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“Good Place to Stay” 5 of 5 stars
Review of BEST WESTERN Garden Inn

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BEST WESTERN Garden Inn
2.0 of 5 Motel   |   11939 I-H 35 N, San Antonio, TX 78233-5312 (Northeast San Antonio)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #61 of 352 Hotels in San Antonio
Certificate of Excellence 2014
California, United States
1 review
“Good Place to Stay”
5 of 5 stars Reviewed 3 days ago NEW

Close to Fort Sam Houston. The Breakfast was great with hot items and ample choices. Rooms were clean and the staff was friendly and helpful. Though we did not use the pool, it was clean and attractive. We also did not use the laundry facilities or the exercise room, but it was good they were there if we needed them. Would stay again.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    83
    47
    20
    8
    6
See reviews for
61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Memphis, Tennessee
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel has good qualities like the front desk being extremely nice BUT the sheets were bloody stained and they are in need if house keeping staff or something because the rooms were cleaned like off and on, I mean it is like really weird, but very nice staff oh and mega quiet too. Imho.. Just pull off the sheets before going to sleep and just stay maybe no more than 2 days. It was perfect location for the joint millitary base and a lot of eating places also because my main goal was being there for our little sailor for her navy's graduation.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 1 week ago
I am sorry to hear that your stay was less than excellent. I will let housekeeping know and retrain. We always appreciate feedback to improve the hotel. I am glad the location was convenient and the front desk was friendly. Again I am sorry and I hope that you will give our property another chance as this is an uncommon issue.
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san antonio, United States
1 review
3 of 5 stars Reviewed 1 week ago

The couch was very outdated, the bed and sheets were uncomfortable. But overall for an inn it was good and clean. Nice for a place just to lay your head. Had a nice breakfast and decent size pool with a cool little patio. Felt a lot safer than most inns. The walls were thick which was nice because I felt undisturbed by neighbors that were with a baby and kids. My favorite part was the fridge and microwave. Always a nice perk for a room. I only stayed one night and plan on staying here again as it is close to shopping malls and movie theaters.

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 1 week ago
Thank you for taking the time to share your experience. I am very sorry that the bed and sheets were uncomfortable. I will inform the laundry staff of this and thank you for bringing this to our attentions. We do have a large pool that ranges from 3ft to 5ft deep and a spa. Also, all of our rooms do have microwaves, mini fridges, iron/ironing boards and coffee makers. I am happy to hear that you enjoyed the amenities and we look forward to your next visit.
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houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

hotel was quite convenient to store super markets gas stations shopping resturants fast foods, very clean , cozey easy parking and entrance price was great and affordable rooms were very clean rugs in room very clean nice tv, lighting was great not noisy,

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 1 week ago
Thank you for your kind words about your stay with us. We have an easy access on and off the highway and there is a gas station .3 miles down the road. The forum is a shopping and restaurant center only 2 miles away. Our staff works hard to provide great service and great accommodations. Thank you again for writing a review and we hope to see you in the future.
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McLean, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Selected this property mostly based on location, but price was also a factor as well as positive Trip-Advisor reviews. Experience was OK overall, but apart from better-than-average equipment in the (small) exercise room, the notable things were mildly negative: toilet that required several tries to flush; housekeeping that failed to replace in-room coffee and bath consumables; gravy and biscuits and hard-boiled eggs (vs. scrambled eggs and sausage) for breakfast; and room rug that left the bottoms of my wife's feet dirty.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 1 week ago
I am very sorry to hear that we did not provide the best experience. I will make sure housekeeping knows and improves replenishing amenities and vacuum the carpet. I am also sorry that breakfast did not meet expectations. Our breakfast items do alternate. I hope you will give our hotel another chance to improve these issues. Thank you for spending the time to share your experience.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Staff were really friendly and respectful. I called on my way in they saved me a room.Room was clean and nice.Quiet,flat screen t.v.s,all channels worked. pool and hot tub clean.truck parking back in off street..room for about 5 trucks.well lite.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 1 week ago
Thank you for taking the time to share such great words about our hotel and staff. We do have designated truck parking lot away from the street. I am glad you liked the room and the amenities. We also have a nice fitness room with an elliptical, treadmill, weight machine and stationary bicycle. We cannot wait to see you in the future.
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Nuevo Laredo, Mexico
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family stayed 2 days in san Antonio we came to san Antonio to go to sea world and the caverns this hotel was close to the caverns and took approx 30 mins to seaworld not too bad seems most things in the city are less than 30 mins on our way out we stopped at the riverwalk which only took 15 mins overall good choice for a hotel.our room was clean good ac kids loved the pool breakfast was adequate for hotels we have stayed at recently this one appears newer must have been redone overall we would stay again with out a doubt.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at BEST WESTERN Garden Inn, responded to this review, 1 week ago
Thank you for your kind words. We are in a perfect location. Most attractions are within 15-30 minutes in each direction. We have recently renovated and installed new carpet and bedding among other improvements. Thank you again for writing a review and we will see you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Garden Inn

Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in San Antonio
#17 Business Hotel in San Antonio
#42 Romantic Hotel in San Antonio
#58 Family Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Best Western San Antonio
San Antonio Best Western

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