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“Service, service, service...” 4 of 5 stars
Review of Mokara Hotel and Spa

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Mokara Hotel and Spa
4.5 of 5 Hotel   |   212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa) (Downtown)   |  
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Ranked #1 of 350 hotels in San Antonio
Houston
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Service, service, service...”
4 of 5 stars Reviewed July 15, 2013

If you are looking for a hotel experience where people go out of their way to anticipate your needs -- this is the place to stay in San Antonio. We were greeted on arrival with a complimentary upgrade to a river view room and the housekeeping staff immediately made sure we had bottled water and ice. We had a lovely dinner in the hotel restaurant and when the waitress overheard that we were celebrating our 20th anniversary - were gifted with a wonderful chocolate dessert. Here are some of the numerous "pros" for this hotel -- gracious staff, lovely work out facility, complementary morning coffee service delivered to your room, free internet, good mattresses and last but not least -- the best water pressure we've ever experienced in a hotel shower. The only "cons" that we experienced -- a very poor waitress on our return visit to the hotel restaurant on the second night, a 22% or so gratuity added to room service bills (in addition to $5 delivery charge) and poor pillows. The pros definitely outweigh the cons!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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608 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2013

Pricy, but aboslutely Beautiful hotel with Super Excellent Service from start to finish. Riverview rooms are very nice overlooking the street below and directly across from to the river. The Hotels lover level where the Restaurant is located is actually right on the River. They have the BEST, bar none, breakfast buffet and a nice selection of Craft Beers on draft for the evening. ONLY negative is the sleeping arrangements. Wayyyyyyyyyy too small pillows with overly soft bed. If you sleep on the bed for more than one night, you will experience back problems...........guaranteed. Except for that, it's a 4.5 - 5 rating.

Room Tip: The balconies are small, but provide a nice view of the street and river below. Evenings are nice...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 10, 2013

This hotel is so beautiful and sophisticated. The attention to detail is unlike any other. Would highly recommend! The jacuzzi is very nice and little samples from the spa are given to each guest. Cannot wait to go back.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grimsby, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

Our first visit to San Antonio. Echoing the themes expressed by others we spent three days at the Mokara at the end of June. First rate service and a relaxed atmosphere. Excellent location on the Riverwalk. Enjoyed the coffee service in the room one morning - room service another. Was all brought to the room speedily. Did not partake of the spa facilities nor the pool area.

Room Tip: We were on the inside not on the balcony side. No views but not as pricey either. Temps hit 108 wh...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 8, 2013

We've stayed at many different hotels on The Riverwalk and the Mokara is arguably the best. Not only was the property very nice, but it also happens to be the nicest pet friendly hotel we've stayed at. I surprised my wife for a last minute get-away and she loved everything about it. I went for the upgraded "River View" room w/ balcony and it was worth it. The roof top pool was excellent and poolside service was actually prompt. Both of us got a massage at the spa and were not disappointed. Our experiences with hotel massages have been hit or miss. Both my wife and I loved our massage and the entire spa facility was very impressive. We'd heard it was rated as "the nicest on the Riverwalk" and it did not disappoint. From the front desk to room service, customer service was very good. The front/exterior of the hotel is a little unassuming, but once you get inside it's an entirely different story. The only somewhat negative thing I'd say really isn't about the hotel, but more about the location of a "grassy knoll" for our dog to do her business. You have to walk two or three blocks to find any nearby GRASS, which our dog NEEDS to do the business. Regardless, we'll be back.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
96 reviews 96 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 6, 2013

The Spa at the Mokara is outstanding. Please note that it is pricey but well worth the money. The Spa provides a relaxation room, sauna, whirlpool, and steam room for you to enjoy with your treatment. I had the Mokara Personalized Facial with Heidi and my only complaint was that the hour for the treatment seemed to fly by and my face feels wonderful. The spa is spotless with water, nuts and fruit complimentary. The showers are super and all the amenities are provided so you don't need to take anything with you but your swim suit to enjoy all of the other services available. Since I live in San Antonio, I plan to go back at least every other month if not every month to have Heidi treat my skin. BTW they provide valet parking for spa services and you only need to tip, no charge for the valet service.

Room Tip: Spa is outstanding and is for both men and women.
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Columbus, OH
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 6, 2013

Exceptionally clean and spacious rooms. Very responsive staff -- we changed our room type very easily over the phone prior to arrival. We stayed in a room overlooking the scenic Riverwalk. Great room service, spacious rooms and the excellent Las Canarias restaurant just across the street in La Mansion hotel. Both the Mokara and La Mansion are managed by Omni Hotels. The hotel in the Mokara is not as good, but the service is polite and speedy. Great place to spend a relaxing time. We did not try the spa.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Mokara Hotel and Spa

Address: 212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa)
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in San Antonio
#1 Romantic Hotel in San Antonio
#1 Luxury Hotel in San Antonio
#2 Business Hotel in San Antonio
#3 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mokara Hotel and Spa 4.5*
Official Description (provided by the hotel):
Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more   less 
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Also Known As:
Mokara Hotel San Antonio
Watermark Hotel San Antonio

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