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“Not a hotel but it is AWESOME!” 5 of 5 stars
Review of Hyatt Wild Oak Ranch

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Hyatt Wild Oak Ranch
3.5 of 5 Hotel   |   9700 West Military Drive, San Antonio, TX 78251 (Far West Side)   |  
Hotel amenities
Ranked #9 of 350 hotels in San Antonio
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Not a hotel but it is AWESOME!”
5 of 5 stars Reviewed August 18, 2012 via mobile

This has become our home away from home. We love it here! First off it is not a hotel. There is no room service or daily cleaning service however the rooms are like small condos with full kitchens and living rooms. We always stay in a one bedroom which fits our family of four perfectly.

Wild Oak Ranch has two water slides that are awesome and an amazing lazy river with a beach. They also have activities for the kids, movie nights, s'mores, and Camp Hyatt. It is also super close to Sea World.

This place is AWESOME for kids and sooo much fun!!!

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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415 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Houston, TX
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 16, 2012

All staff members at the Wild Oak Ranch were friendly and helpful. Our room was comfortable and we were able to enjoy a week of relaxation despite the construction noise from nearby properties. One problem that we did encounter involved internet access in our room - there was an apparent technical issue that was never resolved during our stay. Consequently, my husband was not able to work on a project required by his employer. Although the media room was available, only one of the two computers was working and could not be dominated for extended periods of time.

The activities information was not communicated clearly as we discovered (by accident) that one of the calendars was for the nearby Hill Country Hyatt resort. The Wild Oak did provide a shuttle service to that facility, but we were concerned about allowing our grand kids (preteens) to go it alone, It would also be beneficial if information outlining nearby dining and grocery options was made available. We dined at J.B.'s and snacked at the Ice House, but information about nearby options would have been welcomed.

By the way, our grand kids were told that they could not come down the pool slide head first - a policy we understand and agree with, however, no staff member was at the top of the slide to monitor this. We observed numerous kids sliding down head first and nearly crashing into others in the pool - this is an accident waiting to happen. Parking was also problematic forcing several guests to park in Fire Zones.

One final note...the sliding glass door leading to the balcony (Room 6183) did not lock and was only secured by a lightweight aluminum rod. Slight inconveniences notwithstanding, the facility is well kept and provides two pool options in which to relax and cool off.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2012

We stayed here for three nights with our three year old, and really enjoyed the resort. We stayed in a studio, which was plenty of space for the three of us (although we would have loved some private space). The studio had a mini-fridge, microwave, and coffee maker. The bathroom was huge and very nicely appointed. The air conditioning worked very, very well, which is a major plus in Texas in July! The grounds are very pretty and the pool and lazy river were lots of fun.

Pros: pool and lazy river are great for kids, the resort has a kids' program that looked awesome (we didn't use it, though), the room was nice, the grounds are very pretty and secluded, very close to Seaworld

Cons: very young staff seemed less than enthused about their jobs, a group of guests at the lazy river was very rude (not the resort's fault), they only provided one packet for coffee and since we are coffee drinkers we had to buy coffee (this probably comes with the territory in a timeshare property like this, but I am used to getting new coffee daily at a hotel), very far from downtown and the Riverwalk, hard to find nearby restaurants, not a good place for a couple to go for a romantic getaway.

Overall, it was a great stay and I'd go again.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechanicsburg, Pennsylvania, United States
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 26, 2012

We recently stayed here for a week's family vacation.Our unit was beautifully decorated and clean with comfortable beds, and we found the staff to be very friendly/helpful, so I am must admit, I am puzzled by some of these negative service reviews.The pros were the fun swimming pool complex and water slides, and the lazy river with its real sand beach--our 5-year-old twins had a blast! I can identify with some of the other reviewers' frustration about denying kids under 48" access to the water slides. It was very disappointing/confusing for the kids, especially when we've stayed at other Hyatt and Disney properties where they had been allowed on even bigger slides than these. (However, they only monitored this during the day, so we'd go use the slide in the evening with no problem.) The resort had great family activities like making s'mores at the fire pits (they provide all the fixings) and outdoor family movies under the stars (with free popcorn; nice touch!). And this property is so close to Sea World (a 5-minute drive), but still in a private, quiet location off the beaten path. We had a week's pass so we drove conveniently back and forth to the park all week. The only real con for us was the mediocrity of the sole restaurant on the property (limited menu; just OK food, but they did provide pool-side service which was convenient) but there were lots of good choices of restaurants nearby, and we had a unit with a full kitchen, so it wasn't a problem. Overall a great family place to stay in San Antonio's Hill Country with well appointed accommodations, grounds and facilities.

Room Tip: Not all units have a washer/dryer, so if that's important to you make sure you confirm ahead of...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2012 via mobile

My family stayed here for a week in their 2 bed room suite, it was perfect for us. The room is equip with a full kitchen, washer and dryer, master bed has jacuzzi tub, flat screen tv's in all the rooms with dvd players, and a hugh balcony or patio that you can access from the living area or master bedroom. The property has an awesome lazy river and inn door/ outdoor pool. Every night is special with a family event for movie night at the pavilion to making smores at there camp fires. The location is also great if your visting sea world which is 5 minutes away. We love this resort and will definitely be back. Only draw back is check inn time and check out times.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Woodlands
Top Contributor
119 reviews 119 reviews
24 hotel reviews
Reviews in 55 cities Reviews in 55 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed July 15, 2012

While the amenities of this place are nice, it was way too crowded for us looking for a romantic getaway. There were no tubes or towels available at at the lazy river in the afternoon. Every spot we looked at was filled with families and kids. Lots of variety at the recreation center-games, media room, several pools, hot tub, lazy river, parks, horse shoes, shuffleboard and nature trails. Not many dining options however. We agree to go on a "sell" tour while here, and the high pressure was not worth the great price they gave us on the rooms. The rooms were nice and spacious but we flipped the breaker the first morning trying to use the toaster and microwave at the same time. The staff was quick to correct the problem.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 12, 2012

This was our first family vacation with our little ones and it was terrific! The property was very clean, beautiful, and was very well maintained. The kids had a ball on the lazy river and we really enjoyed the pools, steam room and sauna. The only negative is that housekeeping did not come the first full day we were there and we had to call to get new towels and to have the trash removed. Simple oversight and the front desk took care of it immediately. There was a movie night and s'mores night by the fire pits which was so much fun. We made lots of great memories and would definitely go back the the Hyatt!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Wild Oak Ranch

Address: 9700 West Military Drive, San Antonio, TX 78251
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in San Antonio
#22 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Wild Oak Ranch 3.5*
Reservation Options:
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Also Known As:
Hyatt Wild Oak Ranch Hotel San Antonio
Hyatt Wild Oak Hotel
Wild Oak Ranch Hyatt
Hyatt San Antonio
San Antonio Hyatt

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