I arrived at 1015 am in the morning and valet the car and tuck the luggage away behind the front desk. I let them know I will be back at 4pm because I do not expect a room to be available at this time.
I return at 4pm and no line or bunch of people in the lobby and I ask to check into my room. They ask me if I am on the list and I ask what list..nobody told me about a list. Then proceed to tell me I have to wait 45 mins for a room. I politely inform them this isn't going to work for me and they chop the wait down to 20 minutes. Not friendly, not apologetic and not smiling. I don't get it.
The hotel in place is in a great location and the terrace rooms looking over the cathedral plaza are the bomb. Rooftop pool is cool if you are not queazy with heights.