 star rating, but was only deserving of a 2 star rating at best. Expected more, and got far less. Booked via Priceline and got a good deal but would not stay there again for less money.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review, July 15, 2013
the_annual_trip,

I would like to thank you for providing valuable feedback regarding your most recent stay. I apologize that your stay was not successful. I would like to speak to you further with you regarding your stay. Thank you for your time and buisness. My contact information is below. I look forward to hearing from you.

Mike Benavides
Guest Service Manager
Crowne Plaza San Antonio Airport
210-828-9031 ext 2153
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 1, 2013

Wow, I was very disappointed with this Crowne Plaza. My impression is they are trying to save money by having fewer workers. Our room was on the 9th floor - it was clean when we arrived. We stayed here for four days because my husband had training. On our first full day, our room was never cleaned, the second day - around 4:00 in the afternoon - I went down to let them know that our room had not been cleaned. The swimming pool needed cleaning - leaves in the pool, by the third day some had cleaned the pool and watered the plants. This should be a daily job. It is the little things. The fitness room was a pleasant surprise - many choices, two televisions and it is open 24 hours. The restaurant was adequate - reasonable prices for breakfast(the only meal we ate at the hotel). One problem with our room is the blue light that is emitted from the ac/heat control - it was very bright and filled the room - making it difficult to fall asleep. When I think of Crowne Plaza - I think luxury - this was not the case with this one.
The a/c in the lobby and restaurant did not seem to be working very well. Our room connected with another and the first night, the occupants had left their room with the tv on - noise was distracting in our room. Rooms are not very sound proof. A plus to our room was the microwave/refrigerator combination.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review, July 2, 2013
Cacullom,

First thank you for the feedback you provided during your most recent stay. I apologize that your stay was not up to your expectations. I would love to discuss this with you at your earliest convenience. Your feedback has shared throughout the hotel. Thank you for your time and business. I look forward to hearing from you. My contact information is below.

Mike Benavides
Guest Service Manager
Crowne Plaza San Antonio
210-828-9031 ext.2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 23, 2013

Stayed on the 5th floor. Fast elevators and smoking was allowed by the pool under the cabana. Room was very large. Carpet somewhat worn but clean. Only complaint was the AC made too much noise. Probably needed the filter cleaned. Air quality poor. Room had kitchen with electric range, micro and fridge. Kitchen equipped with pots and pans and utensils. I usually stay in San Antonio for a week at a time but this was just for one night. My next trip to San Antonio I will be booking this place for a week. Restaurant had very good hamburgers.

Room Tip: Park in the covered parking and go in the side door. You can get rooms pool side. Have two floors by...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review, June 25, 2013
49nadholding,

I would like to thank you for the great feedback you provided regarding your most recent stay at the Crowne Plaza San Antonio Airport. It’s reassuring to know that our associates made your stay a successful one. I hope that if your travels bring you to the San Antonio area again, you will consider the Crowne Plaza San Antonio Airport for your accommodations. Thank you for your time and business.

Mike Benavides
Guest Service Manager
210-828-9031 ext. 2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 17, 2013

You can't always compare an airport hotel to others within the same hotel family located elsewhere. That being said, my previous experiences at a Crowne Plaza hotel had always been very satisfactory. This particular property did not measure up to the name on the outside of the building.

It's an older property and outdated in many ways. The bathroom is small, when you open the door coming out of the bathroom it stops at a 90 degree angle and smashes into the tiny closet along he adjacent wall.

They tried to somehow add a cabinet/valet piece which borders the entry to the bathroom on the other side. So when you go in or come out of the bathroom, being constricted on both sides, it's a real cramped feeling. The counter-top in the bathroom is made for people 5 feet and under; it's very low and awkward when trying to shave, etc.

The bed felt like a piece of plywood with some foam over the top of it--certainly not like other quality, brand-name hotels.

The Cilantro restaurant's breakfast buffet is mediocre, mostly due to the buffet table and beverages not getting proper attention. The food "featured" those frozen American fried potatoes with no seasoning, scrambled eggs that had been sitting and dried out on the steam-table, fruit bowl was essentially empty and, believe it or not, the ice water dispenser had ice but was out of water! Someone pay attention, please.

We could go on here, but suffice to say that unless you get a great rate and want to be in that area of town for some particular reason, you can probably get a better, newer, fresher hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review, June 25, 2013
SignorPicky,

I would like to personally thank you for taking the time to provide such detailed feedback. I've shared your comments with the entire management team. We will use this information to help better train our associates create better guest experiences. I would like to speak with you regarding your experience at your earliest convenience. Again, thank you for your time and business.


Mike Benavides
Guest Service Manager
210-828-9031 ext. 2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denton, Texas
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 9, 2013 via mobile

Everything was great about this Hotle except th ac was stu k on full cold mode. Ac won't change . We had to unplug the powe and slept in a warm damp room
I called Customr service At 11:45pm and she did not offer or oppologize for anything!!!!!
Checked in 6-8-2013

This wAs my second room in the Hotle so I told he kids to move to our room and survive the night.
Disappointed by the ac and the none response from Hotle staff
Room is the 9th foor.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review, June 25, 2013
RaptorSam,

Thank you for the feedback that you have provided. I would love to discuss this further with you. I do apologize that you stay was anything less than successful. My contact information is below. I look forward to hearing from you at your earliest convenience. Thank you for not only your time, but your business as well.


Mike Benavides
Guest Service Manager
210-828-9031 ext.2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millville, New Jersey
Top Contributor
135 reviews 135 reviews
17 hotel reviews
Reviews in 67 cities Reviews in 67 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 8, 2013 via mobile

Very overdue for repairs and remodel. Broken and wornout everywhere you look. The only thing I can say as a positive is being close to the airport. This was a $69 Groupon purchase and will not go back even for less.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review, June 20, 2013
Richard B,

I would first like to thank you for taking the time to provide valuable feedback regarding your most recent stay. I also would like apologize that your stay was not successful. I would like to speak with you regarding your experience. Rest assured that your comments have been shared with the entire management team. I look forward to hearing from you at your earliest convenience. My information is below. Thank you, again for your time and business.

Mike Benavides
Guest Service Manager
210-828-9031 ext. 2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Airport

Address: 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #177 of 350 hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Airport 3.5*
Official Description (provided by the hotel):
Take a video tour of this hotel!Serving as the gateway to all that San Antonio has to offer, Crowne Plaza San Antonio Airport is not your typical airport hotel. Offering affordable luxury, the Crowne Plaza provides guests with all the amenities and services expected at a first class full service hotel. Removing stress from the minute you arrive, our 24 hour complimentary shuttle service to San Antonio Intl Airport-SAT will also transport you to your destination within a 3 mile radius of the hotel between the hours of 6 AM - midnight. The hotel offers a prime location in the heart of San Antonio, whether your travels bring you to San Antonio on business, pleasure or a mix of both. The hotel is accessible to all San Antonio area attractions, including the historic Alamo, Sea World and Six Flags Fiesta Texas, upscale shopping at North Star Mall and Shops at La Cantera, the Quarry Market and Golf Club, Market Square and of course, the world famous Riverwalk and Rivercenter. From the minute you enter our doors experience southern hospitality in modern elegance. Our lobby offers an intimate library with fireplace coupled with the soothing sounds of an indoor water feature making it the perfect place to surf the web on our complimentary wireless high-speed Internet or take your laptop poolside to our outdoor heated pool and enjoy the outdoors. ... more   less 
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport

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