We were here for spring break 2013, the first few days with another adult couple and the last 3-days with our daughter and 2 grandsons. This was an Interval International exchange for us. We had a 2-BR villa in the Live Oak building on the 3rd floor and it was a very good room, though we had a few minor issues that were resolved via calling the front desk. We quickly learned that the beds are not "heavenly" but do provide a decent night's sleep. The safe in one of the Master bedroom closet's is one of the largest we've had anywhere, definitely suitable for a laptop and large SLR camera. One thing that drove us nuts was the faucets. In the bathrooms and kitchen, they all turn on/off in the reverse of what we are used to, which caused a lot of splattering until we learned to go slow with turning them on or off. The towels were pretty basic, not the plushy kind we experience at other time share villas. Nevertheless, we give the room a solid 4 stars.
The grounds are delightful, park like places to hang-out, playgrounds for the kids, the lazy river and the swimming pool. By our standards, the pool is small and once you get the older kids (and adults) in the pool it becomes very dangerous for the younger set. A couple of pre-teens had a hacky-sack kind of baseball and a bat and were pitching and batting in the pool. Let me tell you, when that hacky sack got hit by the bat, it zinged!! I asked the boys to take their stuff elsewhere and got kissed off. Oh, well...
The lazy river is really neat. It was heated and for the three days that I was in there with the 4 year old grandson, I have no complaints. Paul at the bar is jovial and a good mixologist.
JBs Restaurant is the onsite eating establishment and it gets mixed reviews from us. The standard burger and pizza menu items were very good. The salad was extremely over dressed. That was the first night. We met Ryan, the new manager, who seems to be a high energy type of guy. He was checking out the customers and helping the wait staff both serve food and clear the tables. We think he will be able to kick the quality of the entree offerings up a notch as he gets into the job. Speaking of entrees...not good. The menu choices are good, but the end product leaves a lot to be desired. The Ranch Sirloin ordered medium rare came out barely medium. The redfish...terribly overcooked and the accompanying spinach way too salty. The salmon, just barely overcooked and again, the spinach was over seasoned. We had planned to have all of our evening meals there but after that...HEB is just a short drive and we cooked in for the remainder of our stay.
Jamie, the resort director is a sweetheart and we think she can bring this property up to another level.
Overall, we would go back, but only with kids. This isn't a place for a couple of adults.
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- Also Known As:
- Hyatt Wild Oak Ranch Hotel San Antonio
- Hyatt Wild Oak Hotel
- Wild Oak Ranch Hyatt
- Hyatt San Antonio
- San Antonio Hyatt