All staff members at the Wild Oak Ranch were friendly and helpful. Our room was comfortable and we were able to enjoy a week of relaxation despite the construction noise from nearby properties. One problem that we did encounter involved internet access in our room - there was an apparent technical issue that was never resolved during our stay. Consequently, my husband was not able to work on a project required by his employer. Although the media room was available, only one of the two computers was working and could not be dominated for extended periods of time.
The activities information was not communicated clearly as we discovered (by accident) that one of the calendars was for the nearby Hill Country Hyatt resort. The Wild Oak did provide a shuttle service to that facility, but we were concerned about allowing our grand kids (preteens) to go it alone, It would also be beneficial if information outlining nearby dining and grocery options was made available. We dined at J.B.'s and snacked at the Ice House, but information about nearby options would have been welcomed.
By the way, our grand kids were told that they could not come down the pool slide head first - a policy we understand and agree with, however, no staff member was at the top of the slide to monitor this. We observed numerous kids sliding down head first and nearly crashing into others in the pool - this is an accident waiting to happen. Parking was also problematic forcing several guests to park in Fire Zones.
One final note...the sliding glass door leading to the balcony (Room 6183) did not lock and was only secured by a lightweight aluminum rod. Slight inconveniences notwithstanding, the facility is well kept and provides two pool options in which to relax and cool off.