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“NO WaTER In 3 DAys” 3 of 5 stars
Review of Microtel Inn & Suites by Wyndham San Antonio Airport North

Microtel Inn & Suites by Wyndham San Antonio Airport North
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Microtel Inn & Suites by Wyndham San Antonio Airport North
2.0 of 5 Hotel   |   15314 San Pedro Avenue, San Antonio, TX 78232   |  
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Ranked #118 of 352 Hotels in San Antonio
Ciudad De Mexico
1 review
“NO WaTER In 3 DAys”
3 of 5 stars Reviewed April 5, 2013

My family and I, were on vacation for a week and we use to wake up late on this days, our surprise was that on 3 days of our staying the water servicie of all the hotel were shot down from 10 to 5 PM because there were a maintenace of the boiler water of the whole hotel and the plumber cut it down!! with no advertise of the staff or front desk! he doesn,t know about how many hours do the service going to be reinstalled. At the front desk told us to wait one hour and then another hour so after two hours waiting...he ask the plumber and call us back to say that the service gonna wait till 5 at the afternoon! Very bad about that! They NEVEr told us to be prepared for that. It,s so uncomfortable!! to have NO SHOWER and no water even for the WC or to wash the hands.Oh! I forgot to say that mi kid was taking a shower while the service WAS CUT! And by the way we are constantly guest of yours and at check out we ask for a discount for that inconvenience and they don´t do any!

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena O, Front Office Manager at Microtel Inn & Suites by Wyndham San Antonio Airport North, responded to this review, April 6, 2013
Thank you for your feedback regarding your recent stay. I sincerely apologize you were not better informed of the scheduled maintenance within our hotel. We did post notifications in advance however, if one of our guests remained uninformed that entails we must take better action next time, if necessary. We did an upgrade on our water heating system and while we were without hot water during the day, we actually were quite pleased to have our system up and running in one day, versus the original three days planned.
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219 reviews from our community

Traveler rating
    84
    66
    43
    22
    4
See reviews for
106
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Weimar
1 review
3 of 5 stars Reviewed March 29, 2013

We always stay at a Wyndham Hotel when traveling. Our recent stay at the Microtel in San Antonio, TX was OK, but could have been better. The complimentary breakfast was almost not worth the effort. The coffee was great but the rest was cold cereal and a muffin. The website indicated "hot breakfast" with eggs & sausage,...but none were present in the breakfast we saw. The staff was courteous but seemed unaware the room key would not open the side door to enter bldg. (had to walk around bldg to front door everytime we left room and re-entered bldg. Website indicated guests are welcome at local health & fitness center but staff did not advise of same or provide info/directions to take advantage of this perk. Overall, our stay was consistent with low priced accommodations,...we were on a budget for this trip to visit family.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena O, Front Office Manager at Microtel Inn & Suites by Wyndham San Antonio Airport North, responded to this review, April 6, 2013
Thank you for your recent review. Please know that all issues you mentioned have been addressed. Our breakfast is a complimentary continental breakfast. We offer; a healthy yogurt bar, variety of cereals, bagels, muffins, juice bar, as well as a 24-hour coffee and tea station. We also offer a Manager's Reception in the evening featuring beer, wine, lemonade and snack. Our amenities also include an outdoor pool, free access to a nearby full-service gym, as well as free internet (wired and wireless). I am sorry the staff did not inform you of all the amenities, we will re-train the staff to make certain all information is relayed to our guests.
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Additional Information about Microtel Inn & Suites by Wyndham San Antonio Airport North

Address: 15314 San Pedro Avenue, San Antonio, TX 78232
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Best Value Hotel in San Antonio
#81 Business Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham San Antonio Airport North 2*
Number of rooms: 79
Official Description (provided by the hotel):
Microtel Inn & Suites Airport North, a member of the Wyndham Hotel Group offers the best price/value hotel selection in the San Antonio Airport Area. Located on the 281 corridor between Loop 410 and Loop 1604. We feature newly renovated guestrooms, FREE Hot Continental breakfast, FREE local & long distance phone calls, access to a local fitness health club, and FREE WIFI. With our parklike setting, relaxing outdoor swimming pool, newly renovated comfortable guestrooms, "Dream Well Bedding" and our central location, this charming hotel welcomes you on your next stay! Whether you are traveling for business or visiting the numerous, popular San Antonio tourist attractions, choose the Microtel Inn & Suites Airport North. ... more   less 
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Also Known As:
Microtel Inn & Suites Airport North Hotel San Antonio
Microtel Inn And Suites Airport North
Microtel San Antonio
San Antonio Microtel

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