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“Exceptional” 5 of 5 stars
Review of Mokara Hotel and Spa

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Mokara Hotel and Spa
4.5 of 5 Hotel   |   212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa) (Downtown)   |  
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Ranked #2 of 352 Hotels in San Antonio
Chicken, Alaska, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Exceptional”
5 of 5 stars Reviewed December 26, 2013

I’m not sure why we decided to spend Christmas week at the River Walk in San Antonio this year. Thought it would be something different. We chose the Mokara after reading the reviews here. We were not disappointed. Mokara is a very nice hotel with an incredibly courteous and helpful staff. The room was clean and well appointed, wifi worked well, bathroom spacious with Jacuzzi tub and good strong shower.
We were pleasantly surprised at how good the room service breakfast is. Not cheap, but really good. We ended up having breakfast in the room every morning.
The River Walk was very busy for obvious reasons but noise in the room was nonexistent (4th floor, facing the riverwalk).
The Mokara is a dog friendly hotel and our dog, Bart, enjoyed his trip as well. Early morning walks above/outside the River Walk can be “interesting”.

Room Tip: Get a river view room.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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838 reviews from our community

Traveler rating
    654
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
McAllen, United States
2 reviews
5 of 5 stars Reviewed December 26, 2013

The Mokara was excellent and luxurious. The Staff was welcoming and caring. We experienced breakfast, brunch and dinner at Ostra, the hotel restaurant, which was not only aesthetically incredible but a true scrumptious adventure for both my husband and I. We would highly recommend escaping from your every day reality to experience every aspect of the Mokara. this hotel

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 24, 2013

This is a lovely hotel that is beautifully run. The staff are incredibly helpful, the amenities wonderful, the spa relaxing, the rooms lovely. Everything was in perfect condition. The excellent location is in the absolute heart of everything in San Antonio. We wished we could have stayed a week!

I only have one complaint, however, and it is one that I sincerely hope that the management addresses, because it is a very serious one, and one that is easily rectified. Texas is in the midst of an epic drought that shows no signs of abating. However, the hotel policy is to change and wash all the sheets on the beds every day. The most significant issue I found with this is that they also do not present the very common cards found in most hotels these days that make guests aware of this policy and allow them to opt out if they wish. We only discovered the linen change when coming back to the room as the cleaning staff were leaving and it wouldn't have occurred to us otherwise.

This is just a huge waste of water and energy that makes no sense even in the nicest of hotels, as I'm certain most guests do not feel the need for fresh sheets every day. I hope the management will recognize that this antiquated policy is neither good business nor good stewardship of resources and make the option available to all guests to opt out with a simple note left in the room. In all other respects they have a simply impeccable hotel and staff.

Room Tip: Upper floors have views - the lower floors might face a wall.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Va
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 20, 2013

We spent four days. The staff was always friendly and helpful. Our room had a balcony looking down on the River Walk. The view was fantastic. It was an easy walk to the Alamo, and the other attractions. You could board one of the river boats just a few steps from the exit on the River Walk. Christmas in San Antonio is a "must see". The River Walk was decorated for Christmas, and everyone was wonderful.

Room Tip: Must have is the balcony!!!!!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2013

My wife and I came here from Taiwan for our honeymoon. This is our first time in the hotel. We were pleased with the quality of service and room and even more impressed with the service we received. Patrica, our concierge even gave us champagne and chocolates to celebrate our honeymoon. We loved our stay and definitely will be back.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Jolla, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2013

Excellent hotel for business or pleasure. Wonderful friendly staff, incredible room (clean and spacious), quite, and elegant surroundings. Very secure and private. This hotel is walking distance to all of the main attractions. I'll only stay here when I'm in San Antonio!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed December 16, 2013

The Mokara Hotel and Spa is located directly on the riverwalk right where you would want to stay if you would like to stroll to the usual sites rather than drive. The Staff makes you feel welcome from the time that you pull up to the door all the way through to checkout. Anyone I ever approached with a question or request for a recommendation was very friendly and happy to help. The hotel itself was beautiful and the rooms are very clean. There is an abundance of Spa, pool and workout facilities that are top notch. The Mokara definitely earns its high rating and will make your stay in San Antonio a memorable one. I would definitely recommend the Mokara to anyone contemplating a visit to San Antonio.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mokara Hotel and Spa

Address: 212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa)
Phone Number:
Location: United States > Texas > San Antonio > Downtown , East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in San Antonio
#1 Romantic Hotel in San Antonio
#3 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mokara Hotel and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more   less 
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Also Known As:
Mokara Hotel San Antonio
Watermark Hotel San Antonio

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