My husband and I stayed here with our 10 month old daughter for 3 nights at the beginning of August. The hotel is very nice, all rooms are suites with separate bedrooms, and a good location. It is on the Riverwalk but not at the busiest part, which we preferred. We chose this hotel because of the suites. Since we were traveling with our baby who goes to bed at 8:00pm, we wanted a separate bedroom so that we could put her to sleep, shut the door and still stay up and watch TV without disturbing her. The rooms were spacious, clean, and nicely decorated. It is set up like a small one-bedroom apartment (minus a kitchen).
We ate at the on-site restaurant, Las Ramblas, one night and thoroughly enjoyed it. The food was excellent as was the service. Our baby had gotten tired and fussy before our meal was served so we asked the waiter to change our order to take out. He instead brought it up to us as room service so that we could see the beautiful presentation. He set it all up for us on the dining table and was so polite. All of the food was good, but we especially enjoyed the Beef Tenderloin Kabobs.
Our only issue is with the front desk service at this hotel. They were snobby and rude every time we went up there. When we booked the reservation on the hotel's own website, we requested a crib for our baby. At check-in, I asked about the crib and the woman at the front desk said she'd have one sent up to our room. The bellman also said he'd make sure we got one. They NEVER brought it up. Luckily, we had our Pack 'n Play with us so our daughter slept in that for three nights. My next visit to the front desk was b/c my key card stopped working. I walked up to two people working at reception who were in conversation with one another and they did not stop talking to help me. I stood there waiting for them to finish and they just ignored me. I finally had to "get their attention" which seemed to annoy them. When I told them that my key had stopped working, they immediately accused me of putting it next to my cell phone or credit cards and that deactivated the key. The truth was, I kept the key in the cardboard holder in a separate pocket of my bag the whole time, so there was no way that happened. But regardless, even if had been a mistake on my part, they should not use an accusing tone with customers. And lastly, at check-out I told the woman behind the desk that we never got a crib and all she said was, "Oh." No apologies or anything else. It is unfortunate that a nice hotel would have such rude people working at reception. It really makes for a bad first and last impression.
Luckily, the rest of the staff is friendly (valets, bellmen, housekeeping, and food servers). Perhaps, the front desk staff needs some customer service training.
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- Also Known As:
- Contessa Hotel San Antonio
- Contessa San Antonio