We flew to San Antonio for a weekend trip and everything went splendidly until our very last night. We had an extremely early flight home and used the front desk to arrange for a cab to come pick us up early in the morning and take us to the airport. At 2:30am we awoke with a phone call from the front desk asking us if we were on our balcony making a lot of noise because another guest in a nearby room had called and complained about "someone" on a balcony making too much noise. Are you kidding me??? Your solution to this is the call every room with a balcony and ask them if it's them? You have no other way to check? Perhaps someone could walk outside and simply look up? Perhaps you could go to the room of the person who was complaining and figure it out?? When I complained to the front desk that it wasn't us, that we were sleeping and that we had to be up soon to leave for the airport the only explanation I got was "when we get a complaint, we have to investigate" Seriously? That's your idea of Investigation - call every freaking room and wake them up and simply ask them if they are the guilty party?
I will never, ever again stay at your hotel nor will I recommend it to others. Simply ridiculously handled.
- Also Known As:
- Drury Plaza San Antonio
- Official Description (provided by the hotel):
- Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. Best of all, our riverside doors offer direct access to the beautiful San Antonio River Walk. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Amex, Priceline, Drury Hotels Company, LLC, Orbitz, TripOnline SA, EasyToBook, Agoda and Fareportal so you can book your Drury Plaza Hotel Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.