We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Airport: Traveler Reviews

3.5 of 5
1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport) (Northeast San Antonio)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Crowne Plaza Airport
Ranked #153 of 343 hotels in San Antonio
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

103 reviews from our community

    Trip type
Traveler rating
    28
    36
    17
    13
    9
Date Rating
Jolon, California
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
70 helpful votes 70 helpful votes
“Not the best, but OK for a week of work training”
3 of 5 stars Reviewed February 27, 2013

I had no choice of where to stay this visit, and would never have chosen this myself. That said, it was fairly bearable. The shuttle was late picking me up at the airport, but the rest of the time it was excellent, and they seem to have a policy that they'll take you anywhere in a 5-mile radius and come back when you're ready. That radius includes NorthStar Mall, which has a pretty good selection of stores and restaurants, as well as many other restaurants etc. Our government rate included breakfast, but the restaurant wasn't ready for us the first morning. The breakfast taco I ordered (to go, so I was on our shuttle to work before I found out) was absolutely dreadful, with microwaved hamburger patty broken into several pieces instead of spicy shredded beef as promised - and breakfast tacos are one of my favorite things about San Antonio. The rest of the week they had the breakfast buffet going, and it was fine. I never saw more than a couple of people in the restaurant area outside breakfast time - they claim to have a lounge, but when I dialed it on the house phone the first night to see about getting a beer never got an answer.

My room was in a weird purgatory, about a 50-yard walk from the elevator winding around the hallway and then outside to a breezeway around the pool. I literally couldn't find it when I first got there, was dead tired and went from one end of the hall to the other twice thinking the alcove held only the ice machine, not a doorway outside to my room! The clerk told me only to turn right out of the elevator, didn't mention that it would be an IQ test to find it. As far as I could tell, no one else was staying in that entire area - I realize smoking rooms are less common these days, but really! Otherwise, it was quite comfortable, and certainly very quiet. Housekeeping was a little odd - took my bathmat without replacing, took towels I had hung up to keep another day, etc., but nothing terrible.

i would never stay in this place of my own choice, but it could have been much worse - if you end up here, you;ll probably survive, and I hope you're only paying the government rate, too.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by slc624 for San Antonio
Ask slc624 about Crowne Plaza Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
March 1, 2013
SLC624,

I would like to thank you for taking the time to review the Crowne Plaza San Antonio Airport hotel. Rest assured that you feedback will be discussed with not only the management staff, but our hotel associates. I would really like to speak with you regarding you recent stay. My contact information is below. Please feel free to contact me by e-mail or phone at your earliest convenience. Thank you again not only your time but your business as well.

Mike Benavides
Guest Service Manager
210-828-9031 ext. 2153
mbenavides@sanantonioairporthotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great Shuttle”
3 of 5 stars Reviewed February 17, 2013

Stayed as part of a large group for 4 nights. Room was clean, but unremarkable. Very limited number of TV channels even as hotels go. The great part was the hotel shuttle that made up for not having a car if you wanted to get to/from the airport, a restaurant or the mall.

Stayed February 2013, traveled on business
Was this review helpful? Yes
See 2 more reviews by AfloatAndy for San Antonio
Ask AfloatAndy about Crowne Plaza Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
February 20, 2013
AfloatAndy,

Thank you so much for taking the time to provide us feedback regarding your recent stay at the Crowne Plaza San Antonio Airport Hotel. I've shared your comments with the management staff of the hotel. Rest assured that we are working on improving our TV channel availability. If you should return to the San Antonio area please consider the Crowne Plaza San Antonio Airport Hotel for your accommodations. Thank you for your time and business. Please feel free to contact me should you need anything further.

Mike Benavides
Guest Service Manager
210-828-9031 ext. 2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
1 helpful vote 1 helpful vote
“Excellent hotel near attractions”
4 of 5 stars Reviewed February 15, 2013 via mobile

We were at Crowne Plaza Airport for one night. The staff were very friendly and were not pushy.tge room was nice and we had a good view of the pool and spa. Even though it was closed for repair, it was still a good view. I recommend this hotel.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask calfroper76 about Crowne Plaza Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
February 20, 2013
Calfroper76,

I would first like to thank you for sharing your experience with the Crowne Plaza San Antonio Airport Hotel. I am thankful that our staff provided the service you were expecting. This review has been shared with both the management team and our hotel associates. I hope that if your travels bring you back to the San Antonio area that you will consider the Crowne Plaza San Antonio Airport for your accommodations. Thank you for your time and business. Please feel free to contact me if you should need anything further.


Mike Benavides
Guest Service Manager
210-828-9031 ext. 2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
1 review
“Airplanes at 530AM.”
2 of 5 stars Reviewed February 4, 2013

This is certainly NOT a 3.5 star hotel. I may be from the northeast, but I know a 2 star junker when I see one. Firstly, they spray some scent in the hallways to cover up whatever stink that's there. Once you open the door, the odor of 1980 comes out--a lovely mold bouquet. I opened the refrigerator to put my groceries in, but alas! The fridge was not working. After this, I thought I would have a seat by the computer desk and there were suspect stains all over the top of the seat. I posted pictures on Yelp, and once I get around to it, I will post them here as well.

The bathroom was old, musty and needs serious updating. The bed is severely broken in...as a chiropractor I seriously don't recommend this for anyone's back. Luckily I was here on conference and could get my colleagues to help me out. But neck pain, back pain...count on it.

And finally, yes, if you are on a vacation, I wouldn't recommend this location if you want to rest. If you are here to wake up--the alarm of the airplanes overhead are sufficient since they start at 5:30AM. Not good for relaxing by the pool too as they go overhead...

I should give this one star, but the location is great, but I would not recommend this to ANYONE unless they give you a HUGE break in the price.

Room Tip: Don't pick a room here.
See more room tips
  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask DocJedi about Crowne Plaza Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Airport, responded to this review
February 18, 2013
Dear DocJedi,

Thank you for taking the time to express your thoughts and concerns. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am pleased you liked the convenient location of our hotel. I'm sorry to hear about your disappointment with the condition of our property and the noise. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these San Antonio hotels

Hyatt Place San Antonio-North/Stone Oak
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1673679?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Westin Riverwalk
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d99535?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Drury Plaza Hotel Riverwalk
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d625299?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Comfort Suites Alamo/Riverwalk
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1140713?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Drury Inn & Suites Riverwalk
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d123559?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Weatherford, Oklahoma
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Almost Great”
3 of 5 stars Reviewed December 9, 2012 via mobile

Checked in for 2 nights on business and was initially very impressed with this hotel. The staff was pleasant, the upgraded room was clean and comfortable, and the Internet signal was strong. The property is older, but very well maintained. I would like to add a couple of complaints, but really just for the purposes of constructive criticism. Number one, while it wasn't a horrible experience, the hotel restaurant could use some attention. I waited too long for an overpriced, undercooked, mediocre tasting steak. The place has potential, they just need to pay more attention. Number two, and this is a pet peeve of mine. After my first night there, I had my do not disturb sign on the door, but awoke to the maid service banging on my door asking me when I was checking out. Why can't the front desk coordinate my check out with the maid service? I wasn't due to check out for another 24 hours, and just trying to relax on a Sunday morning. With all that said, I would probably stay again.

Stayed December 2012, traveled on business
Was this review helpful? Yes
Ask Michael B about Crowne Plaza Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Crowne Plaza Airport, responded to this review
January 23, 2013
Michael B,

Thank you so much for the feedback that you provided. Your feedback helps us train our associates and provide the proper guest service experience. I've also passed this review to other managers to help eliminate the issues that you incurred during your stay. . We know that when it comes to accommodations that your choices are endless. I hope that if your travels bring you to San Antonio again please feel free to contact me directly. Thank you again for taking the time to provide us some feedback. Thank you for your time and business.


Mike Benavides
Guest Service Manager
210-828-9031 ext. 2153
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Country Inn & Suites By Carlson San Antonio Airport, TX
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in San Antonio
Trendy
SpringHill Suites San Antonio Airport
SpringHill Suites San Antonio Ai... 4.0 of 5 stars 88 reviews
Family-friendly
Comfort Suites Alamo/Riverwalk
Comfort Suites Alamo/Riverwalk 4.5 of 5 stars 443 reviews
Romantic
Embassy Suites Riverwalk
Embassy Suites Riverwalk 4.5 of 5 stars 403 reviews
Luxury
Hotel Contessa
Hotel Contessa 4.5 of 5 stars 1,027 reviews
Show Prices ABS:HotelCheckRates-d1390173?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1140713?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1732285?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d570285?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these San Antonio hotels
Holiday Inn San Antonio Internat... 3.5 of 5 stars 121 reviews Courtyard by Marriott San Antoni... 3.5 of 5 stars 56 reviews Country Inn & Suites By Carlson ... 4.5 of 5 stars 107 reviews Crowne Plaza San Antonio Riverwa... 3.5 of 5 stars 468 reviews
Show Prices ABS:HotelCheckRates-d99441?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d99420?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1200768?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d108250?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 343 hotels in San Antonio, ranked by popularity

Been to Crowne Plaza Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Crowne Plaza Airport

Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza Airport Hotel
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport
Address: 1111 Northeast Loop 410, San Antonio, TX 78209 (Formerly Radisson Hotel San Antonio Airport)
Phone Number:
Region: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Best Value Hotels in San Antonio
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Take a video tour of this hotel!Serving as the gateway to all that San Antonio has to offer, Crowne Plaza San Antonio Airport is not your typical airport hotel. Offering affordable luxury, the Crowne Plaza provides guests with all the amenities and services expected at a first class full service hotel. Removing stress from the minute you arrive, our 24 hour complimentary shuttle service to San Antonio Intl Airport-SAT will also transport you to your destination within a 3 mile radius of the hotel between the hours of 6 AM - midnight. The hotel offers a prime location in the heart of San Antonio, whether your travels bring you to San Antonio on business, pleasure or a mix of both. The hotel is accessible to all San Antonio area attractions, including the historic Alamo, Sea World and Six Flags Fiesta Texas, upscale shopping at North Star Mall and Shops at La Cantera, the Quarry Market and Golf Club, Market Square and of course, the world famous Riverwalk and Rivercenter. From the minute you enter our doors experience southern hospitality in modern elegance. Our lobby offers an intimate library with fireplace coupled with the soothing sounds of an indoor water feature making it the perfect place to surf the web on our complimentary wireless high-speed Internet or take your laptop poolside to our outdoor heated pool and enjoy the outdoors. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, IHG, Hotels.com, Travelocity, Venere and HotelsClick so you can book your Crowne Plaza Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Crowne Plaza Airport
Enter dates & see best prices* (from our partners)
Show Prices