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“Nice hotel, loud room, not very c;ean” 3 of 5 stars
Review of Hotel Contessa

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Hotel Contessa
4.0 of 5 Hotel   |   306 W Market St, San Antonio, TX 78205 (East Side)   |  
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Hotel website
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Hotel amenities
Special Deal
Relaxing Bed & Breakfast
Ranked #4 of 350 hotels in San Antonio
GreenLeadersBronze level
Columbia, South Carolina
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
“Nice hotel, loud room, not very c;ean”
3 of 5 stars Reviewed November 19, 2012

The location is great.
We had a king superior suite on floor 8. The room was very loud, since city buses stop in front of the room all day and night. The windows do not insulate well from noise. The room was clean, but the hallways were not. It seems there are no vacuums available for the hallways.
Also, the room had no fridge, only a minibar that was locked.
Staff was very friendly. Breakfast was average fair, but good. The waiter was friendly, but not very attentive. No refills on the coffee, had to ask twice for it.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 17, 2012

From the minute we pulled up we were thrilled with our decision to book The Hotel Contessa!! Everyone was beyond friendly and helpful.From the vallet (that we didn't even use), to the door attendents, the bartendars, the servers in the restaurant and especially the front desk Henri;they all seemed to REALLY enjoy their jobs and just aimed to please!! The location can't be beat;The Riverwalk is literally right at your doorstep. As soon as you walk out of the lower level of the hotel you are surrounded by lush greenery and huge trees, the path is RIGHT there. It is a short walk along the path to all the hustle and bustle which is nice because it is quiet and peaceful. We ate breakfast on the patio and it felt like we were in our own private park. Rooms were large and unique-an exposed brick wall, rustic wood bathroom doors, two tv's and a SUPER comfortable bed!! Fantastic pool area that reminded me of a tropical resort. Would absolutely stay here again!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

The Hotel Contessa is a reasonable priced luxury hotel. The staff is tremendously friendly. The service is superb! The rooms are very clean & the beds are the most comfortable beds that I have ever slept in! It's located within walking distance of the river walk, shops & restaurants. Eddie G is one of the most helpful employees there. Always greeting you with a smile & he goes out of his way to assist you with any of your needs! It's truly a 5+ star hotel. I will be going back to stay there again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

I love this hotel!!! Not only is it beautiful and clean and roomy, the staff is superb as well. They were very friendly and eager to please. I really, really enjoyed my stay and will definitely stay again. The restaurant in the hotel was very good with great service.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nashville, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

I recently stayed at Hotel Contessa for a business conference and was inspired by the Exceptional Customer Service exhibited by Hotel Staff! From the moment I walked in the door until I left 3 days later, each employee that I came in contact with treated me as if I was the only person in the hotel. The restuarant staff were Phenomenal! The front desk staff conducted themselves in a very professional manner and made me feel welcomed and at home! Top Notch!! I cannot wait to stay there again!!

Room Tip: Ask for a room overlooking the River...it is away from the street. San Antonio is a busy city.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 14, 2012

The Good:
:: location...it's close to tons of stuff! restaurants, bars, the riverwalk, sightseeing, and more
:: service was top notch from start to finish. the whole experience was terrific, professional and exceptional. everyone, from the front desk greeters checking us in to the managers to the room service guys, was very friendly and professional. they made us feel at home!
:: FREE WIFI
:: the hotel made my sister's 40th birthday stay great with little touches, like sending up complimentary chocolate-covered strawberries and a sweet note. loved it!
:: private patio overlooking a quiet section of the riverwalk was wonderful and pleasant!
:: everything was clean...the lobby, the entrance, the room, the bathroom, the elevators...awesome!!!
:: the rooms were huge! loved the suites!
:: flat panel TV in the livingroom AND the bedroom
:: very nice bathroom amenities...it smelled so nice! almost like soap meets aromatherapy
:: very comfortable king bed
:: PLENTY of lighting in the suites in all the rooms. GREATLY appreciated that one
:: great soundproofing in the suite. i've stayed at hotels where the door faced an atrium and it was LOUD but this place didn't have that problem. excellent!
:: cozy sofa in the livingroom
:: awesome HUGE floor mirror in the livingroom made it easy to get ready
:: showerhead pressure was great
:: window that let in natural light in the shower!
:: free fruit in the lobby

The Bad:
:: the parking situation is kind of blech. the only option is valet parking at the hotel for $30 a day. there are some nearby parking options but you may or may not get lucky, depending on how crazy downtown is with events going on.
:: elevators could be a little slow but i'm not sure if that's normal or due to high demand that day (there was a race going on and there was high occupancy in the hotel)

The Ugly:
:: none

Would I go back? Most certainly will! The service, the room, the privacy on the riverwalk, the proximity to things...all signs point to YES.

This place is IN.

Room Tip: Ask for a room farthest from the elevators and the atrium!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 11, 2012

I would expect a hotel with this name to have excellent service and it did! The hotel experience was top notch starting at tge parking lot and continuing throughout the hotel. The front desk staff were superb in their service provided - always smiling, greeting you and asking how they can help. The room (luxury double suite) was very spacious and well lit, something that I always look for. I loved the complimentary Internet.

However there are several quirks I noticed that prevebted . me from rating this with 5 stars. 1. The atrium design is very noisy and picks up/carries all noises; the selection and set up of furniture in room is not conducive for business travelers. 2). The big round table in the suite area is oddly placed. 3). The bathroom has double wood doors that clumsy to close. It became irritating to have to always close 2 doors (since I was sharing a room) to use bathroom.

In the end I was pleased with the decision to stay at this hotel even with its quirks. H

Room Tip: Ask for room on Riverwalk side.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Contessa

Address: 306 W Market St, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Antonio
#1 Business Hotel in San Antonio
#2 Green Hotel in San Antonio
#2 Luxury Hotel in San Antonio
#2 Romantic Hotel in San Antonio
#10 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Contessa 4*
Reservation Options:
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Also Known As:
Contessa Hotel San Antonio
Contessa San Antonio

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