Last year, my husband & I stayed at The Jackson House. We loved the place but will never go back. The advertisement was that we would receive "cookies & afternoon aperitif's." When we asked the "woman in charge," when they would be available, she became very offensive & argumentative. We said we did not want to argue with her but she kept telling us how busy she was and how many people she had to deal with & all her problems. None of which was necessary... all we wanted to know was when we would get the cookies that had been promised & the "aperitif"... (and trust me, we did NOT say it in an offensive way)... she then said, "What's an aperitif? We don't have any of that kind of stuff." She treated us as if we were lying to her. We tried to explain that it was in the advertisement. When we showed her the advertisement (which she insisted on seeing) rather than say, "Oh, I'm so sorry, I didn't realize that." or something else that would be friendly, she continued to argue & give us excuses & tell us again all her problems. She followed us half way up the stairs. We told her we didn't need to hear all that, it was just a question. The next day the owners treated us with a bit of the same attitude. If we hadn't stayed in several other places during those 2 weeks, it could have ruined our vacation. The place is lovely, if you go take your swim suit... but don't expect the staff to be nice. As for us, no matter how good a deal, we won't go again. There are many other places in San Antonio without the attitudes & excuses. We have never left our opinion before but the staff was so bad that we decided to "join" tripadvisor so our voice could be heard. It was definitely NOT heard while we were staying at this place.
- Official Description (provided by the hotel):
- Escape to our AAA 4 Diamond San Antonio B&B in the beautiful King William Historic District. Guests will experience a romantic stay in authentic period surroundings with elegant modern amenities at our San Antonio Riverwalk inn. Rooms at our Riverwalk bed & breakfast feature comfy robes, TV, A/C, Internet & more. Wake to a delicious breakfast & take an easy walk to the Alamo and other downtown sites and attractions from our Riverwalk luxury hotel. ... more less