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“I really love this place” 5 of 5 stars
Review of Hyatt Wild Oak Ranch

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Hyatt Wild Oak Ranch
3.5 of 5 Hotel   |   9700 West Military Drive, San Antonio, TX 78251 (Far West Side)   |  
Hotel amenities
Ranked #12 of 353 Hotels in San Antonio
Houston, TX
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
“I really love this place”
5 of 5 stars Reviewed March 10, 2012

I am late in writing my review, but my family now comes here every year. The 2 BR/2 BA condo is spacious, clean, and with new amenities. The facilities are absolutely wonderful - lazy river, manmade beach, and pool. It is so close to Sea World, so there is no driving around if that is what you are here for.

The restaurant is hit or miss (very slow) but there are so many restaurants close by, so you are not trapped here.

You must roast marshmallows in the beautiful Wildflower Pavilion while you are there.

I can't wait for our next trip!

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Omaha, NE
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2012

My husband and I spent March 3rd thru 6th at the Hyatt Wild Oak Ranch and loved it. We had a studio room which was perfect for the two of us. We were able to eat breakfast in our room each morning and the mini fridge was perfect for pop and beer. The kitchenette was stocked with basic kitchenware like glasses, bowls, plates, and silverware. After we ate breakfast the first morning we left the dirty dishes in the sink to clean later but the maid cleaned them while we were gone! That's service.This resort is very quiet and has a great pool and nature trail. We especially enjoyed the many hammocks around the lazy river. The grounds are well manicured and the rooms were very clean.There are many restaurants close by as well as a Target just up the road for groceries. Some of the other reviewers complained that it was far from downtown but in reality it was only about 15 minutes and it is all freeway. After visiting the riverwalk I am glad we didn't book downtown because it's was so chaotic. We enjoyed the quiet, relaxed pace of the Hyatt Wild Oak Ranch. My only complaint is checkout was at 10am and they charge $50 per hour for late checkout. However, that was only a minor hiccup during our great weekend. Don't hesitate to book the Hyatt Wild Oak Ranch!

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 3, 2012

I loved it! Granted it is March and hotel was at low occupancy, but we thought it was a great place to stay. We had a 2 bedroom 2 bath condo. The master bath had a jetted tub and a separate shower. The other bedroom had 2 full size beds. The kitchen had everything we needed. We thought the decor was very nice. The pool was heated and the water slides were working. We didn't eat there but had drinks and we thought it was a nice atmosphere and a good place to watch the Spurs while the kids swam.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 20, 2012

Place is not that bad, far from downtown. Pools are heated.. We had food at JB's in the resort... Service was slow with limited choice to eat.. Usually staff at resort restrauants are very friendly, and always have smile on their face.. But our experience wasn't that great..

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, OR
Top Contributor
147 reviews 147 reviews
41 hotel reviews
Reviews in 64 cities Reviews in 64 cities
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed February 9, 2012

For context about our simply “OK” review here, it probably helps to know something about the reviewers. We are retired from management positions in corporate jobs and are history centric, food centric travelers. We chose this resort for a week long stay as we could trade in our Starwood Time Share for a week here while we spent time exploring historic sites around and eating in San Antonio.

First, we highly recommend San Antonio (SA) as a destination for both of those activities. One of the pieces of good news about this resort is that it was close enough to SA locales, downtown, Mission Trail, Pearl and all associated River Walk locations to easily do that. And there are top notch restaurants in SA too.

In fact, location and friendly staff here were the best pieces of the stay. It is for those reasons that we’d have this on our “we’d consider it list…” for another visit. But there are other reasons why this isn’t a place we’d have at the top of that list when we’re in the area again.

Let’s start with the GOOD THINGS:

Staff: Very friendly both at check in and check out and very helpful concierge.

Staff: Unit assigned was as we had requested in advance of arrival.

Staff: We requested NOT to be contacted with a time share “pitch” and they honored our request.

Lodge / Lobby: Very nice large room with tables and furniture for gathering.

Location: Convenient to San Antonio – less than 20 minutes drive.

Kitchen: Full kitchen with good quality appliances all in working order.

Baths: Spacious, clean and all in working order. Nice absorbent towels.

Exercise room: Spacious enough and with good equipment in working order.

House keeping: Once a week clean and daily freshening for towels and garbage pick up worked well.

Washer / Dryer: In unit (stacked) was great to have as we were on a month long road trip.

Outdoor deck: Spacious outdoor deck off of unit.

The NOT SO GOOD THINGS:

Pool: We are not “lounge by the pool” types, bur we do use pools on properties and we were underwhelmed with them here. Different strokes for different folks. And if you’re planning on using the water slide / lazy river note it seems to be turned off in January.

Pool: No parking at the pool meant one had to hike back to their unit in wet clothes after a swim…not a great thing in cold weather.

Noisy Location: We requested the Persimmon building on an upper floor. That request was based on other traveler reviews that cited this building as quiet and having good outlooks. In more different strokes, we thought this was pretty noisy as it backed to the freeway and the outlook was unremarkable during the day, although with some lights at night. For better settings, you might want to consider the buildings that back to the golf course with units on the back side of those buildings.

Media room: Media library as we think they called it, was dank and odiferous with chlorine from the pool, over which it was located. If you needed to use a PC (we travel with a laptop so we didn’t) that’s where they were located too. .

Accessibility: We saw several examples of problems with barrier free equal access for things like paths of travel on property, entry to common facilities, ADA compliant van accessible parking at lobby and preview room and so on. We left a list of things needing attention in our check out comment card. Given we met several young men on this trip who were in SA who had lost limbs or use of them due to war service, it was top that it is about time that properties like this get in gear as we enter the third decade of ADA standards. It is a civil rights law – time to stop making excuses about lack of equal access for all people at hospitality properties.

Beds & Pillows: Awful beds in both the master and second bedroom. As if broken down, too soft and “creaky”. Pillows were marginal too. We were eager to leave both behind!

Carpets: Needed shampooing!

Wifi: Very slow in unit, in fact perhaps the slowest service of any we experienced during a month long vacation at various properties.

Restaurant: Just a “HEAD’S UP” - at certain times of the year, as in January when we were there, the on site restaurant is closed three or four days a week. Mattered not to us as we wouldn’t have used it anyway, but if it matters to you to have food service on site, need to know this in advance.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 27, 2012

We have been loyal supports of Hyatt Wild Oak Ranch for years, BUT in the past year with mangement change things have gone down hill. Front desk staff use to be very polite, not so much this last year or so. Our last visit three of three hot tubs were not working, even though maintenance tried to tell me the cloudy murky water was OK in one. There is usually at least one down everytime we go. Things such as curtains were in need of repair. Outdoor patio on more than one occasion needed cleaning. Lots of wasp nest on patio needed to be taken care of. Housekeeping should make maintenance aware of this. The main pool they clean in the morning ONLY. If there is a little wind or rain they will Not touch it again. May think of a little touch up if you have the whole day in front of you. The lazy river very cold even though they say it is heated. But after spring break it was like bath water showing they did finally heat it for spring break. What about the customer that comes other times of the year. We all know summer is not a problem in the Texas heat. All things point back to management and training. This is a great resort if run properly. We hope things will improve and we can enjoy this property for many more years.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Placitas, New Mexico
Top Contributor
109 reviews 109 reviews
51 hotel reviews
Reviews in 72 cities Reviews in 72 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed January 17, 2012

The Hyatt Wild Oak Ranch is a very, very nice place. But the reason I chose the title for this review is that it may not be for everyone. Our unit and the grounds were meticulously clean and manicured. The landscaping is very attractive, as are the outdoor amenities. We stayed there for a week in January 2012 as a time share swap. This resort is clearly designed for families, but it was very quiet and I think pretty underbooked at this time of year. I imagine there'd be a LOT more action during the summer when families vacation. I wish it had been warm enough to float around in the Snake River since it looked like it would be very relaxing. The heated pool extends from the indoors to the outdoors, separated by huge garage doors. While the indoor pool is clever and includes some water features, it's not exactly "pretty". They're going for a light-hearted Texas farm look with materials such as metal roofs and corrugated steel. We had a very spacious two-bedroom, two-bath unit, with a well-equipped kitchen and comfortable beds. We did not try the on-site restaurant. The small restaurant, bar, and shop on the grounds were looking mighty lonely the mostly chilly week that we were there. Outdoors, behind the restaurant there is an enormous, beautiful patio area containing a huge fire pit in the center and four smaller ones around edge. We got in late each evening from sightseeing and were not able to check out the fireside activity. Some people think that the Hyatt Wild Oak Ranch is far removed from San Antonio. That depends on where you're going and what you're doing. It's probably a 20-minute drive to downtown. We could see the city and the Tower of the Americas in the distance from our unit's balcony. We took drives out into the hill country as well as into San Antonio, so the resort's location was not a problem. I think this resort probably has a considerably different vibe depending on the season in which you're visiting.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Wild Oak Ranch

Address: 9700 West Military Drive, San Antonio, TX 78251
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in San Antonio
#18 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Wild Oak Ranch 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Hyatt Wild Oak Ranch Hotel San Antonio
Hyatt Wild Oak Hotel
Wild Oak Ranch Hyatt
Hyatt San Antonio
San Antonio Hyatt

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