Our romantic weekend getaway was made even better by the great hotel staff of the Grand Hyatt! We were greeted warmly in valet and our bellhop Rene was courteous and informative. We headed straight to the rooftop pool, where service was slow and waiter aloof but the crowd and vibe was good and we did our best to liven it up. The next day Geoff was our poolside waiter and despite clouds and a few showers it was another great afternoon. Marla at the front desk and the waitresses in the Rojo bar were all top notch!
There is a Starbucks in the lobby (thank goodness because the coffee in the room was awful) with friendly, helpful staff as well. The concergie (spelling?) was helpful with directions and very friendly.
Upon leaving the hotel we realized our hanging clothes were still in the room. Vince was nice enough to escort my boyfriend back to the room, have a great conversation and offer us a room upgrade on our next visit! Vince - Ryan loves you! Apparently there was some talk among the staff about the pool scene....I'll leave it at that!
The only downside was the hotel "nickles and dimes" you - for example we had to pay for internet which suprised me.
We will definitley be back!
- Official Description (provided by the hotel):
- With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more less
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- Also Known As:
- Grand Hyatt San Antonio Hotel San Antonio
- San Antonio Grand Hyatt
- Hyatt San Antonio
- San Antonio Hyatt