I am staying here currently. The hotel is new (seeming) and the staff is nice, however, I would like to point out a couple of problems with this hotel.
First, I am surprised they do not offer free wired or wireless internet. This is a CONFERENCE hotel, meaning there are many businesses (and military personnel) who need access to the internet during presentations and for office work in the hotel rooms. I was shocked they are charging $10 a day for this. I hope they phase these charges out soon or I am sure they will lose customers to the Marriott across the street which does not charge for internet.
Also, due to some complication with my reservation, the hotel checked me out after the first night of my four night stay. Then they checked someone else into my room. I didn't realize i had checked out until my room key suddenly stopped working. Although the staff was apologetic they did not offer me anything free, such as a free night's stay or at least complimentary internet for the trouble. Some of my items could have been stolen.
On the plus side, the staff is nice and courteous and the hotel has a nice gym and pool.
- Official Description (provided by the hotel):
- With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more less
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- Also Known As:
- Grand Hyatt San Antonio Hotel San Antonio
- San Antonio Grand Hyatt
- Hyatt San Antonio
- San Antonio Hyatt