We decided to return to the Drury, because of its location on the Riverwalk and the great service that we received on our first visit. Even though it was just after Christmas, the decorations were still up and were lit at night. Combine that with the Alamo Bowl being played that weekend in San Antonio, and the usual festive atmosphere was intensified on the Riverwalk. The staff at the Drury Plaza were very helpful and friendly. We were always greeted with a smile, and it was obvious that the staff took pride in their work. The "Kickback" social time at night was elaborate and far more than what one would expect when complimentary drinks and food are offered. The morning breakfast was superb, and there was something there for every appetite. The presentation was excellent, and the food was delicious. Our room was neat and clean, and even with the crowds, the elevator service was more than adequate. We will definitely choose the Drury Plaza when we stay in San Antonio, and I would definitely recommend it.

My husband and I, along with my parents went to visit my daughter in San Antonio the second weekend in December 2012. We chose to stay at the Drury because we had previously stayed there before back in 2005 when we evacuated due to Hurricane Ike and we were impressed with the hotel and also because I thought my parents would enjoy the hotel as well. Every thing was going great. Check in was smooth, we relaxed for a couple of hours in the room before going to their evening reception. The reception hour was good. We had our cocktails and light dinner. The staff at the reception was great. Afterwards, we took a walk down the riverwalk and were out for a couple of hours. We came back to the hotel and went up to like the 22nd floor to enjoy the city view. Finally we decided to go back to our rooms. This when the evening went downhill. Apparently while we were out someone entered the room that my parents and 25 year old daughter were staying in and stole her laptop and suitcase. I immediately notified the front desk probably around 7:30 ish. Future hotel guests please be advised, the hotel staff is not properly trained to handle guests during a crisis situation. They will ask you all the routine questions like did you make sure door shut properly (yes 5 adults made sure door locked behind us) etc. They will show your their printout of door activity and tell you no one went in the room etc Long story short San Antonio Police Dept finally arrived at 11:45 partly because one nice hotel staff employee said she would let me know when they showed up because they usually make their rounds. The hotel security showed up (I didn't even know or was made aware they had them) we made our statements and I got my police report. I guess my biggest disappointment was in how the hotel staff reacted to my situation. Yes I realize they were very busy and have other guests, I also realize leaving the laptop in the room was a bad idea. I guess it was just the whole ordeal in how management onsite treated the whole situation that made me angry. I will say this, I did contact corporate and I appreciate how the "corporate" management handled my situation. No they did not compensate me for a new laptop (I wasn't expecting that) but they did manage to take care of me. For that I commend the corporate management. But please future hotel guests, be very careful of what is left behind in your rooms. Times are getting tough and there are plenty of thieves everywhere that are watching you. The Drury is not the only hotel with theft activity. I recently read reviews for other SA downtown hotels and was amazed at some of the stories. This experience definitely taught all of us a lesson!

Recently stayed here for a conference and was treated like a king. Both the included Continental Breakfast and Manager' s "Kickback, " (5:30-7:00 pm daily Happy Hours with hot appetizers and 3 free drinks) make this an ideal place for a conference or a family on a budget. Drury Hotels is not yet a nationwide chain and their controlled growth has resulted in consistent staff quality and professionalism. I have been their guest in New Orleans right after Hurricane Katrina and had the same level of service. It inside an old Art Deco bank building that has retained its charm through tremendous restoration and preservation. It would be hard to do better regardless of price and the location is convenient to all of the historic sites o f the city.

My husband I stayed at this lovely hotel over Christmas and it was a spectacular experience! The building and all its detail is just mind boggling. From the grand lobby to the original elevator doors - just great. If you are fortunate enough to visit please take a look at the memoribilia on the bottom floor heading out to the Riverwalk. I think you will enjoy it......the former bank vault and vintage photographs. Breakfast was tasty and evening snacks just "hit the spot". It was quite nice to be able to grab a fountain soda and simply relax and enjoy the surroundings. All the staff were so friendly and helpful. The suite was quite comfortable with a breathtaking view of the Tower Life Building and the rest of the city. Please take a chance - it will exceed your expectations.