This has become our home away from home. We love it here! First off it is not a hotel. There is no room service or daily cleaning service however the rooms are like small condos with full kitchens and living rooms. We always stay in a one bedroom which fits our family of four perfectly.

Wild Oak Ranch has two water slides that are awesome and an amazing lazy river with a beach. They also have activities for the kids, movie nights, s'mores, and Camp Hyatt. It is also super close to Sea World.

This place is AWESOME for kids and sooo much fun!!!

All staff members at the Wild Oak Ranch were friendly and helpful. Our room was comfortable and we were able to enjoy a week of relaxation despite the construction noise from nearby properties. One problem that we did encounter involved internet access in our room - there was an apparent technical issue that was never resolved during our stay. Consequently, my husband was not able to work on a project required by his employer. Although the media room was available, only one of the two computers was working and could not be dominated for extended periods of time.

The activities information was not communicated clearly as we discovered (by accident) that one of the calendars was for the nearby Hill Country Hyatt resort. The Wild Oak did provide a shuttle service to that facility, but we were concerned about allowing our grand kids (preteens) to go it alone, It would also be beneficial if information outlining nearby dining and grocery options was made available. We dined at J.B.'s and snacked at the Ice House, but information about nearby options would have been welcomed.

By the way, our grand kids were told that they could not come down the pool slide head first - a policy we understand and agree with, however, no staff member was at the top of the slide to monitor this. We observed numerous kids sliding down head first and nearly crashing into others in the pool - this is an accident waiting to happen. Parking was also problematic forcing several guests to park in Fire Zones.

One final note...the sliding glass door leading to the balcony (Room 6183) did not lock and was only secured by a lightweight aluminum rod. Slight inconveniences notwithstanding, the facility is well kept and provides two pool options in which to relax and cool off.

We stayed here for three nights with our three year old, and really enjoyed the resort. We stayed in a studio, which was plenty of space for the three of us (although we would have loved some private space). The studio had a mini-fridge, microwave, and coffee maker. The bathroom was huge and very nicely appointed. The air conditioning worked very, very well, which is a major plus in Texas in July! The grounds are very pretty and the pool and lazy river were lots of fun.

Pros: pool and lazy river are great for kids, the resort has a kids' program that looked awesome (we didn't use it, though), the room was nice, the grounds are very pretty and secluded, very close to Seaworld

Cons: very young staff seemed less than enthused about their jobs, a group of guests at the lazy river was very rude (not the resort's fault), they only provided one packet for coffee and since we are coffee drinkers we had to buy coffee (this probably comes with the territory in a timeshare property like this, but I am used to getting new coffee daily at a hotel), very far from downtown and the Riverwalk, hard to find nearby restaurants, not a good place for a couple to go for a romantic getaway.

Overall, it was a great stay and I'd go again.

We recently stayed here for a week's family vacation.Our unit was beautifully decorated and clean with comfortable beds, and we found the staff to be very friendly/helpful, so I am must admit, I am puzzled by some of these negative service reviews.The pros were the fun swimming pool complex and water slides, and the lazy river with its real sand beach--our 5-year-old twins had a blast! I can identify with some of the other reviewers' frustration about denying kids under 48" access to the water slides. It was very disappointing/confusing for the kids, especially when we've stayed at other Hyatt and Disney properties where they had been allowed on even bigger slides than these. (However, they only monitored this during the day, so we'd go use the slide in the evening with no problem.) The resort had great family activities like making s'mores at the fire pits (they provide all the fixings) and outdoor family movies under the stars (with free popcorn; nice touch!). And this property is so close to Sea World (a 5-minute drive), but still in a private, quiet location off the beaten path. We had a week's pass so we drove conveniently back and forth to the park all week. The only real con for us was the mediocrity of the sole restaurant on the property (limited menu; just OK food, but they did provide pool-side service which was convenient) but there were lots of good choices of restaurants nearby, and we had a unit with a full kitchen, so it wasn't a problem. Overall a great family place to stay in San Antonio's Hill Country with well appointed accommodations, grounds and facilities.