The Hotel Contessa is a nice hotel & it's a good value. There was a beautiful, large Christmas tree in the bar area. All the employees were very nice. We ordered room service twice while there, breakfast & dinner. Both meals were very good & the service was quick. It was lovely walking out the back right onto the riverwalk. And the hotel elevater, which has a glass wall, was a hit with our daughter. The only but is the room we were in really needs to be redone. (room 721) The head board of the bed was a padded type head board & there many, deep ugly scratches all over it & the bathroom did have some mold on the shower wall. That aside I would stay there again, just not that room.