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“Great place to stay downtown” 4 of 5 stars
Review of Crockett Hotel

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Crockett Hotel
3.0 of 5 Hotel   |   320 Bonham, San Antonio, TX 78205   |  
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Ranked #53 of 352 Hotels in San Antonio
Certificate of Excellence 2014
Euless, Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Great place to stay downtown”
4 of 5 stars Reviewed July 8, 2013

We got a great rate (roughly half the price of nearby hotels). The room was spacious & clean; the bathroom was a bit small but certainly adequate. Free breakfast was okay & happy hour in the bar was nice. The pool looked beautiful (we didn't use it). SUPER close to all the things we did downtown. Friendly front desk. I'd definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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795 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rock Hill
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Overall our stay was great. Location is awsome so close to alamo, mall, riverwalk just everything. Our room was clean, parking is not easy and it costs $20/night but that seems to be the standard. The breakfast they offered had a good selection and it lasted late. It was quite well as quite as a hotel full of people can be. Prices are decent. Would stay there again!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristiansand
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 4, 2013

Chose this hotel for the last weekend of my stay in San Antonio based on the proximity to the Alamo and other sights in San Antonio, as well as positive reviews on TripAdvisor. And I was in no way let down!
My room was not exactly spacious, but I found it clean and tidy. And it had a view towards the Alamo, which was just a few meters away. Very convenient! Free wifi was also good enough to have Facetime conversations with family back home.
Would definitely stay here again.

Room Tip: Half the rooms have windows that open towards the atrium, while the other half face outside. If you...
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

I couldn't have been happier with my stay at The Crockett Hotel. This historic hotel offers the perfect location to attractions, restaurants, and the convention center. Literally five steps out of the front door and you are in The Alamo! I read other reviews of the loud AC units but did not experience this in my room. Also, the breakfast buffet had numerous offerings, including waffles, eggs, fruit, breads, and yogurt. On a personal note, I was waiting for the airport shuttle on my departure day and became extremely ill. I decided to change my flight to later in the day. The front desk staff was very helpful and allowed me to return to my room. After speaking with the manager, Bill, he sent a bottle of Sprite to my room and offered that I could stay in the room until my later shuttle pick up. I will definitely make this my hotel of choice when returning to San Antonio.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 30, 2013

This hotel is in a good location. However, parking is difficult, road noise is loud and our A/C unit sounds like a jet engine every time it turns on. This made sleeping quite a challenge. You'll have to decide which matters more to you - location or a good night's sleep. Otherwise, the room was nice and the amenities good.

Room Tip: Get a room away from the road noise, if you can.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrockettGM, General Manager at Crockett Hotel, responded to this review, July 16, 2013
Thank you for your recent review of your stay at the hotel.

We work very hard to provide a comfortable and convenient location for guests who are visiting San Antonio. We know a good nights sleep is always the expectation of our guests. We are never satisfied if a guest has left with a negative impression of the Crockett.

We certainly will look into the a/c unit to find the cause of its loud operation This is certainly not normal. We appreciate your letting us know, for without such feedback we may not be aware. We will evaluate and make repairs as soon as possible.
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Austin, Texas
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 29, 2013 via mobile

Stayed June 25th had a big corner room. Very clean. This is a great location. Just behind the Alamo and Walking distance to many of the popular places in the river. No restaurant, but lots of places to go nearby.

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 24, 2013

I'd give the Crockett Hotel 4 stars--it's an older property and looks a little weary. That being said, the room is extremely clean--housekeeping does its job well. Breakfast is a little unappealing--no fruit to be seen--the coffee carafes were empty this morning when I arrived and the eggs had spent too long in the pan--dried and cakey.

If you arrive back at the Crockett at the end of a long day, do not order from room service. While the Crockett apparently does not have a kitchen capable of lunch or dinner, room service comes from a 3rd party. The prices are exorbitant--and the hamburger was WAY undercooked and the carrot cake was just yuck--I should have just walked over to the mall and eaten at the food court for 1/4 of the price and not too much inconvenience. Honestly, the Crockett would do better to eliminate this service--and instead provide patrons with a list of restaurants within walking distance.

The Crockett is a good hotel...not a great hotel.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrockettGM, General Manager at Crockett Hotel, responded to this review, June 25, 2013
Thank you for your review of the hotel.

We really appreciate that you took the time to let us know of your experiences.

We work with a local provider to offer in-room delivery for lunch, dinner and after hours food options. They have a satisfaction guarantee and so we have reached out to them to review your order, your comments and make things right with your experience.

We trust that other than this disappointment in your meal, that the remainder of your visit to the heart of San Antonio was enjoyable. Thank you for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crockett Hotel

Address: 320 Bonham, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in San Antonio
#39 Family Hotel in San Antonio
#61 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crockett Hotel 3*
Number of rooms: 138
Official Description (provided by the hotel):
A recommended hotel in San Antonio for families. ... more   less 
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Also Known As:
Crockett Hotel San Antonio
Crockett San Antonio

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