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“great for our group” 4 of 5 stars
Review of Courtyard San Antonio SeaWorld(R)/Lackland

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Courtyard San Antonio SeaWorld(R)/Lackland
3.0 of 5 Hotel   |   6738 Northwest Loop 410, San Antonio, TX 78238 (Northwest Side)   |  
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Free Parking
Ranked #111 of 352 Hotels in San Antonio
Houston, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“great for our group”
4 of 5 stars Reviewed April 8, 2013

We took a group of 13 cheerleaders ages 6 to 9. They were very happy here. Indoor pool, large courtyard to play in, very fresh and hot breakfast were all great for girls. Staff was kind and helpful. Rooms were spacious and clean. Thank you Marriot! Only one complaint was you could hear walking of room above.i suggest fourth floor to avoid this.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LRCruz, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review, April 9, 2013
Thank you for writing such great things about the Courtyard by Marriott Lackland Seaworld, we truly appreciate the wonderful comments.

It was our pleasure to accommodate your group and it was exciting to see all of the trophies come back with the girls!

I hope that if your group has the opportunity to travel back to the Lackland Seaworld area that you allow us to serve you once again.

Sincerely,

Lorraine Cruz
Courtyard by Marriott Lackland/Seaworld
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99 reviews from our community

Traveler rating
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    13
    10
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Albuquerque, New Mexico
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 27, 2013

This hotel is in a nice location near Sea World. The staff was very welcoming and the pool area was nice although there was construction going on in the area. Breakfast was adequate but took quite a while even though the restaurant was not very busy.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LRCruz, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review, January 25, 2014
Thank you for the great feedback on the Courtyard by Marriott Lackland SeaWorld and we are so glad you had a good stay

Please come back and visit us anytime we truly appreciate our guests
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the colony
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 15, 2013

I have stayed at many Marriott chain hotels, most of which offer free/hot buffet style breakfasts that are wonderful. This Courtyard Marriott definitely changed that trend by CHARGING guests for a buffet breakfasts that have little or no taste and is equivalent to school cafeteria or what I would assume prison food must taste like. Fake eggs, hard biscuits, greasy sausage/bacon, and soggy waffles are what is offered. I would recommend going to the nearby IHOP for a good breakfast for the same price. The bathroom floors needed to be mopped and the shower curtain was dirty. The pros: comfortable queen size beds and indoor/heated pool and spa.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaininYuma, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review, March 19, 2013
We appreciate your comments on the hotel and the brand. Please note that with the Courtyard by Marriott brand breakfast is sold in the restaurant or Bistros or available to book with your room rate online.

The Courtyard by Marriott offers a complete breakfast buffet that includes scrambled eggs, potatoes, bacon, sausage, yogurt, oatmeal and cereals along with breads and pastries

We also offer cooked to order eggs and omelets, breakfast burritos and Belgian waffles.

We appreciate all of our guests and with over 200 guests everyday during Spring Break to feed and please we are happy to serve you and try our best to make sure everyone has a great experience. As the General Manager I am here for any feedback or suggestions and am available via phone or email 24 hours a day as your guest experience is my number one priority.

We wish you safe travels and many thanks from Team Courtyard.

Lorraine Cruz
General Manager
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Austin, Texas
Top Contributor
82 reviews 82 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 15, 2013

Hotel was very clean, comfortable beds, adequate towels. Food in "restaurant" in lower lobby was overpriced, but tasty. Staff was very friendly and accommodating. Also the computer access was limited, several people waiting to print out their tickets for attractions.

The pool was heated and the grandchildren had a lot of fun in the pool in the evenings. Good stay, I would stay here again rather than risk cheaper hotels with dirty beds, dirty floors, and lumpy beds

Room Tip: we were on 4th floor and it was quiet and comfortable
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LRCruz, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review, January 25, 2014
Our Courtyard by Marriott Lackland SeaWorld is located less than 10 minutes from our SeaWorld San Antonio and about 20 minutes from Six Flags Fiesta Texas. We appreciate the comments and look forward to any other stays you may have in the near future.
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Winston Salem, North Carolina, USA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2013

This hotel is a great value for your dollar. The amenities and rooms are very nice, service was excellent and everything was clean. We were in San Antonio for BMT graduation and could be on base or downtown at the riverwalk in 5 minutes. I would stay there again.

Room Tip: Pick a room opposite of freeway for less noise.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaininYuma, Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review, February 14, 2013
Thank you for the kind words about our hotel, and please express our sincerest "Thank You" to your Airman for their new service and dedication to our country, it is very much appreciated.

Team Courtyard
Lorraine Cruz
General Manager
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new york
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2013

Due to the blizzard of 2013 we couldn't make it to San Antonio to celebrate my sister's birthday. But a call to the manager, Lorraine made all the difference. Lorraine found a bakery for fabulous cupcakes, got cute b'day cards and decorated my sister's guest room. My sister and her young sons got the Surprise Party I wanted for her. This is the mark of a truly good manager who responds even when losing revenue (our cancelled reservation due to the storm). She personally took on the task, went beyond what I requested, and did it with fun in her heart! She even sent me pictures so I could share in the fun. Thanks Lorraine and the staff who helped as well!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RaininYuma, Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review, February 14, 2013
It was our pleasure to serve your family and make the day a little more special. We consider all of our guests special and we strive to always go above and beyond to make everyone feel at home and welcomed.

We hope the weather cooperates for your next planned visit and look forward to any future visits that you and your family have to our beautiful city of San Antonio.

Warm Regards,

Lorraine Cruz
General Manager
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El Cerrito, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed January 23, 2013

This hotel is showing its age. I was there on two different occassions for business. They quoted me one rate and ended up charging me three different rates. Apparently they change their rates day to day based on occupancy. Although the bedding was clean,the elastic was worn out so it didn't fit right. Some rooms have microwaves, they were missing in others. Only savings grace for this place was the personel, they were universally cheerful and courteous.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LRCruz, General Manager at Courtyard San Antonio SeaWorld(R)/Lackland, responded to this review, January 25, 2014
Thank you for the feedback on the Courtyard by Marriott Lackland SeaWorld and yes we have a very courteous and friendly team always ready and willing to serve our guests

Please note that once a rate is booked, the rates do not change. If a night is added on or taken away, prices are subject to change. If a room type is changed, this may also affect the price of the stay.

We welcome any and all feedback from our guests and look forward to any future stays you may have in San Antonio, Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard San Antonio SeaWorld(R)/Lackland

Address: 6738 Northwest Loop 410, San Antonio, TX 78238
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #111 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard San Antonio SeaWorld(R)/Lackland 3*
Number of rooms: 96
Official Description (provided by the hotel):
Relax and enjoy your stay at the Courtyard San Antonio SeaWorld(R)/Lackland. Our hotel's prime location puts the best of San Antonio, Texas at your doorstep. Enjoy free hot breakfast, wifi, and parking. ... more   less 
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Also Known As:
Courtyard By Marriott San Antonio Seaworld/Lackland Hotel San Antonio
San Antonio Marriott
San Antonio Courtyard

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